IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing both times I went in. Staff really welcoming and accommodating and I love my new glasses!!”

Helpful Report

(St Anns Square, Manchester) - Posted 1 year ago

Hey Jennifer, thank you so much for your lovely review! We're so glad to hear you've had a great experience with us here at IOLLA.

Posted 1 year ago

“Excellent service and a really good range of frames. I was delighted to find 'fixed' prices so you know exactly what you are spending up front.”

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Posted 1 year ago

Hey Lesley, thank you so much for your review! We're so glad to hear you've had a great experience with IOLLA.

Posted 1 year ago

“Fabulous , modern and such an enjoyable experience shopping for spectacles . Been using them for quite a few years now and wouldn’t go anywhere else . Quality at fair prices with 5 star cisterns service”

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Posted 1 year ago

Hey Lisa, thank you for your review! Hopefully we will see you again soon.

Posted 1 year ago

“I love the sunglasses that I chose - there was a great selection and they have been great on holiday. The shop assistants at Argyle Street were very helpful and friendly and my order arrived quite quickly. I definitely will be back for more glasses!”

Helpful Report

(Finnieston, Glasgow) - Posted 1 year ago

Hey Paul, thank you for your review! Our team will be so glad you've had a great experience with us.

Posted 1 year ago

“Excellent service from start to finish. Great value and I am really impressed with my sunglasses”

Helpful Report

(St James Quarter, Edinburgh) - Posted 1 year ago

Hey Jennifer, thank you for your lovely review. We're so glad you've had a great experience with IOLLA!

Posted 1 year ago

“Lovely shop with warm and welcoming staff. Excellent advice on frame choice - loving the butter tortoise. Speedy delivery and adjustment service.”

Helpful Report

(City Centre, Glasgow) - Posted 1 year ago

Hey Hannah! Thank you for your lovely review. We're so glad to hear you're loving your IOLLA glasses! Hopefully we will see you again soon.

Posted 1 year ago

“Easy choice if frames. Good advice on lenses and careful double-checking of lens order before finalised (measuring for varifocals). Liked postal service, arrived on time and pleased with my shades”

Helpful Report

(St James Quarter, Edinburgh) - Posted 1 year ago

Hey Shona, thank you for your lovely review. We're so glad you've had a great experience with us at IOLLA!

Posted 1 year ago

“Delighted with the service I received in the shop and my new glasses! Thank you!”

Helpful Report

(Finnieston, Glasgow) - Posted 1 year ago

Hey Mark, thank you for your lovely review. Hopefully we will see you again soon!

Posted 1 year ago

“Iolla are great for providing very stylish glasses at a great price. Their customer service is also very good and keep you informed as to the progress of your order at every stage.”

Helpful Report

(City Centre, Glasgow) - Posted 1 year ago

Hello May! Thank you for your lovely review. We're so glad to hear that you've had a great experience with us!

Posted 1 year ago

“Excellent service from the Glasgow shop. No pressure sales just friendly advice. Delighted with my glasses and would certainly recommend to anyone looking for a quality product with quick service.”

Helpful Report

(City Centre, Glasgow) - Posted 1 year ago

Hey Douglas, thank you for your lovely review. Our team will be delighted to hear you're loving IOLLA as much as we do!

Posted 1 year ago

“My glasses arrived quickly and are perfect however I wasn't very impressed by the service when i visited the shop. I was asked for payment as soon as I sat down, before I was even measured up or my prescription had been checked, there was an issue with my prescription which caused a bit of a delay but as I'd already paid it would have been too much hassle to go elsewhere. I didn't receive a very personal experience at all which is a shame as I'd heard so many good reviews before visiting.”

Helpful Report

Posted 1 year ago

Hey Lauren, thank you for your review. We value our customer's feedback greatly, and we're sorry to hear you're disappointed with your experience at IOLLA. We will investigate this for you and a member of our Customer Support team will be in touch with you shortly.

Posted 1 year ago

“A very good service and an excellent product. The value for money is obvious.”

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(City Centre, Glasgow) - Posted 1 year ago

Hey Nigel, thank you for your review. We're glad to hear you're loving your IOLLA glasses!

Posted 1 year ago

“Brilliant, friendly service, efficient and excellent value for money”

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(Finnieston, Glasgow) - Posted 1 year ago

Hey Terri, thank you for your kind words. Our team will be delighted to hear that you've had a great IOLLA experience!

Posted 1 year ago

“All good, really like my new glasses. The whole process was straightforward and I collected my glasses within the estimated timeframe.”

Helpful Report

(Finnieston, Glasgow) - Posted 1 year ago

Hey Ronald! Thank you for your lovely review. Hopefully we will see you again soon!

Posted 1 year ago

“Great product and fantastic quality.....like any new expanding one, customer service isn't quite there yet!!”

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Posted 1 year ago

Hey Iain, thank you for your feedback. We're glad to hear you're loving your new glasses!

Posted 1 year ago

“It was so quick and straightforward to get my glasses and no extra to get them posted. Really delighted as someone who is very shortsighted needing thinning for their glasses!”

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Posted 1 year ago

Hi Sarah! Thank you for your lovely review. We're so glad to hear you're loving what we do at IOLLA!

Posted 1 year ago

“Great staff”

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Posted 1 year ago

Hi Sandra! Thank you for your great review.

Posted 1 year ago

“Delighted with my new IOLLA glasses and sunglasses. Stylist, excellent quality frames. Promptly dispensed and dispatched. Would definitely order from IOLLA again. Thank you!”

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Posted 1 year ago

Hey Gemma, thank you for your review. We're delighted to hear you've had a great experience with IOLLA!

Posted 1 year ago

“Great frames, great service, great prices! Won't be going anywhere else for glasses in the future.”

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Posted 1 year ago

Hi Gillian, thank you for your review! We look forward to seeing you again soon.

Posted 1 year ago

“I have used both of the Glasgow stores and have had fantastic service both times. The staff are attentive and friendly and the stores are ultra modern and clean.”

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Posted 1 year ago

Hi Ian, thank you for your kind words. Our teams will be delighted to hear you've had a great experience with IOLLA!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews