IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of frames and friendly attentive staff happy to help!”

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Posted 3 years ago

Thanks for your review Lauren! We're so glad to hear you had a great experience in-store!

Posted 3 years ago

“Even during COVID restrictions, a very pleasurable experience.”

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Posted 3 years ago

Thanks for your review Frank! We're so glad to hear you had a great experience in-store!

Posted 3 years ago

“Stsff very helpful. Plenty of frames to choose from.”

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Posted 3 years ago

Thanks for your review Maria! We hope you love your new glasses!

Posted 3 years ago

“Excellent service with friendly staff”

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Posted 3 years ago

Thanks for the fantastic review James! It really means the world to us

Posted 3 years ago

“The best experience I have had with a eyewear company”

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Posted 3 years ago

Thanks for taking the time to write such a lovely review Nathaneal! We're so pleased you had a great IOLLA Experience

Posted 3 years ago

“Excellent service, super helpful and friendly , great range of glasses and awesome price range”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience Martine! Thanks for the lovely review

Posted 3 years ago

“Good quality specs and at much more realistic prices than main opticians. Very pleasant staff. The only thing I would ask is to add tinted lenses to your range.”

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Posted 3 years ago

Thanks for taking the time to write us a lovely review Una! We really appreciate your feedback. We do have a range of prescription sunglasses available to view on our website here: https://iolla.com/collections/prescription-sunwear. If you'd like to request any other specific tints then please feel free to get in touch and I'd be happy to pass your request onto our design team 😎

Posted 3 years ago

“Excellent service. I have sunglasses that needed a small repair - my glasses were sent away, repaired and returned (with a nice new case!) in a few days and all for free. I recently also ordered new prescription glasses online and again, service was excellent. Communication via email was fast and friendly; glasses perfect on arrival. Thank you iolla!”

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Posted 3 years ago

Thank you so much Karen! We are absolutely delighted that you had such a positive experience with IOLLA

Posted 3 years ago

“I absolutely ADORE my new MacDonald frames!! Everyone has commented on how unique they are, and how much they suit me. To have such an individual pair of glasses as such an affordable price (including lens thinning!) is really progressive, and I can't thank Iolla enough for all they do!”

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Posted 3 years ago

What a brilliant photo! Everyone is absolutely right, those MacDonald frames suit you so much Lucy! Thanks for taking the time to write such a lovely review, we really appreciate it!

Posted 3 years ago

“Something different that is good quality and affordable.”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience Graham! Thanks for the lovely review

Posted 3 years ago

“Easy to order online, clear instructions and quick service! I love my new glasses so much!!!”

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Posted 3 years ago

Those Lennox frames suit you so much Arja! Thanks for your fantastic review

Posted 3 years ago

“Another fantastic experience at Iolla. This time I took my mum and she ended up buying two pairs of glasses which she is really happy with. Service was incredibly friendly, getting glasses out to me was super fast and efficient. Highly recommended.”

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Posted 3 years ago

We are absolutely delighted that you and your mum love your glasses! Thanks Neil

Posted 3 years ago

“Very pleasant and helpful”

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Posted 3 years ago

Thanks for the wonderful review Peter! It really means a lot

Posted 3 years ago

“IOLLA customer service is always 100% Not for the first time I broke my glasses; quickly emailed my prescription over and my glasses arrived in the post a few days later.”

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Posted 3 years ago

Thanks for taking the time to write such a lovely review Marissa! We're so pleased you had a great IOLLA Experience

Posted 3 years ago

“I found staff and organisation of shop good. Selection of glasses was amazing, felt I was in shop for ages. Staff helpful. Really pleased with my new multi focal glasses, tho still getting used to them x”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience Karen! Thanks for the lovely review. If you have any questions or issues with your new varifocals, please don't hesitate to get in touch

Posted 3 years ago

“Good choice of frames and very helpful service. Specs arrived by post as promised and I am very happy with them. Also, very reasonable price of £75.”

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Posted 3 years ago

Thanks for the fantastic review Bruce! It really means the world to us

Posted 3 years ago

“I visited the shop in Edinburgh and all the assistance has been amazing! Kennedy has been fab! Patient and very informative! She took her time not only to advise but also to talk me through various options! I would recommend to anybody who is looking for new glasses!”

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Posted 3 years ago

Wow, what a fantastic review! Thank you so much for taking the time to write it Marzena. I'll be sure to pass your kind words onto Kennedy, she'll be delighted!

Posted 3 years ago

“Fantastic customer service,quick response to queries and very helpful. Sunglasses arrived promptly in excellent packaging. Will definately buy my glasses here in future.”

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Posted 3 years ago

We're delighted you had such a great IOLLA experience Mo! Thanks for the lovely review

Posted 3 years ago

“Charming as always!”

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Posted 3 years ago

Why thank you Francesca! We really appreciate your lovely review

Posted 3 years ago

“Great service, stylish frames and great accessories including a foldable case as standard.”

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Posted 3 years ago

We're so happy to hear that you had a great IOLLA experience! Thanks Lauren

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews