IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted with my new lenses & great customer service regarding change of frame”

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Posted 5 months ago

Hey Michael, thanks for taking the time to leave us this great feedback! We hope you continue to love your new glasses.

Posted 5 months ago

“Excellent service from very friendly and helpful staff ! I'm delighted with my new Specs as per usual !! [Been a Customer for many years now] Thank you”

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Posted 5 months ago

Hey Margaret, thanks for taking the time to leave us this great review. We're so glad you had such a lovely experience with us here at IOLLA. We hope you continue to love your new glasses.

Posted 5 months ago

“Really does seem to 'do what it says on the tin' / great quality; great price; my lens is varifocal so easy to bugger up but very happy! And nice frames...”

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Posted 5 months ago

Hey Garry, thanks for taking the time to leave us this great feedback. We're so glad you are loving what we do here at IOLLA and hope to see you back again soon.

Posted 5 months ago

“This is the 2nd pair I have got from Iolla, they are just as good. they were supposed to be my spare glasses but are now my primary pair. The whole selection process and customer service was great. Only trouble I had was narrowing down my choice.”

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Posted 5 months ago

Hey James, thanks for taking the time to leave this great feedback. We're so glad you are loving your new IOLLA frames. We hope to see you back again soon for frame number three!

Posted 5 months ago

“Friendly staff, great customer service, and a lovely final product!”

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Posted 5 months ago

Hey Kamini, thanks for leaving us this great review. We hope to see you back again soon!

Posted 5 months ago

“Staff very friendly , helpful and knowledgable on the subject. Had a great experience in store and very pleased with my glasses . Will definatly be back .”

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Posted 5 months ago

Hey Janice, thanks for taking the time to leave us this lovely feedback. We're so glad you are loving what we are doing here at IOLLA and hope to see you again in the future!

Posted 5 months ago

“Great friendly service love my new gkasses really impressed with the glasses case”

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Posted 5 months ago

Hey Elizabeth, thanks for taking the time to leave us this great review! We hope to see you again soon.

Posted 5 months ago

“Great staff in store, so knowledgable and not pressurising to buy glasses. Glasses the cheapest I’ve found as I need them thinned a lot which always adds on £200+ to the glasses elsewhere.”

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Posted 5 months ago

Hey Olivia, thanks for taking the time to leave us this great review! We're so glad you had such a great experience with us here at IOLLA and we hope to see you again in the future.

Posted 5 months ago

“Very friendly and helpful staff. Special mention for Isobel at the Edinburgh branch. Love the glasses. No fuss, no pressure to buy either which I like.”

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Posted 5 months ago

Hey, thanks for taking the time to leave us this great review! We're so glad you are loving what we are doing here at IOLLA and look forward to seeing you again soon.

Posted 5 months ago

“Staff were really lovely, glasses were ready earlier than expected and they are perfect.”

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Posted 5 months ago

Hey Denise, thanks for leaving a great review! We're so glad you are loving your new glasses and we hope to see you again soon.

Posted 5 months ago

“Every time I have been into an IOLLA it has potentially been one of the best customer service experiences I’ve ever had. I’ve done my share of customer facing roles and know how it can be yet every person I have interacted with has always gone above and beyond the call of duty in terms of kindness and being helpful. I tell everyone I ever meet how proud of my glasses I am and even if they don’t have glasses I tell them to just pop down to one of the stores just for a nice experience”

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Posted 5 months ago

Hey Harry, thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that you've had such a great experience with us here at IOLLA and are loving how we do things! Hopefully we'll see you again soon ☺️

Posted 5 months ago

“Fantastic service from start to finish”

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Posted 5 months ago

Hey Ella, thank you for your lovely review!

Posted 5 months ago

“Such a lovely showroom with so many different colours and styles to choose from. This is my second pair and I wouldn’t go anywhere else!”

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Posted 5 months ago

Hey Steph, thank you for taking the time to leave us a review! Looking fab in your Hoy glasses✨ We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 5 months ago

“Perfect spectacles purchased at a great price”

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Posted 5 months ago

Hey Justin, thank you for your review!

Posted 5 months ago

“Excellent service from very attentive and friendly staff , excellent product by far the best glasses I’ve had”

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Posted 5 months ago

Hey Stuart, thank you for your wonderful review! We're so glad to hear that you're loving how we do things here at IOLLA.

Posted 5 months ago

“I love my glasses, the price and the service. Ta!”

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Posted 5 months ago

Hey Clara, thank you for your review! We're so glad to hear that you've had a great experience with us.

Posted 5 months ago

“Excellent service. Staff welcoming & ready to assist.”

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Posted 5 months ago

Hey Carrie, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 5 months ago

“The Manchester shop had some of the friendliest and most helpful staff I've ever met! As someone who's historically struggled to find glasses styles I felt suited me, they were really helpful in listening and working with me to find the ones that made me feel the most confident. The glasses are absolutely gorgeous and a steal of a price! I couldn't recommend them enough!!”

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Posted 5 months ago

Hey Emma, thank you so much for taking the time to leave us a review! We're delighted to hear that you're loving your new glasses and you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 5 months ago

“I visited your Glasgow westend store. I had a problem with my glasses. This was take care by Katie who deserves recognition. She was very professional, very educated on iolla service, kind, chatty and her customer service was outstanding. I would not hesitate to go back and recommend your products. After the care I was given by Katie. Please acknowledge her expertise and outstanding service”

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Posted 5 months ago

Hey Karen, thank you so much for taking the time to leave us such a lovely review. We're so glad to hear that you've had a fantastic experience with us, and our team will be delighted with your feedback!

Posted 5 months ago

“I’m happy of my two differents sunglasses.”

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Posted 5 months ago

Hey Jacqueline, thank you for taking the time to leave us a review! We're delighted to hear that you're loving your new IOLLAs!

Posted 5 months ago

IOLLA is rated 4.9 based on 5,074 reviews