IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and so many fabulous styles to choose from. I lost my old varifocals (don’t ask) and getting a new pair from IOLLA was a no brainer after getting new sunglasses from there last year.”

Helpful Report

Posted 9 months ago

Hey Sheena, don't worry we wont ask about your lost varifocals! It's great to hear you have chosen to come back to us for your replacement and were delighted with the service! We hope to see you back again.

Posted 9 months ago

“Great service again. New glasses are fab. Thank you”

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Posted 9 months ago

Hey John, great to hear you had another enjoyable experience with us and are loving your new glasses! See you again soon.

Posted 9 months ago

“I recently bought my first pair of glasses from iolla. I can say with total confidence that my purchase was an absolutely amazing experience. From the very first moment of my entry to the shop, the way the glasses are presented, staff helping to opt right glasses, payment and delivery could not be better. The prices are so fair and the quality of the glasses are perfect. Certainly I will go there for more purchases.”

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Posted 9 months ago

Hi Zahed, thanks for leaving us such a lovely review! It's great to hear you had such a great experience from start to finish shopping with us. Wonderful to hear you are loving your new glasses and we cant wait to see you again soon!

Posted 9 months ago

“Fabulous designs, great staff, easy to select and buy.”

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Posted 9 months ago

Hi Katie! Thanks for taking the time to leave us this great review. We're excited to see you again soon.

Posted 9 months ago

“I just wish you could track your order. 12 days feels like a lot of glasses and I’m not even sure why. But knowing their stage of creation would be a super nice touch.”

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Posted 9 months ago

Hey Simon, thank you for your review. Our customer's feedback is really important to us, so your suggestion has been passed back to the rest of the team. All of our bespoke prescription orders are hand crafted in our Glasgow workshop, ensuring that each pair is made perfectly to your exact specification within 6-12 working days 😊

Posted 9 months ago

“Love the service and the staff go above and beyond!”

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Posted 9 months ago

Hey Cindy, we're so pleased to hear you have had such an enjoyable experience with us. We hope you are loving your new glasses!

Posted 9 months ago

“Excellent,quick service. Lovely specs too!”

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Posted 9 months ago

It's great to hear you loved your shopping experience with us Susan! We hope you are loving your new glasses and we see you again soon.

Posted 9 months ago

“I enjoyed the whole experience of your fun shop in Edinburgh, friendly helpful staff and the process. So pain free! And fabulous frames! Thank you”

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Posted 9 months ago

Hey Elizabeth, it's so lovely to hear how much you enjoyed shopping with us at our Edinburgh showroom, we loved having you! Great to hear you are loving your new IOLLA frames.

Posted 9 months ago

“Great staff . Great lenses and frames! Great price!”

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Posted 9 months ago

Hey Valerie, great to hear you loved your experience with us here at IOLLA. We hope to see you back again soon!

Posted 9 months ago

“Great experience again”

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Posted 9 months ago

Hey Craig, thank you for taking the time to leave us a review!

Posted 9 months ago

“The best thing about Iolla is the simple pricing, but there also a huge range of frames to suit all tastes .”

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Posted 9 months ago

Hey Josephine! Thank you for taking the time to leave us a review. We're delighted to hear that you're loving what we do here at IOLLA.

Posted 9 months ago

“Excellent service in store and good quality glasses”

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Posted 9 months ago

Hey Kristian, thank you for your review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 9 months ago

“Really pleased with my prescription sunglasses!! I always found prescription sunglasses from opticians to be a little ‘dated’ but there is so much choice and many ‘on trend’ styles! I’m already thinking about a second pair!”

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Posted 9 months ago

Hey Hannah, thank you for taking the time to leave us a review. We're delighted to hear that you're loving your new prescription sunglasses! We're looking forward to seeing you again soon 😊

Posted 9 months ago

“Staff helpful. Frames choice was good. Predicted wait for glasses accurate.”

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Posted 9 months ago

Hey Janis, thank you for your review!

Posted 9 months ago

“I love my new Iolla glasses. I now have had 5 pairs and have loved every one. They fit really well, are an excellent price and the feel in store is always very welcoming, warm and helpful. As someone who had confidence issues and finds looking in the mirror really difficult, the process of trying on glasses is really stressful for me but the teams in each Iolla store that I have visited are always happy to help, I love that they recommend different frames for my face shape etc. lovely lovely people who really seem to care. It’s wonderful.”

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Posted 9 months ago

Hey Rosie, we're absolutely delighted to hear that you've had a great experience with us here at IOLLA. Thank you for taking the time to leave us such a lovely review! Hopefully we'll see you again soon. 😊

Posted 9 months ago

“Excellent, professional, friendly advice to both choose and fit new glasses. In the age of online retailing the in store experience of your St James’ Quarter store was a delight.”

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Posted 9 months ago

Hey Charlotte, thank you for your lovely review! We're delighted to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 9 months ago

“Sorted an issue with my order very well. Thanks”

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Posted 9 months ago

Hey Kenny, we're so glad to hear that you've had a great experience with us here at IOLLA. Thank you for your review!

Posted 9 months ago

“I needed new glasses and came across Iolla. I found the whole experience very easy and I am very happy with my glasses.”

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Posted 9 months ago

Hey Kyle, looking good! Thank you for taking the time to leave us a review😊

Posted 9 months ago

“Great choice of frames, very happy with quality of lenses and service. In store service also first class. I have shopped with Iolla for about five years c’è now and have never very disappointed.”

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Posted 9 months ago

Hey Margaret, thank you for your review! We're so glad to hear that you're loving your new IOLLAs and had a great time with us in store. Hopefully we'll see you again soon!

Posted 9 months ago

“This was my first time using iOLLA. From popping into the store to select my glasses to receiving them and having them fitted was an A+ experience. Friendly staff, updates at every part of your journey to fitting the glasses and making sure they are 100% I cannot fault anything. A+ service and highly recommended. I will definitely be using them in the future. Richard - Glasgow”

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Posted 9 months ago

Hey Richard, thank you for taking the time to leave us such a lovely review. We're so glad to hear that you've had a great experience with us here at IOLLA and we're looking forward to seeing you again soon!

Posted 9 months ago

IOLLA is rated 4.9 based on 5,074 reviews