IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought the Stewart glasses. Well chuffed with them. This must be my 5th pair of glasses from IOLLA. I don’t go anywhere else. The staff are lovely very helpful and understanding. The glasses are great too, well made and worth every penny.”

Helpful Report

(City Centre, Glasgow) - Posted 1 year ago

Hey Marion, thank you so much for taking the time to leave us such a great review. Our team will be delighted that you've had a great IOLLA experience!

Posted 1 year ago

“I have used Iolla a few times. I love the Frames and have always been happy with the service by post and instore”

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(Online Order) - Posted 1 year ago

Hey Maeve, thank you for your kind review. Hopefully we will see you again soon!

Posted 1 year ago

“Excellent service and very helpful when needed.”

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(St James Quarter, Edinburgh) - Posted 1 year ago

Hey Jack, thank you so much for your review!

Posted 1 year ago

“Wouldnt go anywhere else for my glasses ,i used to take forever choosing glasses in my opticians but dont have that problem in iolla ..three times ive bought glasses from there within 5 minutes of looking ..love them 🫶🏻”

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(Finnieston, Glasgow) - Posted 1 year ago

Hey Donna, thank you so much for taking the time to leave us such a lovely review. We're delighted you're loving your IOLLAs!

Posted 1 year ago

“A wonderful experience from start to finish. The staff are so warming and helpful I've returned so often they welcome me by name and ask about my two daughters who have many pairs of glasses for Iolla.”

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(Finnieston, Glasgow) - Posted 1 year ago

Hey Colin, thank you so much for taking the time to leave us a review. Our team will be delighted that you've had such a great experience with us. Hopefully we will see you again soon!

Posted 1 year ago

“Recently ordered a pair of varifocals from the St James Quarter branch - I liked the spacious modern interior and the music on play- was allowed to browse the frames on display without being pressed and found the staff to be very helpful when Required . Had an issue when the glasses were delivered - this was remedied without fuss or bother+ I subsequently bought a pair of clip on sunglasses from the store and would recommend to anyone.”

Helpful Report

(St James Quarter, Edinburgh) - Posted 1 year ago

Hey Michael, thank you for taking the time to leave us such a great review. We're delighted that you've had a great journey with us!

Posted 1 year ago

“So easy to try on frames on the website and then find them in store. The staff are really helpful and there's no pressure or hard sell that you sometimes get in other stores. My varifocals were great value and I'm very happy with them.”

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(Finnieston, Glasgow) - Posted 1 year ago

Hey Jennifer, thank you for your review! Our team will be delighted that you've enjoyed your IOLLA experience. Hopefully we will see you again soon!

Posted 1 year ago

“Love my Allan glasses and Connolly sunglasses. Products and service always great. Thank you.”

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(Finnieston, Glasgow) - Posted 1 year ago

Hey Anne, looking fantastic! Thank you for taking the time to leave us a review.

Posted 1 year ago

“Very helpful & friendly staff.”

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(City Centre, Glasgow) - Posted 1 year ago

Hey Theresa, thank you for leaving us a review! We're so glad you've had a great experience with IOLLA.

Posted 1 year ago

“Excellent staff, great customer service.”

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(Finnieston, Glasgow) - Posted 1 year ago

Hey Linda, thank you so much for leaving us a review! We're delighted that you've had a great experience with us at IOLLA.

Posted 1 year ago

“Fast and efficient service. I have a great pair of prescription sunglasses.”

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(St James Quarter, Edinburgh) - Posted 1 year ago

Hey Aileen, thank you for taking the time to leave us a review. We're so glad you're loving your new sunglasses!

Posted 1 year ago

“Excellent customer service both in-store, quality of the product and early delivery.”

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(St James Quarter, Edinburgh) - Posted 1 year ago

Hey William, thank you for your great review! Hopefully we will see you again soon.

Posted 1 year ago

“Very professional service. Glasses adjusted. Very friendly and helpful staff team.”

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(St Anns Square, Manchester) - Posted 1 year ago

Hey Andrew, thank you so much for taking the time to leave us a review. We're delighted you've had a great experience with us at IOLLA!

Posted 1 year ago

“Such a great company to use. Always friendly, helpful and just easy.”

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(Online Order) - Posted 1 year ago

Hey Isobel, thank you for taking the time to leave us a review. We're so glad to hear you've had a great experience with us here at IOLLA. See you again soon!

Posted 1 year ago

“Stuart and staff were friendly and helpful.”

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Posted 1 year ago

Hey Beryl, thank you for leaving us a review. Our team will be delighted to hear that you've had a great experience with us!

Posted 1 year ago

“Pleasant showroom, helpful staff and very happy with my purchase.”

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(City Centre, Glasgow) - Posted 1 year ago

Hey Anita, thank you for taking the time to leave us a review. We're so glad to hear you've had a great IOLLA experience!

Posted 1 year ago

“Excellent service made quick and painless”

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Posted 1 year ago

Hey Brian, thank you for taking the time to leave us a review. We're so glad you've had a great IOLLA experience!

Posted 1 year ago

“Wonderful service from start to finish - had to contact Support to check an aspect of the glasses, and they were extremely helpful! Will most likely get my next pair with IOLLA too”

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Posted 1 year ago

Hey Daniel, thank you for taking the time to leave us a review. We're so glad that you've had a great IOLLA experience!

Posted 1 year ago

“Very pleased with my two pairs of Smiths: the Havanna blue distance lenses and the matte black prescription sunnys. Making the move back from contact lenses for the first time in many years; Iolla absolutely the right choice. X”

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Posted 1 year ago

Hey Gordon, thank you so much for your lovely review! We're so glad to hear you've had a great experience with us at IOLLA, hopefully we will see you again soon.

Posted 1 year ago

“Delighted as always with the care and attention I receive from the staff.”

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(City Centre, Glasgow) - Posted 1 year ago

Hey Catriona, thank you for your review. Hopefully we will see you again soon!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews