IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and very friendly and helpful staff. More than that, however is the fantastic selection of frames at great prices”

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Posted 1 year ago

Hey Paul, thank you for your lovely review. Hopefully we will see you again soon!

Posted 1 year ago

“Great glasses. So easy to sort it all out online. Will definitely get my next pair from IOLLA too”

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Posted 1 year ago

Hey Donald, we're so pleased you've had a great experience with IOLLA. Thank you for your review!

Posted 1 year ago

“Good experience and great customer service when I had an issue with my new glasses, dealt with very efficiently. Will recommend to family and friends.”

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Posted 1 year ago

Hey Michael, thank you for your review. Hopefully we will see you again soon!

Posted 1 year ago

“I have several pairs of specs from Iola and love them. I now live in France so with trepidation ordered a new pair. They arrived safely and I paid 30€ customs duty, which wasn’t horrendous. Many thanks”

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Posted 1 year ago

Hey Janet! Thank you for your review, we're glad to hear you're loving IOLLA as much as we do.

Posted 1 year ago

“Very good service snd value for money”

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Posted 1 year ago

Hey Ivan, thank you for your kind words!

Posted 1 year ago

“Liz was really helpful at the Edinburgh store, very patient as I tried on lots of different frames. Everything was explained clearly”

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Posted 1 year ago

Hey Fiona! Thank you for your lovely review. Hopefully we will see you again soon!

Posted 1 year ago

“Staff are excellent.”

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Posted 1 year ago

Hey James, thank you for your lovely review!

Posted 1 year ago

“Very good glasses very fashionable”

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Posted 1 year ago

Hey Travis, we're glad to hear you're loving your new IOLLA glasses! Thank you for your review.

Posted 1 year ago

“Customer service at iolla is absolutely brilliant, I had purchased a new set of glasses but opted for the near sighted lenses by mistake, Iolla were brilliant and told me to return the glasses and they would amend the prescription accordingly, which they did at no extra cost , would highly recommend and the glasses are fabulous I have 2 pairs now”

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Posted 1 year ago

Hey Charlotte! Thank you for your kind words. We're so glad you've had a great experience with IOLLA and hopefully will see you again soon!

Posted 1 year ago

“This is my third paid of Iolla glasses so I am well versed in the process of choosing your new specs, providing the prescription and then being sent off to be created and then either collected from the store or delivered to your home address. With my prior purchases I had no issues but on this occasion the process was not smooth. Strangely, in an almost premonition like way my optician did warn me that recently he has been having lots of customers with the wrong prescription in their glasses and well what do you know! This is what happened to me! My prescription in 1 lense was off by a factor of 4! Glasses were taken back and apologies made by the lovely staff in the Edinburgh store. The prescription in the glasses was correct on the system and they had a correct copy of my prescription on file but the actual lenses were wrong. If this is becoming common place (as hinted by own optician) I wonder if there needs to be a second line check by another member of staff to make sure the lenses are correct - iolla have over stretched their production line and they need more staff if mistakes like this are being made. It will definitely make me think more about using Iolla again as this experience was not as enjoyable. However, all the staff in the Edinburgh store are lovely and he manager in the store was particularly apologetic.”

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Posted 1 year ago

Hey Peter, thank you for your review. We value our customer's feedback greatly and are investigating into where we went wrong with your order. Our Customer Support team will follow up with you again shortly.

Posted 1 year ago

“excellent service”

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Posted 1 year ago

Hey Heather, thank you for your great review!

Posted 1 year ago

“Iolla provides incredible customer service. The atmosphere and appearance of the shop felt open yet homely, and there was ample space to browse while the sales assistants made a warm hello to see if you needed help. The glasses are of premium design and have a unique flare that separates them from other high-street competitors. Once I chose my glasses, the store clerk was so helpful in processing everything. Still, because I needed to confirm my student discount, they set me up an account and saved my details so that when I was home, I could complete the order and have them delivered once my discount was confirmed.”

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Posted 1 year ago

Hey Zac, thank you so much for your great review. We're so glad you had a great experience with us, hopefully we'll see you again soon!

Posted 1 year ago

“I was very impressed with the frame selection and pleased to find a frame, as I had looked at many other frames at many other opticians.”

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Posted 1 year ago

Hey Sylvia, thank you for your kind words. I'm sure our showroom team will be delighted to hear you've had a great experience with us!

Posted 1 year ago

“Absolutely lovely staff, with a great selection of modern frames at reasonable prices. The free cases are nice and it's great to feel like you're using a local business.”

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Posted 1 year ago

Hey Victoria, we're so glad to hear you're loving IOLLA as much as we do. Hopefully we will see you again soon!

Posted 1 year ago

“Great choice of frames, reasonable prices and the customer service is excellent.”

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Posted 1 year ago

Hey Holly, thank you for your review! We're so glad you had a great experience with us.

Posted 1 year ago

“Another excellent experience at Iolla. Never feel rushed and staff are really clever at helping someone who can't make decisions choose their frame!”

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Posted 1 year ago

Hey Deborah! Thank you for your kind review. I will pass this back onto our showroom team!

Posted 1 year ago

“Service was excellent 👌 and choice of frames the best I've seen in Scotland(we live in Canada 🇨🇦), my sister that lives in Glasgow is buying her glasses there now Thankyou”

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Posted 1 year ago

Hey Mary, thank you for your lovely review. We're delighted to hear you've had a great experience with us!

Posted 1 year ago

“Was very easy to just take prescription in and pick a pair of glasses and a pair of sunglasses, with some helpful advice as I have a small face so not easy to get something I like ,great price and was sent to my home before the given date and that was great 😃”

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Posted 1 year ago

Hey Mary! Thank you for your lovely review. Our team will be delighted to hear this!

Posted 1 year ago

“A beautiful range of frames and very competitive price. Very happy with all aspects of my purchase. Thank you”

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Posted 1 year ago

Thank you for your review Christopher! So glad to hear you had a great experience with IOLLA.

Posted 1 year ago

“Wonderful service, I love my glasses!”

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Posted 1 year ago

Thank you for your review Jacinto, great to hear!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews