IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, friendly service and a quick turnaround with my glasses. Thank you.”

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Posted 7 months ago

Hey Mike, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 7 months ago

“Service and advice was great. However I cant use either of my glasses, they are out of focus when watching TV, reading or working on a monitor.”

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Posted 7 months ago

Hi Anthony, we're sorry to hear that you're struggling with your glasses. At IOLLA we have our Happiness Guarantee, where we'd never leave a customer stuck with a pair of glasses they couldn't use. A member of our team will be in touch with you shortly to resolve this.

Posted 7 months ago

“Straightforward no hassle, great value for money. Lovely friendly, approachable, knowledgeable staff. Communication from start to finish- first class 👍 My glasses were ready within the timescale. Very happy customer and will most definitely return. Thank you Iolla ⭐️”

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Posted 7 months ago

Hey Yvonne, thank you for taking the time to leave us such a lovely review! We're delighted to hear that you've had such a great experience with us here at IOLLA. We're looking forward to seeing you again soon!

Posted 7 months ago

“Good quality & service!”

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Posted 7 months ago

Hey Luke, thank you for your review!

Posted 7 months ago

“This is the first time I’ve bought prescription glasses online. The process was really simple and they had plenty of styles and colours to choose from.”

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Posted 7 months ago

Hey Samantha, thank you for taking the time to leave us a review!

Posted 7 months ago

“I had a great experience with IOLLA. The staff were fantastic and very helpful. The service was brilliant I had my frames with two days. I would highly recommend them and will definitely use them again”

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Posted 7 months ago

Hey Paula, thank you for leaving us a review! We're so glad to hear that you're loving your new IOLLA frames.

Posted 7 months ago

“I was less than a week from my holidays when my eye doctor said I needed new glasses. I’d visited Iolla and knew the styles I liked so I ordered, and paid an express charge and had my glasses in three days. I can’t imagine my holiday without them! Frames are durable and well-fitting. I’ve been thousands of miles in them and can’t wait to get another pair. Prescription was spot on and has made my road trip a delight. The cases are convenient and the cleaning clothes are wonderful in 45 degree heat. Thank you!”

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Posted 7 months ago

Hey Kenna, thank you for taking the time to leave us a review! We're so glad to hear that you're loving your new glasses on your travels!

Posted 7 months ago

“So easy to find what I liked on line (the virtual try-on software was fun to use) and your St James Quarter store is beautifully laid out. Your service was quick and efficient and both pairs of glasses arrived before the time quoted. Perfect fit and so comfortable to wear I forget I have them on. Thanks for such a great service.”

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Posted 7 months ago

Hey Mark, thank you for taking the time to leave us such a lovely review! We're delighted to hear that you've had such a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 7 months ago

“Friendly, knowledgeable and efficient.”

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Posted 7 months ago

Hey Ian, thank you for your review!

Posted 7 months ago

“IOLLA was recommended to me by a couple of folks from our local bookclub. Both my wife and I have in the last month, ordered new reading glasses. We's both, on separate orders, had very good experiences with IOLLA and the recommendation was a really good one. Easy order instructions, not too long a delivery timeframe and the quality of the glasses, frame and excellent 'toblerone' case were all outstanding. We could not be happier and will both recommend this to others and place fresh orders in future. 5 stars to IOLLA for a really terrific product and service. Thanks from Mark and Cis!”

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Posted 7 months ago

Hey Mark & Cis, thank you for taking the time to leave us such a lovely review! We're delighted to hear that you've had such a great experience with us here at IOLLA and that you're loving your new glasses.

Posted 7 months ago

“On recommendations of my granddaughter I went to Iolla for my glasses. Excellent service and am very happy with my new glasses.”

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Posted 7 months ago

Hey May, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 7 months ago

“Excellent frames. I love my new glasses. They arrived so quickly.”

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Posted 7 months ago

Hey Elsa, thank you for your review! We're so glad to hear that you're loving your new glasses!

Posted 7 months ago

“Customer service was excellent staff are very friendly and helpful.”

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Posted 7 months ago

Hey Nicola, thank you for taking the time to leave us a review! We're so glad that you're loving what we do here at IOLLA.

Posted 7 months ago

“Such an amazing and simple process, walked in, chose my frames, measurements done, out and on my way within 20 minutes. Delivered to my home address 10 days later, I always get a new pair when I visit Glasgow.”

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Posted 7 months ago

Hey Steve, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA, and looking forward to seeing you on your next visit!

Posted 7 months ago

“This company is just the best 🤩. I’ve bought all my glasses from them for some years now and the customer service is exceptional. I’ve recommended iolla to so many friends and family and they all love them. Superb range of frames and lenses at great prices. Wouldn’t go anywhere else”

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Posted 7 months ago

Hey Annette, thank you for leaving us such a lovely review! We absolutely love having you and highly appreciate your kind words. Bet you're turning heads everywhere you go with your IOLLAs on! 😎

Posted 7 months ago

“Loved the slick , personal service from Katie at Finnieston branch , when choosing my new readers ! Delighted !”

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Posted 7 months ago

Thank you for leaving us such a wonderful review, Jon! We've let Katie know how great she was with you and she highly appreciates the kind words. Love to see you absolutely rocking your new Douglas frames! 😎

Posted 7 months ago

“Great service and lovely product. Very happy.”

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Posted 7 months ago

Thank you for taking the time to leave us a 5 star review Robin!

Posted 7 months ago

“My entire family had previously bought glasses from iolla but I was a bit late to the table but glad I did go there eventually. Great service,great prices and great glasses .”

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Posted 7 months ago

Thank you for the great review Kevin! We're very happy to hear you're loving your first ever pairs of IOLLAs! We hope to welcome you back for more pairs in the future. 😃

Posted 7 months ago

“I was recommended IOLLA by my daughter. The staff on my first visit were unobtrusive yet helpful. This purchase would be my first pair of prescription glasses. I chose to pick them up from store for advice and in case any fitting was required. On collection of my glasses, no fitting was required. I was however surprised that no further advice was given, particularly as this was my first pair of prescription glasses, was I wrong to expect more?”

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Posted 7 months ago

Hey Ronald, thank you very much for leaving us a review and letting us know about your experience. We’re very happy to hear your first pair of prescription glasses were IOLLAs and that they fit you perfectly! It is completely normal to have questions as a first time wearer of glasses and we will pass your feedback on to our Edinburgh team so they can help first timers feel more comfortable after their purchase. If you happen to have any confusion or questions regarding your glasses, please do not hesitate to reach out to us via email at help@iolla.com or pop back into our showroom anytime.

Posted 7 months ago

“My sixth pair of glasses recently arrived. Great style and quality as always.”

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Posted 7 months ago

Hey Graham, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon for pair number 7!

Posted 7 months ago

IOLLA is rated 4.9 based on 5,074 reviews