IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good service . Only thing I’d like them to add is reactalight lenses so your lense darkens into sunglasses to their choices . Other than that very happy with quality of product”

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Posted 2 years ago

Thanks for taking the time to provide us with some feedback Gurdip. I'm so sorry we weren't able to provide the lenses you were after. Here at IOLLA, we keep our product line streamlined to help us offer the best prices we possibly can to all our lovely customers. I will however pass your suggestion onto the relevant teams

Posted 2 years ago

“I’m so pleased with my glasses, this is the first time I have ordered from IOLLA and I will definitely be using them again. There were delivery issues that were I fault of IOLLA and they were absolutely brilliant and keeping touch and making sure I finally received my order. Best customer service ever!”

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Posted 2 years ago

Thank you so much for taking the time to write us this fantastic review Kirsten! We'd be delighted to make you a lovely new pair of specs any time

Posted 2 years ago

“Excellent quality and fantastic styles good service”

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Posted 2 years ago

Thank you so much Arthur! We really appreciate your kind words

Posted 2 years ago

“The staff were really helpful, never felt pushy, and very honest and thoughtful with their advice.”

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Posted 2 years ago

Thank you so much for this lovely review Craig! I'll be sure to pass on your kind words to our showroom team, they'll be delighted

Posted 2 years ago

“Excellent service pleasant staff, received glasses earlier than expected, would like more range and clip on sun glasses, very happily customer will shop with you again”

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Posted 2 years ago

We're delighted to hear that you had a great IOLLA experience Mark! I'll be sure to pass your request onto our design team

Posted 2 years ago

“Beautiful glasses and speedy delivery”

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Posted 2 years ago

Thanks so much for the lovely review Claire!

Posted 2 years ago

“I absolutely love my glasses! I purchased two pairs of prescription glasses (one normal and one sunglasses). The staff in the Glasgow store were very helpful and friendly. The email correspondence to send my prescription was simple and prompt. I would highly recommend IOLLA! I am a very happy customer 🥰 Thank you!”

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Posted 2 years ago

Thank you for taking the time to write us this lovely review Sarah! It really means the world to us

Posted 2 years ago

“Very pleased with customer service received my glasses between the time scale I was given Certainly be going back in the future”

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Posted 2 years ago

Thank you Jane! We're delighted you had a great IOLLA experience

Posted 2 years ago

“The assistants were very helpful & friendly. Good choice of frames at excellent prices. Would definitely use Iolla again in the future when I am in Glasgow I live 360 miles away.”

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Posted 2 years ago

Thank you so much for your lovely review Veronica! I'll be sure to pass your kind words onto our showroom team. We'd be delighted to have you visit our showroom again any time

Posted 2 years ago

“I love my new glasses from Iolla. The whole experience has been first class, the staff are so friendly, helpful and professional and my new classes are great quality, this will be the first of many pairs for me. Thanks, team Iolla.”

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Posted 2 years ago

We're delighted that you had a great IOLLA experience Deborah! Thank you so much for this lovely review

Posted 2 years ago

“Customer service is top notch - super friendly & helpful. I'm on my 2nd pair of Iolla glasses & absolutely no complaints from me. Would recommend & buy again.”

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Posted 2 years ago

Thanks so much for the lovely review Rebecca! We look forward to seeing you again soon

Posted 2 years ago

“This is my third set of varifocal lenses and my second set of frames from Iolla. They make good products at an attractive price. The service is excellent. I recommend them and will use them again.”

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Posted 2 years ago

Thank you so much for your kind words Graham! They really mean the world to us

Posted 2 years ago

“Great experience & great customer service”

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Posted 2 years ago

Thank you so much for this lovely review Caroline! We really appreciate it

Posted 2 years ago

“Getting new glasses from IOLLA was such an easy and enjoyable transaction. The selection and styles of frames were great but not overwhelming. The final product I received fits perfect and only took 6 days to arrive.”

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Posted 2 years ago

We're delighted to hear you had a great IOLLA experience Michael! Thanks for the lovely review

Posted 2 years ago

“All staff very helpful! 5 star Al round!”

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Posted 2 years ago

It is great to hear that you enjoyed your experience with IOLLA! Thank you for leaving us this lovely review.

Posted 2 years ago

“Helpful staff, great service and very competitive pricing.”

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Posted 2 years ago

Thank you for taking the time to write us a lovely review Brian!

Posted 2 years ago

“They fixed my broken glasses and returned them for free”

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Posted 2 years ago

Hi Jodie, thank you for leaving us a review! It is great to hear that we were able to fix your broken glasses.

Posted 2 years ago

“Nice selection of eyewear and competitively priced. Staff were attentive without being pushy. Definitely will be back for another pair.”

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Posted 2 years ago

Hi David, thank you for taking the time to write us this review. We look forward to seeing you again next time.

Posted 2 years ago

“Great friendly and informative staff”

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Posted 2 years ago

Thank you for the lovely review John!

Posted 2 years ago

“Fabulous service and staff. I love my new glasses ! As a lifelong glasses wearer these are my absolute best so far. Thank you”

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Posted 2 years ago

Thank you for the great review Maxwell! We are thrilled to hear that you are so happy with your experience and your glasses 🤓

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews