IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely perfect”

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Posted 3 months ago

This is fantastic to hear! Thank you David

Posted 2 months ago

“Excellent service. Great product. Highly Recommended!”

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Posted 3 months ago

Thank you so much Richard! Your kind words mean the world to us

Posted 2 months ago

“💯 per cent customer satisfaction .Ty”

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Posted 3 months ago

This is wonderful to hear Ellen! Thanks for taking the time to write us this lovely review

Posted 2 months ago

“The ordering process was so easy and my glasses arrived really quickly. The simple pricing made it easy to pick my new glasses (though with so many lovely designs, picking just one was difficult). I will definitely use Iolla again.”

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Posted 3 months ago

Hey Lesley, thanks for taking the time to leave such a lovely review! We're so glad you are loving what we are doing here at IOLLA. We hope you continue to enjoy your new glasses and we look forward to seeing you again soon!

Posted 3 months ago

“Amazing service and the resulting prescription sunnies are perfect. Can’t fault the whole experience at all”

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Posted 3 months ago

Hey Jane, thanks for taking the time to leave us this lovely feedback! We're so pleased to hear you've had such a great experience with us here at IOLLA. We hope to see you again in the future!

Posted 3 months ago

“Very happy with the staff and service in the Finnieston store.”

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Posted 3 months ago

Hey Nigel, thank you for taking the time to leave us this great feedback! We're so pleased to hear you've had such an enjoyable time in our showroom and we look forward to seeing you again in the future.

Posted 3 months ago

“I love the fact that the lenses are light and the choice is amazing. Had two pairs prescription and tempted into new sun glasses.”

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Posted 3 months ago

Hey Kay, thanks for taking the time to leave us this great review! It's great to hear you are loving your new IOLLA frames. We hope to see you soon for those sunglasses!

Posted 3 months ago

“Very happy with my new glasses. Just did a virtual try-on (a first!), and ordered online so whole process was very easy.”

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Posted 3 months ago

Hey Catherine, thanks for taking the time to leave us this lovely review! We're so glad you are loving what we are doing here at IOLLA along with loving your new frames. We hope to see you again soon!

Posted 3 months ago

“My frames and prescription were perfect and amazing value. Was also pretty quick to arrive. Great response from customer service.”

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Posted 3 months ago

Hey Heather, thanks for taking the time to leave us this feedback! It's great to hear you are loving your new IOLLA frames. We hope to see you again in the future!

Posted 3 months ago

“Iolla is the best experience I've had buying glasses. Straightforward, low cost, high quality and really friendly staff!”

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Posted 3 months ago

Hey Craig, wow what an amazing review! We're so glad you had such a positive experience with us here at IOLLA. We hope you continue to love your glasses and look forward to seeing you again in the future!

Posted 3 months ago

“Great designs, extremely easy ordering of presription lenses and quick delivery. What's not to like!”

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Posted 3 months ago

Hey Cymon, thanks for taking the time to leave us this great review! It's great to hear you are loving what we do here at IOLLA. We hope to see you again in the future!

Posted 3 months ago

“I love my new Iolla glasses! I live in the USA and had seen Iolla glasses on line and loved the look of them. I was able to visit Glasgow last month and ordered my glasses while I was there and they were shipped home to me in the USA. Because of the great and thorough care the two young associates gave during the visit, they fit perfectly and my vision is exact. I highly recommend them and would definitely consider another pair in the future.”

Helpful Report

Posted 3 months ago

Wow, this is so lovely to hear Dana! We're delighted to hear you had such a great IOLLA experience. Thank you so much for taking the time to write us this wonderful review

Posted 3 months ago

“I was firstly surprised that in order to get my glasses promptly I had to pay an extra £20. However, I was thoroughly disappointed was when I asked if I could have the soft case for my glasses instead of the heavier triangular case and was told it could only be changed if I paid another £10. There was a whole counter full of both the glasses cases on display so there was no shortage of them. I declined and left the shop a very unsatisfied customer.”

Helpful Report

Posted 3 months ago

We’re sorry to hear you’re disappointed with your experience. Our standard delivery time estimate for prescription orders of within 6-12 working days matches or exceeds other opticians and eyewear retailers, but we can see that you opted to upgrade your delivery to our optional Express Service for an additional £20, and we’re delighted to see your glasses were available for collection within 3 days. The hard case we include as standard best protects the glasses, and folds flat so can be stored neatly when not in use. Our soft case is an optional accessory rather than an alternative case option which can be added to any order or sold separately for £10. This being said, our customer support team will reach out to you now to see if we can do anything to help, or learn more about your experience.

Posted 3 months ago

“Great styles at reasonable prices.”

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Posted 3 months ago

Thank you so much Lorraine!

Posted 3 months ago

“I love my Baird glasses. Chose it from the showroom. It arrived quickly and fit well. Prescription was just right!”

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Posted 3 months ago

We're delighted to hear that you love your new glasses Beatrice! Thanks for this lovely review

Posted 3 months ago

“Iolla provide a very good service. They have a fantastic range of spectacles, al well displayed in the store. The inclusive price of frames and lenses is exceptional. Turnaround is very quick. The staff are very friendly and helpful.”

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Posted 3 months ago

Thank you so much for taking the time to write this lovely review Ian! Your kind words mean the world to us

Posted 3 months ago

“Staff in the Edinburgh shop are helpful and are happy to look for designs to suit. They are happy for you to look around with no pressure to buy which is good. After care is also good and they will adjust your glasses at any time. I have a few pairs and they are all comfortable to wear. The price for glasses is also very good.”

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Posted 3 months ago

We're delighted to hear that you had a great IOLLA experience Linda! Thanks for taking the time to write us this wonderful review

Posted 3 months ago

“love my glasses, blue light filter helps me so much with my tension headaches from screens ❤️”

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Posted 3 months ago

Thanks Isabel ❤️ We're delighted to hear that you're happy with your new glasses!

Posted 3 months ago

“Staff supper helpful and friendly.”

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Posted 3 months ago

This is lovely to hear. Thank you so much Emma!

Posted 3 months ago

“Very satisfied.”

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Posted 3 months ago

Hey Stephen, thanks for the great review! We hope to see you again soon.

Posted 3 months ago

IOLLA is rated 4.9 based on 5,074 reviews