IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always first class service when visiting the West George Street branch in Glasgow. Staff are always friendly and happy to help.”

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Posted 2 years ago

Thank you for your review Donald! We're so happy to hear you had a great experience in our WGS showroom!

Posted 2 years ago

“I was really impressed with the service at IOLLA. I ordered frames to be made up as sunglasses. They arrived very quickly and are just perfect. And a great price too!”

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Posted 2 years ago

Thank you for your review Linda! We're so happy to hear you had a great experience with IOLLA and love your new sunglasses!

Posted 2 years ago

“I damaged my Iolla specs beyond repair. Identical New pair sent out within a week. Great service. Thank you.”

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Posted 2 years ago

Hi Michael, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that we were able to assist with getting you a new pair sent out to you so quickly 🤓

Posted 2 years ago

“I had a very pleasant experience when choosing glasses at Iolla and I’m delighted with them. Friendly and efficient service!”

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Posted 2 years ago

Hi Dorothy, thanks for your review! We're happy to hear you've had a pleasant experience ordering with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“Always great service and new styles in store!”

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Posted 2 years ago

Hi Alan, thanks for your review! We're happy to hear you've had another great service experience with IOLLA and that you love our range of frames 🤓

Posted 2 years ago

“Absolutely love my new glasses! Came really quickly and love the fact there were no hidden fees! Will definitely use again :)”

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Posted 2 years ago

Hi Millie, thanks for your review! We're happy to hear you've had a great experience ordering with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“The staff were great, gave us a chance to look in peace. If we wanted to know anything they were on hand. Knowledgeable friendly. My sunglasses came when they said. Well packaged. Did not need any adjustments. I feel great and look great when I wear them ☺️. Will be back for more.”

IOLLA 5 star review on 12th September 2022

Helpful Report

Posted 2 years ago

Hi Moira, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff and that you love your new sunglasses, they look fabulous on you! 😎

Posted 2 years ago

“Quick & efficient consultation in store & seemless delivery”

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Posted 2 years ago

Hi Jillian, thanks for your review! We're happy to hear you've had a great experience ordering your glasses with IOLLA 🤓

Posted 2 years ago

“Iolla staff were very helpful advising me on which spectacles would be best for my prescription. Very happy with my experience”

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Posted 2 years ago

Hi Irene, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff 🤓

Posted 2 years ago

“Excellent slick service , love my glasses…. I will shop here for my glasses again.”

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Posted 2 years ago

Hi Sarah, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“I am soooo impressed with this company and I love my new glasses. I stumbled into their shop in Glasgow and tried on loads of pairs with help of lovely shop assistants. I was sad to find they were only in Edinburgh and Manchester until I found the virtual try on service on their website. It works so well and I picked frames in the end that I hadn't tried in the shop; Bell Woodland Fade. I was worried this was a gamble but it was easy to send them my prescription and measure my eye distance. I took a bigger risk because I could spend more time at home trying different pairs online. Game changer!”

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Posted 2 years ago

Hi Laura, thanks for your review! We're happy to hear you've had a great experience ordering with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“I always find the staff at my local IOLLA so helpful and pleasant and interested in us. It’s a pleasure to go into this shop and they allow our big hairy dog in too. We are buying all our glasses and accessories there now. It’s a joy to go in there. I must go and get another pair of glasses because at these prices you just can”

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Posted 2 years ago

Hi Norma, thanks for your review! We're happy to hear you always have a great experience with our IOLLA staff and we look forward to seeing you again 🤓

Posted 2 years ago

“Nice shop and staff were very friendly”

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Posted 2 years ago

Hi Josie, thanks for your review! We're happy to hear you've had a great experience shopping with IOLLA 🤓

Posted 2 years ago

“Fabulous range of frames that look and feel great. Very comfortable!”

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Posted 2 years ago

Hi Kathleen, thanks for your review! We're happy to hear you love our range of frames 🤓

Posted 2 years ago

“Excellent service from choosing my glasses to delivery, would highly recommend, I will definitely be using your company again in future.”

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Posted 2 years ago

Hi Ellen, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and we look forward to seeing you again 🤓

Posted 2 years ago

“The girl in the shop was super friendly and helpful - the glasses arrived really quickly, and they're perfect.”

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Posted 2 years ago

Hi Fergus, thanks for your review! We're happy to hear you've had a great experience with our instore IOLLA staff and that you love your new glasses 🤓

Posted 2 years ago

“Great looking frames that fit well. Staff were very pleasant and helpful throughout.”

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Posted 2 years ago

Hi Stephen, thanks for your review! We're happy to hear you've had a pleasant and helpful experience with our IOLLA staff and that you love our range of frames 🤓

Posted 2 years ago

“I love Iolla. Staff are always super friendly. Despite the increase in prices, they still over outstanding value. I have 4 pairs and continue to wear them regularly. My first choice for glasses.”

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Posted 2 years ago

Hi William, thanks for your review! We're happy to hear you always have a great experience when ordering with IOLLA and that you love wearing our glasses 🤓

Posted 2 years ago

“Visited the store in Manchester and the staff were super helpful and couldn’t do enough for you. My glasses came earlier than they said and I love them!!”

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Posted 2 years ago

Hi Lee, thanks for your review! We're happy to hear you've had a great experience with our IOLLA Manchester staff and that you love your new glasses 🤓

Posted 2 years ago

“Quick efficient service, staff helpful without being pushy”

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Posted 2 years ago

Hi Jamie, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff 🤓

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews