IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service. Great choice of frames”

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Posted 1 year ago

Thank you for your review Alan! Glad to hear you enjoyed your IOLLA experience.

Posted 1 year ago

“Good quality glasses, with beautiful and trendy frames for an affordable price. I already have two pairs of IOLLA glasses and I’m very happy with them!”

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Posted 1 year ago

Thank you for your review Jacqueline! Great to hear that your IOLLA collection is growing.

Posted 1 year ago

“I already have a pair of reading glasses from your Stockbridge shop but I have to say the new shop in the refurbished St. James Centre is excellent. I was looking at Robertson & 2 others similar but was advised against these due to the thickness of my lenses for my prescription. I selected a blue pair which I thought were quite daring for me - I love them even though the lenses were quite expensive. I know a lot of friends like them as I see them looking but saying nothing- I “see” through this , envy! Excellent staff, attentive, professional, all in all, a great service - orange ones next!!”

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Posted 1 year ago

Hi Sue, thank you for much for your lovely review. Glad to hear our colleagues gave some great advice and so happy that you're loving your new frames!

Posted 1 year ago

“Great range of frames and friendly staff. Very good.”

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Posted 1 year ago

Thanks so much for your review Gordon! Hope you love your new IOLLA glasses.

Posted 1 year ago

“My first experience shopping with Iola after being recommended by a friend. I wasn’t disappointed. I love my new glasses and the customer service I experienced was exceptional. Staff went out there way to make sure o was really happy with my glasses and I’m looking forward to getting my next pair. Thank you again! ☺️”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Nicky! Thanks for this fantastic review

Posted 1 year ago

“Perfect fit for my glasses and good quality, thrilled. Thank you IOLLA”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Alyson! Thanks for this fantastic review

Posted 1 year ago

“Really please with the sunglasses! The focus is very slightly different from my prescription but the comfort and style of the lens is easily one I can work with!”

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Posted 1 year ago

Thanks for this great review Henry! If you're struggling with your glasses at all, please get in touch at help@iolla.com and we'll do all we can to help. We'd never leave a customer with glasses they're not completely happy with

Posted 1 year ago

“I came into your St James branch a few weeks ago with an idea with what I wanted. Robyn met me at the door and gave me several choices based on the idea of what type of glasses I wanted. Robyn was very helpful and informative. Credit to the company. Came away with a pair of Douglas Crystal-Fade and I’m very happy with them.”

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Posted 1 year ago

We're so pleased you had such a great IOLLA experience Graham! I'll be sure to pass on your kind words to Robyn, I know she'll be delighted. Thanks for this fantastic review

Posted 1 year ago

“Couldn't have been more friendly and helpful. Many thanks”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Ewan! Thanks for this lovely review

Posted 1 year ago

“Lovely choice of frames and great helpful staff to assist!”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Louise! Thanks for this lovely review

Posted 1 year ago

“Helpful and friendly service. Glasses arrived quickly in the post. Love them 😊”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Shama! Thanks for this lovely review

Posted 1 year ago

“Helpful staff, great range of frames, and their new advanced varifocal lenses are very nice indeed.”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Conrad! Thanks for this lovely review

Posted 1 year ago

“I have bought 3 pairs of glasses 1 sunglasses. Had an issue with the 2nd pair & replaced them. Brilliant service.”

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Posted 1 year ago

We're delighted you had a great IOLLA experience Ann! Thanks for this lovely review

Posted 1 year ago

“Gorgeous glasses and good service.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Susan! Next time, we hope we can exceed your expectations and bag that 5th star. Thanks for this lovely review

Posted 1 year ago

“Very prompt delivery. Glasses fit well”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Mike! Thanks for this lovely review

Posted 1 year ago

“The assistant in your shop in Edinburgh was very helpful”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Linda! Thanks for this lovely review

Posted 1 year ago

“Fantastic service yet again. Please can I say that Laura at st James’ centre ’ Edinburgh branch was wonderful. Stressful time waiting arrival of varifocals but she went all out to get them to me asap.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Kate! Thanks for this lovely review

Posted 1 year ago

“Second pair on same prescription so exceptionally smooth and quick process”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Stuart! Thanks for this lovely review

Posted 1 year ago

“Had a great and quick experience from choosing and recovering my glasses. Erin who sold me my glasses was a great help in choosing what was right for me and in understanding the service offered.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Jolie! Thanks for this lovely review

Posted 1 year ago

“I have been wearing varifocals for about 10 years and have been on the lookout for fun affordable glasses without much luck . I am from London but on a recent trip to Edinburgh to visit a friend - a very enthusiastic Iolla customer ! - on his recommendation I popped in to the showroom . Such great choice it was hard to choose ! I was measured on the spot with a recent prescription and received the fab specs a couple of weeks later back in London ! Great designs , great price !”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Juliette! Thanks for this lovely review

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews