IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone was very helpful. Great range to select from.”

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Posted 2 months ago

This is so lovely to hear. Thank you so much Jodi!

Posted 2 months ago

“Excellent service, I love my new glasses!”

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Posted 2 months ago

We're delighted to hear that you love your glasses Nancy! Thanks for the lovely review

Posted 2 months ago

“Glasses spot on.”

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Posted 2 months ago

Thanks John! This is great to hear

Posted 2 months ago

“Two pairs of glasses refreshed as new. Great service.”

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Posted 2 months ago

Fantastic news! Thank you Fergus

Posted 2 months ago

“This is my second time getting a pair of glasses from IOLLA and once again I am over the moon with my purchase. My first glasses were the Campell in Lava Red and the frames became a defining element in my self-expression. As a student, being able to purchase high quality, bold and attractive frames for such an affordable price for frames and lenses is incredible!”

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Posted 2 months ago

Wow, what a fantastic review! Thank you so much for your kind words Isabella, they really mean the world to us

Posted 2 months ago

“Excellent experience. Really pleased with my frames. This is my 3rd pair. Staff were great as always and sensible pricing after years of spending hundreds on glasses! Will definitely be back!”

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Posted 2 months ago

Thank you so much Judith! We'd love to see you back in our showroom any time

Posted 2 months ago

“Love iolla, just bought my 4th pair of glasses from the Finnieston branch, the staff are so helpful and friendly. I wouldn't go anywhere else 😊”

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Posted 2 months ago

Thanks for your loyal custom and this great review Lorraine! I'll be sure to pass your kind words onto our Finnieston team, I know they'll be delighted

Posted 2 months ago

“Delighted with the service. Great selection of frames at a brilliant price. Will certainly use again. Lovely staff, so helpful”

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Posted 2 months ago

Thank you so much for your kind words Muriel! We'd love to see you back in our showroom any time

Posted 2 months ago

“Great styles - not seen anything comparable at the price elsewhere. Excellent service, with prompt delivery. Now bought three pairs, including sunglasses. I’m often asked where I got them from. My only quibble is that they don’t have a branch in London!”

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Posted 2 months ago

We're so pleased to hear that you love your glasses Jeanette! I'm afraid we have no current plans for a London showroom but, who knows, maybe one day!

Posted 2 months ago

“when Jane presented me my new glasses on a little board, I felt like a knight being handed a majestic sword. I lay my new optics over my eyes and all the court (the rest of the staff) cheered and clapped! In all seriousness, iolla offer a great range of specs, at a great price. I went into the west George street showroom to try some on and buy, and all the staff were so lovely each time I went in. Would highly recommend xoxo.”

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Posted 2 months ago

Your review has made our day Jamie! We are over the moon that you love your new specs. I'll be sure to pass your kind words onto the team at West George Street, I know they'll be delighted

Posted 2 months ago

“I had an outstanding experience with this Scottish eyewear company! From the moment I walked in, the service was second to none. The staff were incredibly friendly and knowledgeable, providing exceptional service and a genuine, honest opinion on what frames suited my face best. A special shout-out to Jo, who served me with such fun and flair, making the entire process enjoyable. I couldn't be happier with my new glasses—highly recommend making this one of your first stops while visiting Glasgow!”

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Posted 2 months ago

You look fantastic in your Shaw frames Donna! Thank you so much for this fantastic review. I'll be sure to pass your kind words onto Jo, I know she'll b e delighted

Posted 2 months ago

“This is the second pair of prescription sunglasses. The are the same high quality I only gave 4 stars as the service was not as good this time.”

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Posted 3 months ago

We're delighted to hear that you're happy with your glasses Graeme but we're so sorry to hear you feel a little let down by the service you received. A member of our Customer Support team will be in touch shortly to get a little more information and see if there's anything we can do to help

Posted 2 months ago

“My friend and I, visiting from the U.S., stopped by the Iola Eyewear store in Glasgow (West End), and we had an amazing experience! From the moment we walked in, the staff were incredibly friendly and welcoming, making it easy for us to browse and pick out glasses. They were super helpful in guiding us through the selection process, and we ended up each buying three pairs because we loved the brand so much. The quality and style of the glasses were top-notch, and the process of getting them filled was quick and hassle-free. We couldn't be happier with our new glasses and the wonderful experience we had at Iola Eyewear!”

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Posted 3 months ago

This is so wonderful to hear Michelle! Wow, what a fantastic review. Thank you so much for your very kind words, they really do mean the world to us

Posted 2 months ago

“Fabulous and unusual glasses and a perfect prescription, thank you”

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Posted 3 months ago

We're delighted to hear you had a great IOLLA experience Annie! Thank you so much for your kind words

Posted 2 months ago

“The only place to go for new glasses!”

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Posted 3 months ago

Thank you so much Lesley!

Posted 2 months ago

“Poor - long waiting times. After a long conversation organising refreshing glasses and about to pay, I was told my prescription as out of date. Despite being a refresh I was told the refresh could not go ahead without new prescription. On my return to the shop, again after my details had been entered I was told because the glasses were older their would be a charge of £60 on top of the refresh fee if the glasses broke during refresh process. This needs to be made clearer sooner and I don’t think it is unreasonable for iolla to absorb the cost of this. As I was told this is a fairly rare thing to happen. I understand you want to grow your successful business but iolla has clearly been negatively affected by the success in terms of pricing, policy and wait times. I real shame for what was great Scottish design.”

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Posted 3 months ago

Hi Jamie, we're sorry to hear you were unhappy about your IOLLA experience this time around. Just to explain, unfortunately it is illegal for us to manufacture glasses to a prescription over 2 years old. Our varifocal Refresh costs £125, £60 less than a full new pair of glasses. We always advise our customers of the potential risk of breakage during the Refresh process for frames older than one year just in case, as we'd hate for a customer to be caught by surprise if they did need to pay the £60 to bring the total up to the cost of a full new pair of glasses. The delivery timescale we quote for prescription glasses is 6-12 working days, and I can see your varifocal order was ready for collection in 9 working days, within our timescales. This all being said, we're so sorry to hear you've felt disappointed this time around, and our customer support team will reach out to you to see if we can turn this around.

Posted 3 months ago

“Staff at WGS branch in Glasgow very helpful pleasant and efficient!”

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Posted 3 months ago

This is really lovely to hear Paul! We're delighted you had a great IOLLA experience

Posted 2 months ago

“Excellent styles and great prices”

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Posted 3 months ago

Thanks for this fantastic review Richard!

Posted 2 months ago

“I went into the Edinburgh shop to buy my first ever pair of glasses. The staff were very friendly - Jodie helped me to pick out a pair that suited me.”

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Posted 3 months ago

Welcome to the club Ellen 🤓 Thanks for this lovely review. I'll be sure to pass your kind words onto Jodie, I know she'll be delighted!

Posted 2 months ago

“For years I have paid hundreds of pounds extra to have my lenses thinned… so with other companies what seem to be well priced glasses turn out to be really expense. IOLLA include this cost, so the price you see is the price you pay, because of this I am a happy returning customer!”

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Posted 3 months ago

We're delighted to hear you had a great IOLLA experience Richard! Thanks for this fantastic review

Posted 2 months ago

IOLLA is rated 4.9 based on 5,074 reviews