IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Funny you say you listen but this is the third feedback I've given with no response....”

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Posted 3 years ago

Hi Robert, I am sorry if we have missed a feedback. I have had a look and I'm afraid that I can't seem to see another review from you. A member for the Customer Support team will be in touch shortly to see what we can do to turn your experience around.

Posted 3 years ago

“Fabulous quality for a brilliant price!”

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Posted 3 years ago

Thanks for your kind words Amy, they really mean a lot to us!

Posted 3 years ago

“Easiest time I’ve ever had ordering glasses. I bought 2 pairs and love them both! Can’t beat the prices for the quality!”

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Posted 3 years ago

We're delighted to hear you had such a great IOLLA experience. Thank you so much for your kind words Jennifer!

Posted 3 years ago

“Great shop, excellent staff and a really nice range of glasses”

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Posted 3 years ago

Thank so much for your lovely review Lauren. We're delighted to hear you had a great IOLLA experience!

Posted 3 years ago

“Excellent service even within a pandemic. Glasses fit well with light bright frames. Thank you.”

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Posted 3 years ago

Thank you so much for your kind words Anne! They really mean the world to us

Posted 3 years ago

“Iolla are brilliant to buy from. Part of my order was wrong but I contacted Iolla and got quick and helpful advice on how to to return the incorrect order and the correct order arrived soon afterwards. I have been buying their glasses frames for some years now and they are the nicest frames I have ever had and I have been wearing glasses since I was 5! I love being able to support a Scottish business.”

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Posted 3 years ago

Thank you so much for taking the time to write this wonderful review Maddy! I'm so sorry for the mix up with your order but very glad to hear that it's all sorted out now

Posted 3 years ago

“The loveliest staff and a surprisingly quick turnaround from ordering my glasses in store to receiving them in the post! Glasses are really good quality (I also love the glasses case they come in) and I know that I will continue to buy my specs from iolla for years to come!”

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Posted 3 years ago

Thank you so much for your lovely review Lillian! We're delighted to hear that you had a great IOLLA experience

Posted 3 years ago

“Good service and lovely specs..very happy with my purchases”

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Posted 3 years ago

Thanks for taking the time to leave us a review Vanessa! Great to hear that you were happy with your experience.

Posted 3 years ago

“So fast so efficient and the legs don’t become slack after a few weeks, Iolla is the way forward.”

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Posted 3 years ago

We are so happy to hear that you enjoyed your experience with us!

Posted 3 years ago

“I saw the shop whilst visiting Edinburgh and when I got back to Aberdeen I went onto the website expecting it to be expensive - but I was totally wrong! The range of glasses they have is excellent no the price is amazing and so much cheaper than I had spent on my old glasses! I ordered a pair and filled in my orescydetails no problem at all - and they arrived within 2 weeks. They even fit me perfectly and didn’t need any adjustments at all. I’ll definitely be buying more!”

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Posted 3 years ago

Hi Steven, we really appreciate you taking the time to leave us such lovely feedback! Greta to hear that you enjoyed your experience with us, and that you were so pleased with our products.

Posted 3 years ago

“Super service!”

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Posted 3 years ago

Thanks Sascha 🤓

Posted 3 years ago

“Ordered online and the whole process was excellent from start to finish. Lovely new Bell glasses arrived in no time at all.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review. We are so glad that you have enjoyed your experience with IOLLA!

Posted 3 years ago

“Lovely store, great choice and extremely helpful staff! I have purchased prescription glasses and sunglasses from the Stockbridge store and have recommended friends and colleagues who have been equally pleased and impressed. Now eyeing 😏 up my next purchase as a spare set of 👓 - so will be back in store soon....”

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Posted 3 years ago

Thank you so much for taking the time to leave us such a lovely review Kaye! Thrilled to hear that you have been recommending us to friends and colleagues who have also been very pleased. Enjoy choosing your next pair, the most difficult part is trying to figure out how many is too many 🤓 I will pass this onto the Stockbridge showroom as I am sure they will be delighted to see this.

Posted 3 years ago

“I’m so impressed with the quality of the glasses and how exact the prescription is!”

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Posted 3 years ago

Thank you for taking the time to leave us a review Rachel. Glad to hear that you enjoyed your experience with IOLLA!

Posted 3 years ago

“Fantastic experience from the moment I entered the shop in St. James quarter. Friendly and efficient staff and glasses arrived within the 14 days expected. Will buy another pair soon!”

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Posted 3 years ago

Thank you so much for taking the time to leave is a lovely review. Great to hear that you have had a fantastic experience, I have passed this onto the showroom team as I am sure this will make their day.

Posted 3 years ago

“Friendly. helpful and honest staff in the Finnieston shop. Great choice of glasses in a relaxed, safe environment. Glasses arrived in a very impressive case.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a great review Francis. I will pass this onto the Finnieston shop and I am sure this will make their day.

Posted 3 years ago

“I love the selection and the ease of ordering. Quality product and super reasonable pricing. The new student discount is also a huge winner for me!”

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Posted 3 years ago

Thank you so much Hayley for taking the time to leave us a review. We are so pleased that you have enjoyed your experience with IOLLA!

Posted 3 years ago

“This was my second pair of glasses from Iolla, and as always I am very happy with the service. The glasses arrived earlier than expected and I am very happy with everything. Thanks Iolla!”

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Posted 3 years ago

We so pleased that you had a great IOLLA experience and that you're happy with your glasses. Thanks for the lovely review Gabija!

Posted 3 years ago

“Brilliant service in store and online. Questions were answered prompt, all very helpful. Website is very easy to navigate. Ordered the gift card, arrived on time as stipulated. Great packaging.”

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Posted 3 years ago

Thank you so much for taking the time to write us this wonderful review Jonathan, we really appreciate it!

Posted 3 years ago

“Great customer service!”

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Posted 3 years ago

Thank you so much for your kind words Charles, they mean the world to us!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews