IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab customer service. Had sat on my sunglasses by accident and they were repaired and sent back to me for free! Thanks so much Iolla Team! I'll never but glasses anywhere else!”

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Posted 3 years ago

Hi Michelle! Thanks fo much for taking the time to write us this review! We're so glad to hear we were able to get your glasses up and running again for you!

Posted 3 years ago

“Was a little disappointed with glasses . The lenses were like magnifying glasses! Prob won’t be back.”

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Posted 3 years ago

Hi Anne, we're so sorry to hear that you've been left unhappy with your recent order. You are a valued customer of ours at IOLLA and we'd love to do everything we can to turn this around for you. A member of our team will reach out to you straight away to find out more and we look forward to getting to the bottom of this together.

Posted 3 years ago

“First time visiting and found it to be much better than where I usually go. Good prices and nice designs to choose from.”

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Posted 3 years ago

Hi Donna! Thanks fo much for taking the time to write us this review! We're so glad to hear you've had a great IOLLA experience!

Posted 3 years ago

“I am extremely pleased with my new glasses! Excellent value for money. Indrid at the West George St. Glasgow store, along with her colleagues, was very friendly and made picking my first ever pair of glasses an enjoyable experience.”

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Posted 3 years ago

Hi Alexander! Thanks fo much for taking the time to write us this review! We're so glad to hear to that you've had a great experience in our West George Street store and I'll pass your comments on to them as this will be music to their ears!

Posted 3 years ago

“Great specs and great recommendations from the lovely smiley staff in Finneston. I'll be back for a third pair soon”

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Posted 3 years ago

Hi Gwen! Thanks fo much for taking the time to write us this review! We're so glad to hear to that you've had a great experience in our Finnieston store and I'll pass your comments on to them as this will be music to their ears!

Posted 3 years ago

“Amazing experience! Everyone at the Glasgow store was amazing! Made me feel very comfortable and I loved the amount of choice I had ☺️☺️”

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Posted 3 years ago

Hi Sarah! Thanks for leaving us this lovely review! We're so glad to hear you've had a great experience with us!

Posted 3 years ago

“Very helpful and lovely staff at your Glasgow city centre store”

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Posted 3 years ago

Hi Emma! Thanks for leaving us this lovely review! We're so glad to hear you've had a great experience with us and we'll pass this on to the team!

Posted 3 years ago

“Brilliant refresh service from Iolla. Prompt, straightforward and well-priced. I get to keep the frames that I love with an updated prescription and nothing gets wasted.”

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Posted 3 years ago

Hi David! Thanks for leaving us this lovely review! We're so glad to hear you've had a great experience with your Refresh order!

Posted 3 years ago

“Fantastic service! Totally in love with my new specs 🤓💖”

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Posted 3 years ago

Hi Erica! Thanks for leaving us this lovely review! We're so glad to hear you've had a great experience with us and you look amazing in your Bruce frames!

Posted 3 years ago

“Incredible service from the team coping very well with Covid restrictions. Always happy to give advice and help pick out the right frames for you.”

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Posted 3 years ago

Hi Hazel! Thanks for leaving us this lovely review! We're so glad to hear you've had a great experience with us and we could help you find your prefect pair!

Posted 3 years ago

“They helped me out at short notice when I had lost my glasses and was due to go on holiday. Really happy with them.”

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Posted 3 years ago

Hi Simon! Thanks for leaving us this lovely review! We're so glad to hear you've had a great shopping experience with us and we could help you get set up with a pair of glasses in time for your holiday!

Posted 3 years ago

“So so easy to deal with. From start to finish. A joyful experience. Many thanks and a very nice range of frames. Yank you. Alistair Murray.”

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Posted 3 years ago

Hi Alistair! Thanks for leaving us this lovely review! We're so glad to hear you've had a great shopping experience with us and we could help you find your perfect pair!

Posted 3 years ago

“Just the best service I have ever received. I messed up my sunglasses order and they accepted it was a genuine mistake and replaced my glasses Foc. Fantastic polite service.”

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Posted 3 years ago

Hi Andrew! Thanks for leaving us this lovely review! We're so glad to hear you've had a great shopping experience with us and we could help you get set up with your perfect pair!

Posted 3 years ago

“Love my new glasses! The shopping experience instore was great, very helpful staff, glasses all cleaned as soon as someone touches them, very covid safe.”

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Posted 3 years ago

Hi Lauren! Thanks for leaving us this lovely review! We're so glad to hear you've had a great shopping experience and we could help you find your perfect pair!

Posted 3 years ago

“Excellent service ! 👌”

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Posted 3 years ago

Hi Carol! Thanks for leaving us this lovely review! We're so glad to hear you enjoyed great service at IOLLA!

Posted 3 years ago

“I am delighted with the service and my glasses. Finally, people who understand! Finding IOLLA has been a revelation. I have been wearing glasses since I was wee & getting new ones has always been a depressing and expensive experience. Even the box the glasses arrived in was lovely and made me smile. Thank you IOLLA!”

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Posted 3 years ago

Hi Pamela! Thanks for leaving us this amazing review! We're so glad we found each other and that you've had a great IOLLA experience!

Posted 3 years ago

“Great service. Lovely design. Super quality. Excellent value for money.”

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Posted 3 years ago

Hi Isla! Thanks for leaving us this lovely review!

Posted 3 years ago

“My glasses are gorgeous and I'm really happy with them, and the experience I had in the Glasgow showroom was extremely positive. I didn't feel rushed at all, like I did at the more well known glasses provider, and the staff were super friendly and helpful. When I need a new pair in the future I'll absolutely be going back to Iolla!”

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Posted 3 years ago

Hi Nadine! Thanks for leaving us this lovely review for our Glasgow store! We're so glad to hear you've had a great IOLLA experience!

Posted 3 years ago

“Very easy experience from stepping in the shop to receiving my specs. Thanks!”

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Posted 3 years ago

Hi Stuart! Thanks for leaving us this lovely review! We're so glad to hear you've had a great IOLLA experience!

Posted 3 years ago

“Great quality selection of affordable glasses in styles and colour/patterns with a high quality new 2021 glasses case design. Always my go-to whenever I’ve need new glasses, whether it be a change of style or a new prescription, IOLLA always delivers satisfaction with the addition of fantastic costumer support services!”

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Posted 3 years ago

Hi Hayley! Thanks so much for leaving us this lovely review and for your continued custom!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews