IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good experience. Loved the selection of frames and the colourway options available in each too. My fitting was great and the turnaround was as quoted.”

Helpful Report

Posted 1 year ago

Thank you for your review! We hope we can get that fifth star next time!

Posted 1 year ago

“I was disappointed at the lack of input and support when I collected my glasses.”

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Posted 1 year ago

Hi Fay, I'm so sorry to hear you were disappointed with the collection experience. If you'd like to discuss this further or book in for an adjustment to your frame, please contact us at help@iolla.com

Posted 1 year ago

“Great glasses, super cute. The colour is quite subtle and looks more blue than green irl than in the description.”

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Posted 1 year ago

Thank you for your review! Looking great in your Wallaces!

Posted 1 year ago

“Very helpful staff, easy and painless. Lovely specs, excellent value. I have already recommended it to some friends.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“New pair of varifocal sunglasses bought. Process was easy and efficient and good selection of frames to choose from.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“I loved buying my new glasses from IOLLA. The help and advice given by the sales assistant was great and no hard sell (Edinburgh store).My glasses are stylist, fun and very reasonably priced. So good infact I bought two pairs. Will definitely be going back”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Bought my glasses from the Glasgow store. Staff were very friendly and helpful. Store was clean and tidy. Glasses took 2 weeks to arrive which was great.”

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Posted 1 year ago

Looking great Millie! Rocking the Murray's! Thank you for your review and glad you had a great experience with IOLLA.

Posted 1 year ago

“Great glasses, fantastic quality. Lots of compliments.”

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Posted 1 year ago

Great to hear Andrea! Glad to know you're loving your new glasses.

Posted 1 year ago

“I really love my Glasses. So quick and easy to do”

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Posted 1 year ago

Thank you for your review, so happy to hear that you had a great experience with IOLLA!

Posted 1 year ago

“Did a refresh order of some old Bruce frames and as always Iolla don’t disappoint. Great service, friendly and clear explainations. Speedy service and perfectly restored specs all at a fraction of the price new ones would have cost me. Would highly recommend!”

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Posted 1 year ago

Thank you for your review Abby! We're so happy to hear that you were thrilled with your refresh order

Posted 1 year ago

“Lovely people, lovely specs. A few more colours, please?”

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Posted 1 year ago

Hi Cecilia, thank you for your review! We will absolutely take on that feedback, keep your eyes peeled!

Posted 1 year ago

“Popped in to Edinburgh store to order a pair of glasses - great experience from start to finish. Lovely staff helped me when choosing the frames, and, again, when I went to collect them. Good communication from the company re product delivery. Very happy.”

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Posted 1 year ago

Thank you so much Muriel for your lovely review! We'll be sure to let the team in Edinburgh know how much you enjoyed your experience with IOLLA.

Posted 1 year ago

“Staff are excellent, very friendly, enthusiastic and efficient.”

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Posted 1 year ago

Thanks for your review Amanda! So glad to hear you had such a lovely experience at IOLLA!

Posted 1 year ago

“Great service, great products, great price.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Laura! Thanks for this lovely review

Posted 1 year ago

“Absolutely love all my glasses 🤓”

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Posted 1 year ago

We're delighted to hear you love your new specs Kirsty! Thanks for this lovely review

Posted 1 year ago

“Friendly staff who are extremely helpful. Glasses chosen, ordered and came in when they said they would.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Linda! Thanks for this lovely review

Posted 1 year ago

“Fantastic service, friendly staff, great designs & dog friendly too 👍”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Christine! Thanks for this lovely review

Posted 1 year ago

“I am really pleased with my glasses. I had a good experience. Staff were very helpful. Great value for money .I will definitely be back.”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Angela! Thanks for this lovely review

Posted 1 year ago

“As usual high quality product, exceptional website interface, and helpful customer communication and service”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Kristopher! Thanks for this lovely review

Posted 1 year ago

“Great help from staff in shop and glasses are great also helped replace screw in older pair as well”

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Posted 1 year ago

We're delighted to hear you had a great IOLLA experience Ross! Thanks for this lovely review

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews