IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

Visit Website

IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best specs- I wouldn’t shop anywhere else.”

Helpful Report

Posted 3 years ago

Thank you for your review Linda! Looking great in your new Murrays!

Posted 3 years ago

“It was my first dealing with IOLLA and I liked it. Definitely will be back again if in need of new glasses. Thanks!”

Helpful Report

Posted 3 years ago

Thank you for your review Irina! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Very helpful staff who made the experience very easy and went above and beyond to help me get the prescription sun glasses sooner in time for my holiday! Highly recommend!”

Helpful Report

Posted 3 years ago

Thank you for your review Alistair! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Bought my new glasses in Finnieston store, staff couldn’t have been more pleasant, helpful, and informative. Really made for an enjoyable experience. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your review Gavin! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Love my MacDonald glasses. Bought two pairs in the end. Slight delay with the first pair due to a mix up in the shop, but only a day or two late.”

Helpful Report

Posted 3 years ago

Thank you for your review Paul. We're so sorry again about the slight delay but happy to hear love your new MacDonalds!

Posted 3 years ago

“The glasses were a completely different colour to how they looked in the photos (brown instead of bright red).”

Helpful Report

Posted 3 years ago

Hi Pippa, We were so sorry to hear that you were disappointed with your glasses when they arrived. Your feedback is valuable to us and very much appreciated. This has been passed onto our marketing team and we do plan to make a change to our website, so that we are displaying a more accurate picture of this frame, to avoid any future disappointment. We strive to promote happiness here at IOLLA and this is not something that we have managed to achieve yet. I can see that a member of our Customer Support team has been in touch, but we will reach out again to see if there is any way that we can turn this experience around for you.

Posted 3 years ago

“I went in with a good idea of what I was looking for, because I searched the website beforehand to see the full range. I was shown to the frames I had in mind and left to have a look to decide. When I had decided the assistant was very helpful in processing my details and getting the glasses ordered. They also arrived well within the stated timeframe. Very happy with the frames and service.”

Helpful Report

Posted 3 years ago

Thank you for your review Ben! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Excellent service from a great team”

Helpful Report

Posted 3 years ago

Thank you so much Craig! We really appreciate your kind words

Posted 3 years ago

“Excellent designs are to die for and staff are wonderful!!! Many thanks”

Helpful Report

Posted 3 years ago

Thank you so much Catherine! We're so pleased you had a great IOLLA experience

Posted 3 years ago

“I have been buying your products for several years. I love your frames and service is great. I live in Canada so shop when I get over. I've even bought frames for friends there. Great company.”

Helpful Report

Posted 3 years ago

Thank you so much for this amazing review Jean, it really means the world to us!

Posted 3 years ago

“I love my glasses, they arrived promptly and the whole experience from buying to receiving them was perfect.”

Helpful Report

Posted 3 years ago

We're so pleased you love your glasses Belinda! Thanks for the lovely review

Posted 3 years ago

“I visited the new store in St James Quarter and it was really lovely shopping experience. And I'm super happy with both the pairs of glasses I ordered. I went for styles that were totally different from my normal style and I'm glad I did! It's so nice to see a shop on the high street that is different from the boring old brands and chains you see in every city these days.”

Helpful Report

Posted 3 years ago

We're delighted you had such a great IOLLA experience Chris! Thanks for the lovely review. I'll be sure to pass this on to the team at St James Quarter, they'll be chuffed to bits!

Posted 3 years ago

“Shop in Stockbridge is excellent - spacious, stock very clearly set out and staff extremely helpful. Great selection of frames - never chosen frames so quickly in my life!! Staff were very attentive throughout the process and my glasses arrived within the 10 days! Delighted with them - will definitely be back! Thank you!”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write us this wonderful review Sarah! I'll be sure to pass your kind words onto our team in Stockbridge, they'll be delighted!

Posted 3 years ago

“Thanks for your great service, Iolla! My glasses arrived quickly and look great & with the perfect prescription! The virtual try-on experience was easy and gave me a great perspective to what the shape was going to look like, without having to go in-store. I have received so many compliments on my new glasses! Thank you!”

Helpful Report

Posted 3 years ago

Thank you for your review Sara! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“I popped into the store in West George Street in Glasgow and was greeted by a lovely young gentleman asking how he could help me. I told him what I was after and he made some recommendations and left me to try on some frames. After my selection the optician took some measurements and we completed the transaction. A lovely experience from start to finish. All the staff were friendly and helpful. A great range of glasses and fantastic prices. I received my glasses through the post and loved the personal touch on the box. I’ve been recommending Iolla to anyone and everyone.”

Helpful Report

Posted 3 years ago

Thank you for your review Linda, we're so happy to hear you had a great experience with IOLLA! I'll be sure to pass on your kind words to the West George Street team as I know they'll be delighted to hear!

Posted 3 years ago

“The staff were excellent; helpful, funny and knowledgeable. The shop had a HUGE selection of specs. And I think the business model is great. Love my specs!! 100% will be back!”

Helpful Report

Posted 3 years ago

Thank you for your excellent review Calum! Looking great in your new Bells!

Posted 3 years ago

“I have always loved Iolla glasses and now have my 4th or 5th pair! Great service as always and love the price! It’s unbeatable! Option to have my (very bad) prescription as sunnies too also makes me very happy! Will continue to order Iolla forevermore! ;)”

Helpful Report

Posted 3 years ago

Thank you for your review and continued support Jodie! We're so happy to hear you've had a greay experience with IOLLA!

Posted 3 years ago

“Great service with a smile while choosing my frames, really appreciated the help and cheerful attitude of the staff. Frame arrived within timescale given and the are perfect. Would highly recommend x”

Helpful Report

Posted 3 years ago

Thank you for your review Marrianne! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“First class service in a very different environment compared to other glasses shops”

Helpful Report

Posted 3 years ago

Thank you for your review Brian! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Slick efficient service”

Helpful Report

Posted 3 years ago

Thank you for your review Elvin! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews