IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely in love with my new frames. The service in the St James Quarter store was second to none and the whole process was very easy. From getting measured up and emailing across my prescription to getting the glasses sent out in the post. The quality is fantastic and the price is even better. You have a new loyal customer. Thank you.”

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Posted 2 years ago

We're so pleased that you love your new glasses Claire! I'll be sure to pass on your kind words to the team in our St James Quarter showroom, they'll be delighted

Posted 2 years ago

“The whole process is quick and easy. Great range of frames. Glasses ready before time. Good service.”

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Posted 2 years ago

We're delighted you had such a great IOLLA experience Kathryn! Thank you so much for your kind words

Posted 2 years ago

“Quick and easy service! Came into store and after choosing what frame I wanted was able to order quickly and easily with the help of the great staff at Iolla! Glasses came after 14days and even though there was a delay the team were great in keeping in touch with me and keeping me up to date with my order status! Love my glasses and great value for money compared to big brand opticians!”

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Posted 2 years ago

We're absolutely delighted that you love your new glasses Blair! Thanks for being so lovely and understanding about the slight delay and thank you for taking the time to write us this fantastic review

Posted 2 years ago

“Brilliant service, selection, quality. Best glasses I've ever owned.”

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Posted 2 years ago

We're so pleased to hear that you love your glasses Lucas! Thanks for the fantastic review

Posted 2 years ago

“Very easy to buy glasses. So many style to choose from. Staff were friendly. Excellent service. I’ll buy another pair again!”

IOLLA 5 star review on 14th November 2022

Helpful Report

Posted 2 years ago

We're delighted to hear you had a great IOLLA experience Mark! We'd love to make you another pair anytime

Posted 2 years ago

“Thanks again for great service and great glasses.”

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Posted 2 years ago

You're so very welcome Katherine! Thanks for taking the time to write us this lovely review

Posted 2 years ago

“As always brilliant service. 10/10”

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Posted 2 years ago

Thank you so much Alma! We really appreciate your kind words

Posted 2 years ago

“Great experience, excellent and very fast service!”

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Posted 2 years ago

We're so pleased to hear you had a great IOLLA experience. Thank you so much Anastasija!

Posted 2 years ago

“Absolutely delighted with my glasses!”

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Posted 2 years ago

Thank you for your review Karen! We're so happy to hear you love your glasses!

Posted 2 years ago

“Great looking glasses, staff in the shop were excellent and a quick delivery less than a week.”

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Posted 2 years ago

Thank you for your review Warren! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Terrific service, spent about ten minutes getting measured up for my new glasses and within a week they were posted out to me. They fit perfect but I'm sure if I have any issues with them, all I have to do is pop into the shop and they'll be adjusted by the very competent staff.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“I bought my second pair of tortoise smith glasses, the quality and colour patterning are lovely. I was unsure of the pattern distribution and customer services arranged for me to choose a new pair from a selection, they have gone above and beyond and I would recommend IOLLA to anyone.”

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Posted 2 years ago

Thank you for your review Jenny! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Such a lovely customer experience with IOLLA. Came in to look and try on a couple of times before buying and the staff were so helpful and made me feel relaxed, and plus the shop smells incredible! One of the assistants helped me choose between colours and then the buying process was so quick and simple. Look forward to wearing my gorgeous glasses every day and will definitely be back. Thanks IOLLA!”

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Posted 2 years ago

Thank you for your review Sophie! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Always a good experience at Iolla, delighted they have opened up in Manchester now. Very easy and great service from the team there. Thanks again”

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Posted 2 years ago

That you for taking the time to write us this great review John!

Posted 2 years ago

“Perfect glasses case for someone who needs to frequently change glasses to read and see laptop screen.”

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Posted 2 years ago

Thank you for the review Amanda 😀

Posted 2 years ago

“Bought a spectacle case. Very impressed with the quality, size etc., especially for this price. I had a much more expensive one previously and this is just as good. Very happy indeed.”

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Posted 2 years ago

Hi Caroline, thank you for taking the time to write a review. We are very pleased to hear that you so happy with your product.

Posted 2 years ago

“Superb service in replacing my broken frame.”

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Posted 2 years ago

Thanks for the great review David!

Posted 2 years ago

“Andrew with the Hoys was a gent. Last thing on a Friday and he was adjusting the legs on my specs to fit my big wonky head over and over till it was right. The only place to buy glecks in Glasgow.”

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Posted 2 years ago

Thanks for the great review Andrew 🤓

Posted 2 years ago

“I had an accident with one of my lenses which got scratched. As I only had them a few months they send me out a free return slip, replaced the lens free of charge and returned them by post all within 5 days. Super customer service, when they didn't need to do this.”

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Posted 2 years ago

Hi Colin, it is great to hear that we have really managed to impress you. Thank you for taking the time to write us this lovely review.

Posted 2 years ago

“The team at the Manchester showroom are lovely! Gave me some great options and honest opinions on what didn’t work which meant I left with a pair of glasses I love that keep getting complimented. Had a really great experience.”

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Posted 2 years ago

Hi Kathryn, thank you for taking the time to write us this lovely review. We are thrilled to hear that you have enjoyed your IOLLA experience!

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews