IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great styles - not seen anything comparable at the price elsewhere. Excellent service, with prompt delivery. Now bought three pairs, including sunglasses. I’m often asked where I got them from. My only quibble is that they don’t have a branch in London!”

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Posted 5 months ago

We're so pleased to hear that you love your glasses Jeanette! I'm afraid we have no current plans for a London showroom but, who knows, maybe one day!

Posted 5 months ago

“when Jane presented me my new glasses on a little board, I felt like a knight being handed a majestic sword. I lay my new optics over my eyes and all the court (the rest of the staff) cheered and clapped! In all seriousness, iolla offer a great range of specs, at a great price. I went into the west George street showroom to try some on and buy, and all the staff were so lovely each time I went in. Would highly recommend xoxo.”

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Posted 5 months ago

Your review has made our day Jamie! We are over the moon that you love your new specs. I'll be sure to pass your kind words onto the team at West George Street, I know they'll be delighted

Posted 5 months ago

“I had an outstanding experience with this Scottish eyewear company! From the moment I walked in, the service was second to none. The staff were incredibly friendly and knowledgeable, providing exceptional service and a genuine, honest opinion on what frames suited my face best. A special shout-out to Jo, who served me with such fun and flair, making the entire process enjoyable. I couldn't be happier with my new glasses—highly recommend making this one of your first stops while visiting Glasgow!”

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Posted 5 months ago

You look fantastic in your Shaw frames Donna! Thank you so much for this fantastic review. I'll be sure to pass your kind words onto Jo, I know she'll b e delighted

Posted 5 months ago

“My friend and I, visiting from the U.S., stopped by the Iola Eyewear store in Glasgow (West End), and we had an amazing experience! From the moment we walked in, the staff were incredibly friendly and welcoming, making it easy for us to browse and pick out glasses. They were super helpful in guiding us through the selection process, and we ended up each buying three pairs because we loved the brand so much. The quality and style of the glasses were top-notch, and the process of getting them filled was quick and hassle-free. We couldn't be happier with our new glasses and the wonderful experience we had at Iola Eyewear!”

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Posted 5 months ago

This is so wonderful to hear Michelle! Wow, what a fantastic review. Thank you so much for your very kind words, they really do mean the world to us

Posted 5 months ago

“Fabulous and unusual glasses and a perfect prescription, thank you”

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Posted 5 months ago

We're delighted to hear you had a great IOLLA experience Annie! Thank you so much for your kind words

Posted 5 months ago

“The only place to go for new glasses!”

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Posted 5 months ago

Thank you so much Lesley!

Posted 5 months ago

“Staff at WGS branch in Glasgow very helpful pleasant and efficient!”

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Posted 6 months ago

This is really lovely to hear Paul! We're delighted you had a great IOLLA experience

Posted 5 months ago

“Excellent styles and great prices”

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Posted 6 months ago

Thanks for this fantastic review Richard!

Posted 5 months ago

“I went into the Edinburgh shop to buy my first ever pair of glasses. The staff were very friendly - Jodie helped me to pick out a pair that suited me.”

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Posted 6 months ago

Welcome to the club Ellen 🤓 Thanks for this lovely review. I'll be sure to pass your kind words onto Jodie, I know she'll be delighted!

Posted 5 months ago

“For years I have paid hundreds of pounds extra to have my lenses thinned… so with other companies what seem to be well priced glasses turn out to be really expense. IOLLA include this cost, so the price you see is the price you pay, because of this I am a happy returning customer!”

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Posted 6 months ago

We're delighted to hear you had a great IOLLA experience Richard! Thanks for this fantastic review

Posted 5 months ago

“Absolutely perfect”

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Posted 6 months ago

This is fantastic to hear! Thank you David

Posted 5 months ago

“Excellent service. Great product. Highly Recommended!”

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Posted 6 months ago

Thank you so much Richard! Your kind words mean the world to us

Posted 5 months ago

“💯 per cent customer satisfaction .Ty”

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Posted 6 months ago

This is wonderful to hear Ellen! Thanks for taking the time to write us this lovely review

Posted 5 months ago

“The ordering process was so easy and my glasses arrived really quickly. The simple pricing made it easy to pick my new glasses (though with so many lovely designs, picking just one was difficult). I will definitely use Iolla again.”

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Posted 6 months ago

Hey Lesley, thanks for taking the time to leave such a lovely review! We're so glad you are loving what we are doing here at IOLLA. We hope you continue to enjoy your new glasses and we look forward to seeing you again soon!

Posted 6 months ago

“Amazing service and the resulting prescription sunnies are perfect. Can’t fault the whole experience at all”

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Posted 6 months ago

Hey Jane, thanks for taking the time to leave us this lovely feedback! We're so pleased to hear you've had such a great experience with us here at IOLLA. We hope to see you again in the future!

Posted 6 months ago

“Very happy with the staff and service in the Finnieston store.”

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Posted 6 months ago

Hey Nigel, thank you for taking the time to leave us this great feedback! We're so pleased to hear you've had such an enjoyable time in our showroom and we look forward to seeing you again in the future.

Posted 6 months ago

“I love the fact that the lenses are light and the choice is amazing. Had two pairs prescription and tempted into new sun glasses.”

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Posted 6 months ago

Hey Kay, thanks for taking the time to leave us this great review! It's great to hear you are loving your new IOLLA frames. We hope to see you soon for those sunglasses!

Posted 6 months ago

“Very happy with my new glasses. Just did a virtual try-on (a first!), and ordered online so whole process was very easy.”

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Posted 6 months ago

Hey Catherine, thanks for taking the time to leave us this lovely review! We're so glad you are loving what we are doing here at IOLLA along with loving your new frames. We hope to see you again soon!

Posted 6 months ago

“My frames and prescription were perfect and amazing value. Was also pretty quick to arrive. Great response from customer service.”

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Posted 6 months ago

Hey Heather, thanks for taking the time to leave us this feedback! It's great to hear you are loving your new IOLLA frames. We hope to see you again in the future!

Posted 6 months ago

“Iolla is the best experience I've had buying glasses. Straightforward, low cost, high quality and really friendly staff!”

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Posted 6 months ago

Hey Craig, wow what an amazing review! We're so glad you had such a positive experience with us here at IOLLA. We hope you continue to love your glasses and look forward to seeing you again in the future!

Posted 6 months ago

IOLLA is rated 4.9 based on 5,074 reviews