IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service! The team in-store were exceptionally helpful. What really set Iolla apart was Laura from Customer Service. I've never met a member of staff that cares so much about an order. She was just incredible.”

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Posted 2 years ago

Hi Hamish, thanks for your review! We're happy to hear you've had such a great experience with IOLLA and we'll pass on your lovely comments to our customer service team member Laura 🤓

Posted 2 years ago

“I ordered my new varifocal sunglasses from one of the IOLLA showrooms and at every stage of the process the staff were helpful and enthusiastic. I received them in the post exactly when I was told to expect them and they are perfect. I love them and know that what I paid might be almost double had I not gone to IOLLA. Both my normal glasses and sunglasses are now from IOLLA and I have been complimented on them more than any others I have worn. Top marks for simplicity of design.”

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Posted 2 years ago

Hi Jean, thanks for your lovely review! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓😎

Posted 2 years ago

“Excellent range of glasses, excellent prices and excellent service.”

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Posted 2 years ago

Hi Doreen, thanks for your review! We're happy to hear you love our range of IOLLA glasses and that we were able to provide great customer service 🤓

Posted 2 years ago

“Great glasses, incredibly affordable for the quality, great customer service!”

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Posted 2 years ago

Hi Jonathan, thanks for your review! We're happy to hear you love your new IOLLA glasses and that you've had a great experience with our customer service team 🤓

Posted 2 years ago

“More than happy with my second pair of glasses, service has been excellent and popped in a few time to get my glasses tightened, no bother at all, more than happy to help.”

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Posted 2 years ago

Hi Robert, thanks for your review! We're happy to hear you love your new IOLLA glasses and we're always more than happy to help if you need any adjustments 🤓

Posted 2 years ago

“BRILLIANT, beautiful and stylish! I love both pairs- I got Kelly for long distance and sun glasses. I now go forth with elegance and pride. GREAT SERVICE even to Italy! Thank you.”

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Posted 2 years ago

Hi Alison, thanks for your review! The IOLLA Kelly frames look fabulous on you! 🤓 And we're happy to assisted in getting them shipped to you in Italy

Posted 2 years ago

“Very happy with my new glasses, customer service was great, will definitely use them again.”

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Posted 2 years ago

Hi Alan, thanks for your review! We're happy to hear you love your new IOLLA glasses and that you had a great experience with our customer service team 🤓

Posted 2 years ago

“I USE IOLLA FOR ALL MY FRAMES. I HAVE RECOMMENDED THEM TO ALL MY FRIENDS AND FAMILY. I HAD A SLIGHT PROBLEM WITH MY LAST ORDER AND WAS DEALT WITH IMMEDIATELY. I LIKE TO SAY A BIG THANKS TO THE STAFF AT ARGYLE ST STORE. FOR THEIR SUPPORT AND PROFESSIONAL WAY THE DEALT WITH MY WIFE AND I.”

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Posted 2 years ago

Hi George, thanks for your review and for recommending us! We're happy to hear you've had a great experience in-store and that our IOLLA staff were able to assist you 🤓

Posted 2 years ago

“This is the second time both my wife and I have purchased from Iolla. Glasgow Finneston branch always has a friendly, relaxed, no pressure atmosphere , staffed by people who genuinely seem to love and endorse the product they sell. Amazing quality at an unbelievable price- such great value , a rare find especially these days. Plan to go back in couple of weeks to get another pair just for kicks as really hard to make choice the last time!”

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Posted 2 years ago

Hi Paul, thanks for your review! We're happy to hear you've had a great experience at our IOLLA Finnieston store and that you love our glasses 🤓

Posted 2 years ago

“Always use Iolla and have amazing customer service, always so attentive but never overbearing, thank you! ⭐️⭐️⭐️⭐️⭐️”

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Posted 2 years ago

Hi Sinead, thanks for your review! We're happy to hear you always have a great experience with our customer service team 🤓

Posted 2 years ago

“The staff at iolla Finnieston were excellent and glasses arrived at time stated would thoroughly recommend them love my glasses”

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Posted 2 years ago

Hi Rosemary, thanks for your review! We're happy to hear you've had a great experience with the staff at our Finnieston store and that you love your new IOLLA glasses 🤓

Posted 2 years ago

“Saw the glasses on a visit, couldn't get them out of my head or find anything as good so bought them next time I was up. Everything about the experience was great from the staff who were brilliantly helpful and laughed at my 'jokes' to the packaging when they arrived early. Excellent glasses beautifully designed detailed and made.”

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Posted 2 years ago

Hi Simon, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff and that you love your new glasses 🤓

Posted 2 years ago

“Great choice of prescription sunglasses. Very helpful and knowledgeable staff. Will definitely buy from Iolla again.”

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Posted 2 years ago

Hi Deidre, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that you love our range of sunglasses 😎

Posted 2 years ago

“It is always a pleasure to visit your showroom in West George Street as the staff are so friendly and helpful. I have been buying my varifocal glasses from Iolla for the past 4 or 5 years now and have never been disappointed I would not go anywhere else now and have recommended you to my sister who now gets her glasses from you too.”

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Posted 2 years ago

Hi Carol, thanks for your review! We're happy to hear you've had a great experience with our staff at the West George st IOLLA store and that you love your varifocal glasses 🤓

Posted 2 years ago

“Great product, great service!”

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Posted 2 years ago

Hi Lorcan, thanks for your review! We're happy to hear you've had a great experience with IOLLA 🤓

Posted 2 years ago

“Excellent service and affordable prices. My first purchase there, but not the last!”

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Posted 2 years ago

Hi Ian, thanks for your review! We're happy to hear you've had a great experience with IOLLA 🤓

Posted 2 years ago

“Wonderful specs!”

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Posted 2 years ago

Hi Rory, thanks for your review! We're happy to hear you love our glasses 🤓

Posted 2 years ago

“I accompanied my friend to give an opinion on her glasses choice. No purchase plans whatsoever. I succumbed to temptation and bought not 1 but 2 pairs of fabulous glasses. What a fantastic experience from the moment I walked into the shop to the minute my stylish specs arrived. Spec(tacular) service!!”

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Posted 2 years ago

Hi Jan, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“The staff in the Edinburgh branch, were so helpful, polite and friendly. It was my first time, and I was so impressed with the layout of the shop. I was only looking to start with, but, due to the staff services, I was able to find what I wanted and placed the order.”

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Posted 2 years ago

Hi Alison, thanks for your review! We're happy to hear you've had a great experience in our St James Quarter IOLLA store 🤓

Posted 2 years ago

“Brilliant service, quick and helpful, and I love my glasses. Very good value.”

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Posted 2 years ago

Hi Fiona, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews