IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straightforward abs easy ordering process. First time I have been able to afford a pair of prescription sunglasses - awesome!”

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Posted 3 years ago

Thank you for your review Antonia! We're so happy yo hear you had a great experience with IOLLA and love your new sunglasses!

Posted 3 years ago

“The staff in Argyll St branch are excellent, always so pleasant and friendly. Excellent service from ordering in branch and delivery. I now have six pairs from Iolla. Would like a pair of polarized sun glasses!! I did suggest this last time, and be willing to pay the extra costs.”

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Posted 3 years ago

Thank you for your review Gerard! We're so happy to hear you had a great experience with IOLLA! We do have polarised sunglasses but these are not available with prescription lenses. This is to keep our product range streamlined and price point simple. We do appreciate your feedback however!

Posted 3 years ago

“Glasses arrived in post and are perfect. Not convinced the clip on sunglasses will last the Summer-seem a bit cheap and flimsy”

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Posted 3 years ago

Thank you for your review Elaine, we're so happy to hear you love your new glasses! However we're sorry to hear you're not happy with the quality of the clip ons - these are durable and the vast majority of our customers get on well with them but if you have any concerns please don't hesitate to get in touch!

Posted 3 years ago

“I’m am just so thrilled about my Iolla purchases. I made a trip to the Stockbridge store and was greeted by super kind and friendly staff. I explained to the lovely lady (wish I could remember her name) that I’d had a terrible experience at a well known high street store and I had ended up with frames that were unsuitable for my high prescription and didn’t fit which made me extremely self conscious. She really took the time to explain which Iolla’s would fit my face correctly. It really was such an excellent experience and I made my decision to go with two pairs of Muir frames. They arrived in the post 10 days later and when I tried them on I fell in love. I no longer had to be self conscious of what my glasses looked like and they look amazing! My confidence has improved so much! I will never go anywhere else now and have recommended Iolla to everyone who will listen. Thanks so much guys!”

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Posted 3 years ago

Thank you for your excellent review Kate! We're so happy to hear about your experience with IOLLA - looking great in your new Muirs!

Posted 3 years ago

“Glasses are fab”

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Posted 3 years ago

Thank you for your review Isabelle! We're so happy to hear you love your new glasses!

Posted 3 years ago

“Great experience”

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Posted 3 years ago

Thank you for your review John Paul! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“IOLLA is a brilliant company. The glasses are so stylish and there is a good range to choose from. Ordering is really easy to do and the glasses are good quality. I have glasses and sunglasses and love both. They both arrived beautifully packaged. I shall certainly be ordering again.”

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Posted 3 years ago

Thank you for your review Kelly! We're so happy to hear you had a great experience with IOLLA and love your new glasses - looking great in your Bells!

Posted 3 years ago

“I really liked your frames and in-store experience was very good. I’m happy with my new reading glasses and will certainly shop with you again.”

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Posted 3 years ago

Thank you for your review Marion! We're so happy to hear you had a great experience with IOLLA - hopefully we can get that fifth star next time!

Posted 3 years ago

“A fabulous and stylish pair of glasses, which fitted first time with a perfect prescription. Delighted with them and happy to recommend iolla.”

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Posted 3 years ago

Thank you for your review Una! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Outstanding service, selection and pricing. Thank you Iolla! M”

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Posted 3 years ago

Thank you for your review Mary! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Excellent service- very efficient and my new glasses are fabulous.”

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Posted 3 years ago

Thank you for your review Morag! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Excellent website easy to use . I returned my glasses for refresh. The service was very efficient and quick . I have 3 pairs done .”

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Posted 3 years ago

Thank you for your review Julie! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Absolutely love my glasses. There very comfortable and had lots of compliments.”

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Posted 3 years ago

Hi Hannah! We're delighted to hear that you love your glasses. Thanks for taking the time to write us a lovely review!

Posted 3 years ago

“Fantastic service both in store and postal delivery of glasses. Great choice of frames at a very reasonable price!!”

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Posted 3 years ago

Thank you so much for taking the time to write us lovely review Ian. We really appreciate it!

Posted 3 years ago

“Fantastic service. One price for frames and lenses. Wide choice and fast delivery.”

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Posted 3 years ago

We're delighted to hear that you had a great IOLLA experience Vivien! Thank you so much for your kind words!

Posted 3 years ago

“Brilliant choice of frames and being able to "try" them on via the website . Very friendly and professional staff. Excellent prices! I was quoted £500 elsewhere for my varifocals, so am very happy to pay £145.”

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Posted 3 years ago

We' re delighted that you had such a good IOLLA experience Elisabeth. Thank you so much for taking the time to write us a lovely review, it really means the world to us!

Posted 3 years ago

“Great product and great service. Very efficient and helpful. Thanks”

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Posted 3 years ago

Thanks so much for your wonderful review Kate! We appreciate your kind words

Posted 3 years ago

“Great service!”

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Posted 3 years ago

Thank you so much for taking the time to write us lovely review Aikaterini. We really appreciate it!

Posted 3 years ago

“I had an amazing experience with Iolla, although it was a bit of a saga. I was given the wrong prescription twice! Both times Iolla replaced the lenses (even though it was an optician error and not Iolla's error) and were so helpful in getting the problem resolved. I love my Iolla's and so grateful for such a supportive and excellent experience (despite being a bit complicated).”

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Posted 3 years ago

Thanks for taking the time to write this lovely review Philippa. We were more than happy to help and are delighted that you love your glasses!

Posted 3 years ago

“I needed a new pair of polarised sunglasses and found them at Iolla :) I didn't get the style right the first time but the digital tool to try them online is really good.”

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Posted 3 years ago

We're so pleased that you enjoyed your IOLLA experience and that you found your perfect pair of sunglasses in the end. Thanks Mylene!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews