IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service. Quick turnaround for glasses”

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Posted 11 months ago

Thank you so much for this great review Jonathan! It really means the world to us

Posted 11 months ago

“Excellent service. Fast and efficient and friendly!”

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Posted 11 months ago

Thank you so much for your kind words Laura! I'll be sure to pass them onto our showroom team, I know they'll be delighted

Posted 11 months ago

“Fantastic value and friendly warm welcome. Team really helpful and knowledgeable”

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Posted 11 months ago

We're delighted you had a great IOLLA experience Jordan. Thanks for this lovely review

Posted 11 months ago

“Love my glasses have 5 pairs all fab stsff great Very professional”

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Posted 11 months ago

Thank you so much for this lovely review Lynda! We really appreciate your kind words

Posted 11 months ago

“Great choice of fashionable frames and very happy with the end result. The additional varifocal option improves clarity of vision and all this at half the price of designer glasses from mainstream competitors!”

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Posted 11 months ago

Hey Marissa, thank you for taking the time to leave us great feedback. We're so happy to hear you are pleased with the final result!

Posted 11 months ago

“Absolutely delighted as usual-wonderful selection of frames which are really different. Great service all round-would definitely recommend”

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Posted 11 months ago

Hey Sally, we're so pleased to hear you had such a great experience with us. We're looking forward to seeing you again soon!

Posted 11 months ago

“I love Iolla. Lovely shop, nice helpful staff, and funky glasses. Theyre good at finding something that suits you without feeling under pressure to buy.”

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Posted 11 months ago

Hey Joan, great to hear you had such a great experience in our showroom with our stylists. We hope to see you again soon!

Posted 11 months ago

“Good designs, quick service, good price”

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Posted 11 months ago

Hey Matthew, thank you for taking the time to leave us this lovely review!

Posted 11 months ago

“This was my second time making a purchase from IOALLA, I love my glasses I bought the first time around. This time was super easy as all my details and prescription were already saved on their system - just had to pick my frames and hand them over. The staff were also absolutely lovely and super helpful, making sure to make a note that I needed my order before a specific date because I was going on holiday. They arrived in plenty time and I absolutely love them!!”

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Posted 11 months ago

Hey Nadia, thank you for taking the time to leave us a review. We're so pleased to hear you've had a great experience shopping with us again and lovely to hear you received your sunglasses in time for your holiday!

Posted 11 months ago

“Affordable and great quality and looks!”

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Posted 11 months ago

Hey Zoe, thanks for a lovely review!

Posted 11 months ago

“The service was good.”

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Posted 11 months ago

Thanks for your 5 star review Elizabeth!

Posted 11 months ago

“I am very happy with my glasses. I went for the cheaper varifocal option and have no problems adjusting quickly to levels of distance. And I was then able to buy two pairs at once. The frames are solid, over a month in and they are still tight. They don’t leave marks on my nose either. I dealt with Pat, the manager in Manchester St Anns square who is a delightful and informed specialist.”

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Posted 11 months ago

Dear Andrea,Thank you so much for your excellent 5-star rating of IOLLA! We are thrilled to hear that you are very happy with your glasses and that you found our varifocal option easy to adjust to. We are delighted to hear that you had a wonderful experience dealing the manager at our Manchester St Anns Square store. If there's anything else we can assist you with in the future, please don't hesitate to reach out!

Posted 11 months ago

“Excellent service from the Iolla team in Finnieston. A special mention for Katy who does an. amazing job of making sure my glasses are adjusted to fit perfectly . 🙌🤩”

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Posted 11 months ago

Thank you so much for your amazing 5-star rating of IOLLA! We're thrilled to hear that you had an excellent experience with our team in Finnieston. 😊 If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing IOLLA!

Posted 11 months ago

“I enjoyed my time in IOLLA. The shop wasn’t too busy and was laid out well. The staff were lovely!”

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Posted 11 months ago

Thank you so much for your fantastic 5-star rating of IOLLA! We are thrilled to hear that you enjoyed your time in our store. We look forward to welcoming you back soon!

Posted 11 months ago

“Very good customer service. Excellent choice of frames and the varifocals were great value and are working well.”

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Posted 11 months ago

We're delighted to hear you had a great IOLLA experience Shelagh! Thanks for this lovely review

Posted 11 months ago

“I just received my third pair of IOLLA lenses. I am still wearing my second pair, sadly the ones just ordered are to replace my Capaldi sunglasses that were stolen. Whether it's in the store or online, the customer service staff just go above and beyond. It's a pleasure. I love the frames, they are high quality and they last. The new tetrahedron boxes are the loveliest blue.”

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Posted 11 months ago

Thank you so much Judith! Your kind words mean the world to us

Posted 11 months ago

“Good experience buying glasses. Nice shop, lots of options, helpful staff, decent price”

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Posted 11 months ago

Thanks for this great review Martin! We appreciate it so much

Posted 11 months ago

“I already have two Iolla glasses with my current prescription (a Fergusson and a Hoy), but wanted something different and decided to order a Munro glasses. It was the first time I’ve made an order online, but have been a happy customer from the Argyle St shop since 2019. The order arrived quickly, but as soon as I put them on I noticed a big difference between the new glasses and my current ones. It was not comfortable and it gave me a headache shortly after. Considering my current two Iolla glasses have the same prescription and are very comfortable, I decided to take my new pair to the shop in Argyle Street to get it checked. The shop assistants were very helpful. But, as they didn’t find anything wrong with it, they sent it to the lab to get it checked there. The lab then compared the specifications of my new glasses to those of the Hoy and Ferguson glasses and found a few very small differences. One of them was that they used a different lens material in my new Munro glasses, which could cause very minor vision changes. The second reason and perhaps more significant was the size of the frame. They explained that distortions increase a little towards the outer edge of the lens and this becomes more pronounced in stronger prescriptions and larger glasses (like Munro compared to Hoy). The Iolla team kindly agreed to reglaze new glasses with a smaller frame and the same lens material I have in my Hoy and Fergusson. This resulted in a comfortable new pair! And my favourite so far! Big thanks to Laura at Iolla and colleagues for listening to my concerns and explaining everything well! I felt heard and supported throughout his process. I keep recommending Iolla to my friends and will come back for my future glasses.”

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Posted 11 months ago

Oh wow, thank you so much for taking the time to write this fantastic review Andrea! It was an absolute pleasure to help you and I'm delighted that you love your new glasses. Please don't hesitate to get back in touch if we can ever do anything to help in the future. We'd never see any customer stuck with a pair of glasses that weren't right for them - Laura 🧡

Posted 11 months ago

“Very friendly and helpful staff. Extremely informative regarding frames and lenses. Great experience with Iolla.”

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Posted 11 months ago

We're delighted to hear you had a great IOLLA experience Kathleen! Thanks for this lovely review

Posted 11 months ago

“First class service and the sunglasses I got are excellent.”

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Posted 11 months ago

We're so pleased to hear that you love your new sunglasses Marc! Thanks for this fantastic review

Posted 11 months ago

We're so pleased you're happy with your sunglasses Marc! Thank you so much for your kind words

Posted 11 months ago

IOLLA is rated 4.9 based on 5,074 reviews