IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy process and excellent customer service in-store (Glasgow Argyle Street Branch). Woiuld recommend.”

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Posted 2 years ago

Hi Rob, thanks for your review! We're happy to hear you've had an excellent customer service experience with our in-store staff 🤓

Posted 2 years ago

“Genuinely the best glasses buying experience I've ever had. I can't imagine using any other place in the future.”

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Posted 2 years ago

Hi Artur, thanks for your review! We're happy to hear you've had such a great experience ordering your IOLLA glasses with us 🤓

Posted 2 years ago

“I was amazed at the cost, quality and customer service. How do you do it? New glasses were always a huge expense, but now I will be treating myself to new glasses and sunglasses every year. Thank you iolla.”

IOLLA 5 star review on 28th September 2022

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Posted 2 years ago

Hi Alison, thanks for your review and photo! Our Stewart frames look fabulous on you 🤓 We're happy to hear you've had a great experience ordering your new glasses with IOLLA!

Posted 2 years ago

“Fantastic service to replace my lost glasses. Quick and easy ordering over the phone. As always, the glasses themselves are good looking, well made, perfect fit and great price”

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Posted 2 years ago

Hi Martin, thanks for your review! We're happy to hear you've had a fantastic experience ordering with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“Really pleased with service, price, design”

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Posted 2 years ago

Hi Celia, thanks for your review! We're happy to hear you've had a great experience ordering your glasses with IOLLA 🤓

Posted 2 years ago

“Went into iolla in Glasgow with specs I had purchased a year or two ago. One pair needed adjustment and done immediately. The second needed repair and it was sent off and returned to me within a week. Excellent service and very good specs. Great value as well. Highly recommend.”

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Posted 2 years ago

Hi Linda, thanks for your review! We're happy to hear you've had a great experience with IOLLA and that we were able to help you with an adjustment and repair for your current glasses 🤓

Posted 2 years ago

“Staff were so friendly and helpful. Process was so quick and easy. Couldn’t believe the amazing price for such lovely glasses. Such a wide variety as well. Won’t go anywhere else for glasses again.”

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Posted 2 years ago

Hi Sarah-Jane, thanks for your review! We're happy to hear you've had a great experience with our IOLLA staff and that you love your new glasses 🤓

Posted 2 years ago

“The best optical shop I have ever visited. Their friendly service and help deserves 10 out of 10, not forgetting their great value frames. Other opticians could learn a lot from them.”

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Posted 2 years ago

Hi Harris, thanks for your review! We're happy to hear you've had a great service experience with IOLLA 🤓

Posted 2 years ago

“What a lovely experience! Sooooo many frames and colours to choose from. Knowledgeable, friendly staff made it a fun visit!”

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Posted 2 years ago

Hi Beth, thanks for your review! We're happy to hear you've had a lovely experience in-store with our IOLLA staff and that you love our range if frames 🤓

Posted 2 years ago

“Amazing selection of frames, expert advice and great value. Great customer services too”

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Posted 2 years ago

Hi Matthew, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and that you love our range of frames 🤓

Posted 2 years ago

“Used Iolla for years now and wouldn't go anywhere else for glasses. The staff instore are always lovely and helpful. They also came back to me really quickly via email when answering queries.”

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Posted 2 years ago

Hi Natalie, thanks for your review! We're happy to hear you always have a great experience with our IOLLA staff 🤓

Posted 2 years ago

“IOLLA were so great. They gave me a clear lens after my Cataract surgery (until I get a new prescription). They didn't charge me anything and even sent my postage to send my glasses. They also returned my glasses case in a separate parcel. So above and beyond and exactly what I needed after a tough time with my eyes. Thank you.”

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Posted 2 years ago

Hi Brian, thanks for your review! We're happy to hear you've had a great experience with IOLLA, always happy to help 🤓

Posted 2 years ago

“Recommended by a friend I was pleasantly surprised to get bifocal prescription for much cheaper than my former optician's frames. Unfortunately rimless lenses were not on offer, but that is a lesser inconvenience.”

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Posted 2 years ago

Hi Patrick, thanks for your review! We're happy to hear you've had a good experience ordering your bifocal glasses with IOLLA 🤓

Posted 2 years ago

“Great service in store and quick delivery of specs.”

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Posted 2 years ago

Hi Peter, thanks for your review! We're happy to hear you've had a great service experience with IOLLA 🤓

Posted 2 years ago

“I'm so happy with IOLLA. I just got my third pair of glasses. Customer service is excellent. Fast, professional. I recommend it to all my friends.”

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Posted 2 years ago

Hi Ela, thanks for your review and recommendation! We're happy to hear you love your IOLLA glasses and our customer service 🤓

Posted 2 years ago

“Love the Glasgow store - fresh and different. I was dealt with very professionally and found it easy to find a frame that suited and get measured for a new prescription really quickly. 2 weeks later my glasses arrived - they look great, fit really well and are super clear - and great value. Would highly recommend Iolla to anyone looking for a different optician experience.”

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Posted 2 years ago

Hi Bruce, thanks for your review and recommendation! We're happy to hear you've had a great experience ordering your glasses with IOLLA and that you love your new glasses 🤓

Posted 2 years ago

“All of the staff at the Iolla Branch in the Edinburgh, St James's Centre, are exceptionally helpful, polite, and efficient! I was impressed by the selection of frames on offer although a little disappointed when I discovered that some rather nice frames only came in one size, that is, the size on display. It would be nice if in the fullness of time that Iolla could offer some styles in more than one size - one size does not fit all when it comes to spectacle frames. I was impressed with the way that my prescription for varifocal lenses was measured up and, even more impressed with how quickly my glasses were made up and delivered to my home. I believe that the price I paid is unrivalled by most other players in the eye-ware market.”

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Posted 2 years ago

Hi Shane, thanks for your review! We're happy to hear you've had a great experience with our St James Quarter IOLLA staff and we will pass on your feedback to our design team 🤓

Posted 2 years ago

“Faultless service, everyone I spoke to in store was super friendly and couldn't do enough to help. Glasses arrived so quickly and are perfect. Amazing value for money!”

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Posted 2 years ago

Hi Morven, thanks for your review! We're happy to hear you've had a great experience with our IOLLA showroom staff and that you love your new glasses 🤓

Posted 2 years ago

“They finally arrived! My shop app said they should have arrived on the 18th they didn’t. It said they were in Chicago. They finally arrived on the 23. Well packed great package engineering you have, best of all they fit my frame! These folding sunglasses work great, I forgot to check if they were polarized or not?”

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Posted 2 years ago

Hi Robert! I'm so sorry that you waited longer than expected for your IOLLA clip-on. I can see that we posted this to the USA the day after your order was placed online. From your Royal Mail tracking information, I can see that your package was held for a few days on arrival with the USPS to pass customs checks. Unfortunately, we don't have any control over this or the time that it takes. For this reason, we'd always advise that you may have to add 3 to 4 weeks to the delivery time for products delivered outside of the UK as detailed on our website here: https://support.iolla.com/hc/en-us/articles/360023132431-How-long-will-it-take-for-my-order-to-be-delivered- We are however, delighted to hear how happy you are with your order now that it's with you safe and sound. Also, all our sun clip-ons are indeed polarized - I hope this helps!

Posted 2 years ago

“Great service. Very helpful and good to see it was dog friendly. Highly recommended.”

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Posted 2 years ago

Hi Sam, thanks for your review! We're happy to hear you've had a great service experience with IOLLA and yes we always love welcoming customers dogs 🤓🐶

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews