IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glasses came quickly, great price”

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Posted 2 years ago

Thanks for the review Stephen!

Posted 2 years ago

“Fantastic service! Loved it and my new Gregories look fab 🤓🤓🤓”

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Posted 2 years ago

Thank you for the lovely review Alison. It's great to hear that you enjoyed your experience with IOLLA!

Posted 2 years ago

“Great service , thank you 😊”

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Posted 2 years ago

Thanks for the review Denise!

Posted 2 years ago

“The service in store was excellent. Super helpful and friendly staff. Buying glasses on your own without that much needed second opinion can be a difficult experience. After trying on every pair of glasses in the shop and narrowing it down to three the lovely shop assistant in the Glasgow City centre store was happy to give me some opinions. And I am so happy with my glasses. The delivery was so quick and they were delivered two days later.”

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Posted 2 years ago

Hi Emma, thank you for taking the time to write us a lovely review. We are thrilled to hear that you love your glasses 🤓

Posted 2 years ago

“Great service at the Manchester store 💫 As a committed iolla convert, I was delighted to see a store open in Manchester. I got a refresh of my Campbells with my new prescription and a gorgeous new pair of Fergusons. Staff were helpful, without being pushy, knoweldgable and gave great assistance when I was choosing a new frame. 👓😁”

IOLLA 5 star review on 1st December 2022

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Posted 2 years ago

You look fantastic in your new Ferguson frames Jennie! Thank you so much for taking the time to write us this lovely review. I'll be sure to pass on your kind words to the team in our St Ann's Square showroom, they'll be delighted

Posted 2 years ago

“I’ve bought my last two pairs of glasses from IOlla and will continue to use them. They update their frames regularly and I really like the aesthetic. Very good value for money for the frames and always friendly and accommodating service.”

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Posted 2 years ago

Thanks for taking the time to write this lovely review Alex! We're delighted to hear that you had a great IOLLA experience

Posted 2 years ago

“Really good experience in store with great advice in a relaxed atmosphere. I’m so happy with my glasses and delivery was speedy!”

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Posted 2 years ago

Thank you so much for your kind words Andrew! We're so happy to hear that you enjoyed visiting our West George Street showroom and that you love your new glasses

Posted 2 years ago

“Great service . Visited the store on my son's recommendation. , given help choosing my glasses . Received my glasses within the time advised and given help ensuring a perfect fit . Would recommend your company without hesitation .”

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Posted 2 years ago

Thank you so much for your kind words Daniel! We really appreciate you taking the time to write this lovely review

Posted 2 years ago

“Always excellent service and the best choice of glasses! Really pleased with my two new pairs”

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Posted 2 years ago

We're delighted to hear that you had a great IOLLA experience Laura! Thanks for the lovely review

Posted 2 years ago

“Great quality glasses and really lovely customer service team. (nothing went wrong they just needed my DOB).”

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Posted 2 years ago

Thank you so much Rebecca! We're delighted to hear that you're happy with your lovely new glasses

Posted 2 years ago

“I love Iolla. Lovely frames of a distinctive character that I struggled to find elsewhere, superb customer service, great aftercare and lovely staff in store. Very reasonably priced. Impossible to fault.”

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Posted 2 years ago

Thanks for taking the time to write us this lovely review Graham, we really appreciate it!

Posted 2 years ago

“Very very amazingly good I believe from the bottom of my heart this is the best purchase i made”

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Posted 2 years ago

Wow! Thank you so much for this fantastic review Saifullah. We are blown away by your very kind words and absolutely delighted to hear that you love your new glasses

Posted 2 years ago

“I am delighted with my new frames and all the support the team gave me; both with uploading prescription and trying on in store.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Fantastic company to deal with, all the way from the range, the price and the exceptional customer service.”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“I’ve ordered IOLLA glasses now on three or four occasions over the last 2-3 years. Each time I just get my prescription from anywhere local to me but specifically ensure I get my frames and lenses from here because they are so affordable as compared to “brand name” frames but also equally as stylish and nice. I love my IOLLA bell glasses!!”

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Posted 2 years ago

Thank you for your review! We're so happy to hear you've had a great experience with IOLLA!

Posted 2 years ago

“Visited the shop on 5th November and placed an order for 2 pairs of glasses. I received the receipt shortly after leaving the shop and noticed one pair had been selected as sunglasses, which was never confirmed nor my intention. I contacted iolla help and they amended the order accordingly. One week later Royal Mail tried to deliver to my order to the wrong address, and after contacting iolla help another order was placed for my glasses as the original order seemed to get lost in transit being returned by the Royal Mail to iolla, however, once again one pair showed a set of sunglasses which I had to ask to be amended again and the address showed the incorrect one again on the receipt. All seemed like it was going well as I got a notification my glasses had been dispatched with Royal Mail 24 hour tracked on Wednesday morning and today is Friday and I still haven’t received my glasses as they have sat at the Royal Mail depot since yesterday with no movement! Extremely frustrating! This is my 4 & 5th pair of glasses from iolla and by far my worst experience, over 3 weeks on and still no glasses!! All my other pairs have been a fantastic service, from start to finish! Disappointing!!”

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Posted 2 years ago

Hi Christopher, thank you for taking the time to write this review. We are so sorry to hear about your experience and completely understand your disappointment. We were aware that there were no Royal Mail deliveries on Friday due to the strike so posted your order on Wednesday using a 24 hour service in the hope that they'd be with you Thursday. Sincere apologies that did not happen. A member of our Customer Support team will be in touch to follow up and to try turn this experience around for you.

Posted 2 years ago

“Quick, easy and efficient....oh and great glasses too”

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Posted 2 years ago

We're delighted that you love your new glasses Lynn! Thanks for the lovely review

Posted 2 years ago

“Very pleased with my new glasses”

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Posted 2 years ago

Thank you for your kind words Maureen, they really mean the world to us!

Posted 2 years ago

“Great price and easy service. Delighted with my glasses.”

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Posted 2 years ago

We're so glad to hear you had a great IOLLA experience Karmen! Thank you so much for your kind words

Posted 2 years ago

“Love my new glasses. Easy process and a great price.”

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Posted 2 years ago

We're delighted that you love your new glasses Jennifer! Thanks for this lovely review

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews