IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iolla has become my favourite place for glasses! Firstly, their Bell frames are amazing and I’ve gotten several compliments on them (might even get another colour) Secondly, I had an accident that broke my glasses arm but Iolla fixes them for free! I love Iolla and recommend them to all my friends!! And the sunglasses clip ins are revolutionary!”

IOLLA 5 star review on 5th November 2021

Helpful Report

Posted 3 years ago

You look amazing in those Bell frames Romy! Thanks for taking the time to write this wonderful review. We'd be honored to make you some new glasses

Posted 3 years ago

“Very happy with the entire experience from a warm friendly welcome into the shop, to the perfect glasses arriving at home. No drama, no delays, no complaints. Thank you!”

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Posted 3 years ago

We're delighted that you had such a a great IOLLA experience Daniel! Thank you so much for taking the time to write this lovely review

Posted 3 years ago

“Very good range of frames and helpful staff made this a good experience with a sensible price”

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Posted 3 years ago

We're delighted that you had such a a great IOLLA experience Claire! Thank you so much for taking the time to write this lovely review

Posted 3 years ago

“Great choice of frame styles and colours.Efficient service.Friendly and helpful staff. Overall,good value for money.”

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Posted 3 years ago

Thanks for taking the time to write this lovely review Linda! We really appreciate it!

Posted 3 years ago

“Great choice of frames at a really good price. Friendly, knowledgeable staff.”

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Posted 3 years ago

Thank you so much Nicholas! We're delighted that your happy with your glasses

Posted 3 years ago

“I got a pair of varifocals and a pair of ‘computer’ specs and I love them both - really great designs and a great price. Great service and would highly recommend!!”

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Posted 3 years ago

We're delighted that you had such a a great IOLLA experience Charlie! Thank you so much for taking the time to write this lovely review

Posted 3 years ago

“Staff are always super helpful and I love my new Napier glasses!”

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Posted 3 years ago

We're delighted to hear that you love your glasses Bethan! Thank you so much for your lovely review

Posted 3 years ago

“Great service and super speedy delivery!”

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Posted 3 years ago

We're delighted that you had such a a great IOLLA experience Rita! Thank you so much for taking the time to write this lovely review

Posted 3 years ago

“Surprisingly good!”

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Posted 3 years ago

Thanks for taking the time to write us this lovely review Fiona! Maybe next time we can exceed your expectations and bag that 5th star

Posted 3 years ago

“Very pleased with my Ferrier Specs and good service throughout. Have just ordered another pair.”

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Posted 3 years ago

We're delighted to hear that you love your new glasses Gloria! Thanks for the wonderful review

Posted 3 years ago

“Excellent customer service, staff in west George street store were fantastic, delighted with glasses.”

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Posted 3 years ago

Thank you so much Graham! I'll be sure to pass on your kind words to the team at our West George Street showroom, they'll be delighted!

Posted 3 years ago

“Awesome service, loved I could upload my prescription and then delivered it was a great experience!”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience. Thanks Amy!

Posted 3 years ago

“I really am a fan of IOLLA. Great frame designs in lovely colours, amazingly well priced, the process is so simple and the staff are friendly and helpful. I feel spoiled for choice, so much so that I now have a growing collection!”

IOLLA 5 star review on 4th November 2021

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Posted 3 years ago

You look fabulous in your new Bell's Alex! Thanks for the great review

Posted 3 years ago

“The family have been using IOLLA since the shop opened, in the west end. We always like the variety, colour range and style of glasses on offer, at reasonable prices. We have used them both on prescription sunglasses and glasses, both pre- & post-COVID. Service was very efficient & friendly, very hands off and none pressured sales. Fitting was very good, staff happy to re-fit, adjust and tighten up glasses. Home delivery was very good, well packaged and like the new cases.”

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Posted 3 years ago

Wow, what a lovely review! Thanks so much Paul. We're delighted that you had a great IOLLA experience

Posted 3 years ago

“Iolla are a brilliant service with some fantastic staff. I’m so used to paying well over £150 per pair of glasses that they’re a true blessing! Welcoming stores, a brilliant variety and excellent service.”

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Posted 3 years ago

Thank you so much Charlotte! Your kind words mean the world to us

Posted 3 years ago

“Fab service, great selection, amazing price! Will definitely be back”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience. Thanks Meghan!

Posted 3 years ago

“Always enjoy visiting Iolla Finnieston and as someone relatively new to glasses really appreciate how helpful the staff have been with me. Now on to my second pair of Iolla glasses and expect to be wearing many more in the years to come.”

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Posted 3 years ago

Thanks for taking the time to write this lovely review Graeme, we really appreciate it! I'll be sure to pass on your kind words to the team at Finnieston, they'll be delighted

Posted 3 years ago

“While initially sceptical about ordering glasses online, having never tried them on I am a convert. These are amazing frames and the fit, feel and look are amazing. Will definitely be coming back! Thanks iolla!”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience Aileen! Thanks for the lovely review

Posted 3 years ago

“Exceptional service all round.”

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Posted 3 years ago

Thanks for taking the time to write this lovely review David! We really appreciate it!

Posted 3 years ago

“I've just received my 2nd pair of reading glasses from Iolla. I think this company is great. They have a limited range of stylish frames to choose from which I really like. The staff are very efficient and friendly. My new glasses were posted to me within days. I need several pairs of reading glasses otherwise I would waste so much time looking for them. I used to buy numerous off the shelf pairs which would just break and add to the plastic waste issues. Iolla offer good quality prescription glasses at a reasonable price with no need to buy new ones every few months.”

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Posted 3 years ago

Thank you so much for taking the time to write this wonderful review Sarah, we really appreciate it!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews