IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic experience choosing and discussing the best frames for me with amazing support kindness and fun from knowledgeable and talented staff. I got so excited I bought two pairs. Even more thrilled with my prescription as I have varifocals I’ve had problems in the past but right first time with Iolla ! My next adventure will be a trip to the Finnieston store for prescription sunglasses!”

Helpful Report

Posted 6 months ago

Hey Joanne, thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that you've had such a great experience with us here at IOLLA, and we're looking forward to seeing you again soon!

Posted 6 months ago

“Very happy with my new frames and the great service. I’m planning to return to get an extra pair of reading glasses.”

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Posted 6 months ago

Hey Richard, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA. We're looking forward to seeing you again soon!

Posted 6 months ago

“What a great place to get my prescription sunglasses from. Definitely worth recommending 😊”

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Posted 6 months ago

Hey Ewa, looking amazing in your Forbes sunnies! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 6 months ago

“The staff in the Edinburgh StJames' store were all very professional, friendly and thoughtful in the way the helped.”

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Posted 6 months ago

Hey Joanne, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 6 months ago

“The only place I buy glasses, even moving from the UK. Great service and great glasses.”

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Posted 6 months ago

Hey William, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA.

Posted 6 months ago

“Lovely support, swift delivery, clear instructions and information. Glasses still going strong 5-6 years later, will keep sending my glasses over from Sweden for renewal as long as I possibly can!”

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Posted 6 months ago

Hey Lisa, thank you so much for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA. We're looking forward to hearing from you again soon!

Posted 6 months ago

“Bought my first prescription sunglasses and a wee bit disappointed, not with the shop staff or the service that is always excellent, however the lenses are green(my choice) but are really dark and difficult to see out when not a full sunny day.”

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Posted 6 months ago

Hi Martin, I'm sorry to hear that you're not totally happy with your new IOLLA sunglasses. A member of our Customer Support team will be in touch with you soon.

Posted 6 months ago

“Absolutely fantastic service from IOLLA. Very pleased with my first ever pair of glasses 🤓 would highly recommend.”

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Posted 6 months ago

Hey Alison, thank you so much for taking the time to leave us a review! We're so glad to hear that you've had such a great experience with us here at IOLLA.

Posted 6 months ago

“Would certainly recommend, excellent service with good quality glasses. Bought in store, Edinburgh.”

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Posted 6 months ago

Hey Sylvie, thank you for taking the time to leave us such a lovely review!

Posted 6 months ago

“I had a great experience in the Edinburgh stoe. The staff were very knowledgable and the range of glasses were great. I recived my glasses within 9 days of my fitting.”

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Posted 6 months ago

Hey Thomas, thank you for your lovely review! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 6 months ago

“I was really welcomed at the St James store. Everyone was lovely and kind. I love my new glasses. High quality and fast delivery. I recommend it for everyone.”

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Posted 6 months ago

Hey Caroline, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 6 months ago

“Staff and shop are lovely. I don’t go anywhere else for my glasses now. Even more so as I’ve now got everything I need in one pair!! Funky frame, vari focal and sunnies! Loads of compliments too and recommend Iolla to everyone I meet!!”

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Posted 6 months ago

Hey Lesley, you're looking fab in your Ferguson frames! We're so glad to hear that you've had a great experience with us here at IOLLA. Hopefully we'll see you again soon!

Posted 6 months ago

“I am delighted with my new glasses. They look great and Meg at the Manchester store was incredibly helpful and professional.”

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Posted 6 months ago

Hey Ann, thank you for taking the time to leave us a review! We're so glad to hear that you're loving your new glasses. Hopefully we'll see you again soon!

Posted 6 months ago

“All my family have been wearing Iolla glasses for years now but I couldn’t because I needed lens which react to light as I am sensitive to glare. I’m delighted that now Iolla does have the lens I need and I’m very pleased with the result!”

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Posted 6 months ago

Hey Louise, thank you for leaving us such a wonderful review, we're so glad to finally have you with us at IOLLA! We're absolutely delighted to hear that our new light responsive lenses worked out so well for you and cannot wait to see you again for your next pair! 💕

Posted 6 months ago

“Excellent experience, friendly ,helpful staff. Love my glasses and price wise there's no contest”

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Posted 6 months ago

Hey Alison, thank you for taking the time to leave us this great review! We're delighted to hear you're loving your first IOLLAs and cannot wait to welcome you back for more! 😃

Posted 6 months ago

“Great service and attention. I’m happy with my specs.”

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Posted 6 months ago

Thank you for taking the time to leave us a five star review, Jose! We're so glad you're loving your first ever IOLLAs and can't wait to welcome you back for more in the future!

Posted 6 months ago

“Great selection of frames. Quick, easy and efficient service. Friendly, approachable and helpful staff. Lovely store and ambiance.”

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Posted 6 months ago

Hey Niall, thank you so much for leaving us a five star review! We also highly appreciate your kind words and hope to welcome you back again soon for your next pair! 😃

Posted 6 months ago

“Absolutely love IOLLA. Great grams with a really fast and efficient service at such a reasonable price. Staff are so helpful.”

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Posted 6 months ago

We love you too Janet! Thank you so much for leaving us such a great review! 💕

Posted 6 months ago

“Friendly staff, quick service, great price”

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Posted 6 months ago

Thank you so much for taking the time to leave us a five star review, Clare!

Posted 6 months ago

“Speedy and personal personal customer service. Staff are extremely helpful.”

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Posted 6 months ago

Thank you so much for leaving us a five star review, Rory! We'll let the Edinburgh team know how much you appreciated the service! 😃

Posted 6 months ago

IOLLA is rated 4.9 based on 5,074 reviews