IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

Visit Website

IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quick service, very pleased with my purchase 🙂”

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Posted 3 years ago

Thank you so much for your lovely review Ronald, we really appreciate it!

Posted 3 years ago

“Lovely customer service, glasses are all fashionable and trendy for the price!”

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Posted 3 years ago

Thank you so much for your kind words Jade! We really appreciate you taking the time to write such a lovely review

Posted 3 years ago

“So helpful. Great to have an outside area to try on mask free. And such fantastic value for money. 😁”

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Posted 3 years ago

We're delighted you had a great IOLLA experience Carrie! Thanks for the lovely review

Posted 3 years ago

“Amazing experience very quick and easy some great frames in store really tempted to get a few more colours!”

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Posted 3 years ago

Thank you so much for your lovely review Mitchell, we really appreciate it! We'd love to see you back in our showroom anytime

Posted 3 years ago

“A very pleasant experience. The staff were very friendly and knowledgeable. I received my glasses within 10 days and they look great. I will definitely buy a second pair as they are great value for the money”

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Posted 3 years ago

Thanks for taking the time to write us this wonderful review John! We're so glad you had such a great IOLLA experience

Posted 3 years ago

“Great service, really personable and helpful staff in the new Edinburgh store in St James Quarter. Ordered 2 slightly different pairs which arrived on time and are really comfortable.”

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Posted 3 years ago

Thank you so much for your lovely review Bruce, we really appreciate it!

Posted 3 years ago

“Beautiful frames that are also light and comfortable x”

IOLLA 5 star review on 23rd September 2021

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Posted 3 years ago

Looking fantastic in those Macdonald frames Davy! Thanks for the lovely review

Posted 3 years ago

“Best service I’ve ever had- picked a pair within 10 minutes and the girls were so lovely, kept complimenting so I knew I had made the right choice and they were very honest about which styles didn’t suit me. Have been recommending to everyone.”

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Posted 3 years ago

Wow, what a lovely review Anastasia! Thank you so much

Posted 3 years ago

“Fantastic experience from start to finish. Staff are so friendly, knowledgable and go out of their way to help. My glasses arrived promptly as expected and I was over the moon. For the first time in years I have glasses that don’t magnify my eyes (my prescription is really high). I’m going to assume this was based on the time and care put into measuring me up from my frames. Can’t recommend enough!”

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Posted 3 years ago

We are absolutely delighted that you had such a great IOLLA experience Danielle! Thank you so much for this amazing review

Posted 3 years ago

“Great company with first customer service”

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Posted 3 years ago

Thank you for your review Leonards! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Iolla delivered on exactly what they said. Great quality and service! The glasses are excellent! The only feedback would be to be careful when using the virtual try on. It’s not exactly accurate when it comes to sizes etc. But even that is pretty good to get a rough idea!”

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Posted 3 years ago

Thank you for your review Ryan, we're so happy to hear you had a great experience with IOLLA! I'll be sure to pass your feedback onto our web team regarding the virtual try on. If you need any further help with this please reach out to our Customer Support team at help@iolla.com

Posted 3 years ago

“Excellent product and price”

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Posted 3 years ago

Thank you for your review Douglas! We're so happy to hear you love your new glasses!

Posted 3 years ago

“Great customer service, great frames. I had some issues providing my PD and sending an image for my glasses to be made, but the team were very friendly and provided great support. Love my frames, they're great quality and they fit perfectly. Would certainly look at Iolla for my next pair of frames.”

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Posted 3 years ago

Thank you for your review Jatinder! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Fine service; odd problem with measurements required re-visit.”

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Posted 3 years ago

Thank you for your review David! We're so sorry again about the technical glitch with your measurements. Hopefully we get the chance to make it up to you in the future and get that fifth star next time!

Posted 3 years ago

“A wonderful experience. Great team great styles great service”

IOLLA 5 star review on 22nd September 2021

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Posted 3 years ago

Thank you for your review Alan! Looking great in your Smiths!

Posted 3 years ago

“excellent service!!”

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Posted 3 years ago

Thank you for your review James! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Very pleased with the frames and the price. They arrived in about a week and fitted perfectly”

IOLLA 5 star review on 21st September 2021

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Posted 3 years ago

Thank you for your review Jerry! Looking great in your new Macdonalds!

Posted 3 years ago

“Great service, very simple process. This is the second time I’ve used Iolla and this time I changed my mind about my frame colour after ordering and it was no problem to put a hold on the order till I decided!”

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Posted 3 years ago

Thank you for your review Lisa! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Glasses are great! Staff in the Glasgow store were really helpful and lovely.”

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Posted 3 years ago

Thank you for your review Jake! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Great service and a fabulous range to choose from. I purchased prescription sunglasses and I am delighted with them.”

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Posted 3 years ago

Thank you for your review Lorna! We're so happy to hear you love your new sunglasses!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews