IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Visited your Edinburgh store and was amazing customer service and my gorgeous new sunglasses arrived within the week. Highly recommend”

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Posted 3 years ago

Thank you for your review Nicola! Looking great in your new Honey Campbells!

Posted 3 years ago

“Love Iolla, and have been buying my glasses and prescription sunglasses from them since they opened. You just beat those kinda prices, and the styles of glasses are fantastic. Excellent quality, excellent customer service, and just really easy process.”

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Posted 3 years ago

Thank you for your review and continued support Mairi! We're so happy to hear you've had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“The whole experience was of the highest standard, friendly and knowledgeable staff, and glasses are top quality”

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Posted 3 years ago

Thank you for your review Nicholas! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Wouldn’t go anywhere else for glasses - stylish, affordable, quick delivery and amazing customer service.”

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Posted 3 years ago

Thank you for your review Euan! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Great value, huge selection, lovely staff who are both knowledgeable and helpful.”

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Posted 3 years ago

Thank you for your review Rae! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Great service, very friendly staff! Will defo use again!!!”

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Posted 3 years ago

Thank you for your review Gillian! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“So easy to get lovely specs at a reasonable price”

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Posted 3 years ago

Thank you for your review Mary! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Great fast service at a very affordable cost .. I will return 👍”

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Posted 3 years ago

Thank you for your review Gill! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Excellent I am delighted with my glasses intend going back for prescription sunglasses”

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Posted 3 years ago

Thank you for your review Jean! We're so happy to hear you love your new glasses and can't wait to hear from you again!

Posted 3 years ago

“The vouchers I have purchased twice from IOLLA have been as gifts for someone else. They were delighted on both occasions.”

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Posted 3 years ago

Thank you for your review Rae! We're glad to hear the gift cards went down a treat - hopefully we can get that fifth star next time!

Posted 3 years ago

“Excellent experience in EDINBURGH Stockbridge store. Friendly and knowledgeable.”

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Posted 3 years ago

Thank you for your review Jonathan! We're so happy to hear you had a great experience in our Stockbridge showroom!

Posted 3 years ago

“Ordered two pairs on line ..easy process ..lots to choose from ..only took a week ..packaging was lovely ..my glasses are fab and great value to ..4th pair from iolla ..I’ll Be back !”

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Posted 3 years ago

Thank you for your review Gaenor! We're so happy to hear you had a great experience with IOLLA and love your new glasses. We look forward to hearing from you again!

Posted 3 years ago

“Fantastic glasses, unusual and excellent value for money. Fantastic, prompt service and delivery.”

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Posted 3 years ago

Thank you for your review Annie! Looking great in your new Munros!

Posted 3 years ago

“Lovely, Quirky, Unique frames. I bought 3 pairs! Even the optician was wow-ing and raving about them. That said, communication and delivery timeline by the IOLLA team needs to be improved.”

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Posted 3 years ago

Thank you for your review Mabola! We're so happy to hear you love your new frames! I can see you purchased the frames with non-prescription lenses which we do quote a lead time of 8-10 days for - I'll be sure to pass on your feedback that this should be more visible on the website and clearly communicated when ordering. Don't hesitate to get in touch if you have anymore queries at all!

Posted 3 years ago

“Great concept , amazing choice of frames . Very affordable prices and staff are super Helpful.”

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Posted 3 years ago

Thank you for your review Gillian! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Outstanding service and top end stylish eyewear , at unbeatable value . Great work IOLLA!”

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Posted 3 years ago

Thank you for your review Nick! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“I couldn't be more pleased with my new glasses! As someone with a very strong prescription I have previously despaired of finding attractive, affordable glasses with my prescription. Most other so called 'one price' glasses companies won't accept my poor eyesight. Not Iolla! My glasses are perfect - in fact I prefer them to frames I have paid five times the price for. The services was super efficient and everyone I spoke to in store was really keen to help. Finally I can afford a wardrobe of glasses and sunnies! I'll be back.”

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Posted 3 years ago

Thank you for your excellent review Hannah! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Simple process, with clear pricing and friendly and knowledgeable staff. Also, as the store was in Edinburgh and we live in Aberdeen the home delivery service was a perfect solution.”

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Posted 3 years ago

Thank you for your review Gordon! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Welcoming & friendly staff both showroom & online provided prompt service in answering queries & delivery & ensuring Macdonald prescription frames met expectations. Love wearing this style that I subsequently had nose pad arms fitted to suit my face profile. This is the second style I've purchased & will continue to buy from Iolla due to their offering of original acetate frame colours.”

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Posted 3 years ago

Thank you for your excellent review Chris! We're so happy to hear you've had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Lovely glasses, extremely good price!”

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Posted 3 years ago

Thank you for your review Rouya! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews