IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent designs and great quality products. Fantastic customer service. Would recommend.”

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Posted 8 months ago

Hey Iain, thank you for your review! We're so glad to hear that you're loving what we do here at IOLLA.

Posted 8 months ago

“Haven’t used Iolla before so went into the shop. I’m very pleased I did, I was met by a lovely young lady called Francesca and she explained all the different styles and colours in your collection. I was very wary at changing my normal shape and colour but having tried several on I opted for Allen in the Pearllised off white. I went back to have my fitting done by Jane and I am very pleased with service I received.All my friends like my new style and I feel really good with them on.”

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Posted 8 months ago

Hey Christine, wow what a lovely review! We’re so glad that you’ve had a great experience with us and our showroom team! We're so pleased to hear you are loving your new IOLLA frames, hopefully we’ll see you again soon!

Posted 8 months ago

“Excellent customer service and advice in store!”

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Posted 8 months ago

Hey Rebeca, thank you for your review! We’re so glad that you’ve had a great experience with us. Hopefully we’ll see you again soon!

Posted 8 months ago

“Great quality and value with friendly helpful staff.”

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Posted 8 months ago

'Hey Simon, thank you for taking the time to leave us a review! We’re so glad to hear that you’ve had a great experience with us here at IOLLA. Hopefully we’ll see you again soon!’

Posted 8 months ago

“Staff are always extremely helpful and friendly”

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Posted 8 months ago

Hey Julie, thanks for this great review! It's great to hear you love our IOLLA team, we do too!

Posted 8 months ago

“Beautiful and quality frames with popping colours, will defo recommend”

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Posted 8 months ago

Hey Nadia, thanks for leaving this lovely review. We hope you are loving your new IOLLA frames!

Posted 8 months ago

“Excellent service and fast delivery”

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Posted 8 months ago

Hey Sean, thanks for this great feedback! We hope to see you again soon.

Posted 8 months ago

“Very happy with new prescription sunglasses- fair price especially given the lens thinning is included. I did have an issue with the arms being tightened too much on delivery (making it difficult to wear) but the staff in my local store sorted with 5 minutes, so still awarding 5 stars.”

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Posted 8 months ago

Hey Laura, thanks for leaving us this great review! We're so pleased to hear you are loving your new IOLLA frames and found our frame adjustment service useful. We hope to see you again soon!

Posted 8 months ago

“The staff at st James Edinburgh were fantastic very approachable and helpful will definitely be back”

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Posted 8 months ago

Thank you for the great review, Laura! We can't wait to welcome you back!

Posted 8 months ago

“Was so happy to hear that Iolla has opened in Edinburgh. At last some quality reasonably priced glasses. Cannot fault the staff for the individual attention they offer at all stages of the order. And they are so polite!”

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Posted 8 months ago

Hey Ann! Thank you for such a lovely review! We'll pass your kind words on to the Edinburgh team and hope you're loving your new frames. 😃

Posted 8 months ago

“Picked the Glasses I wanted,I could either have had them posted out to me or go and collect them,which I chose to do.super simple and all the Glasses are the same price whichever ones you picked,which was fantastic”

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Posted 8 months ago

Thank you for the review Sheila! We hope you're loving your new Adam frames!

Posted 8 months ago

“The perfect service, staff was friendly and went above and beyond to make me feel comfortable and made my purchase stress free. This is my second visit and I can’t wait to go back.”

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Posted 8 months ago

Hey Holly! Thank you for the wonderful review! We'll be sure to let the Manchester team know you had such a great time picking out your new Thom sunnies.😎

Posted 8 months ago

“Great product great service”

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Posted 8 months ago

Thank you for your review Sean!

Posted 8 months ago

“Super helpful and friendly staff, and a great shop 10/10 everyone in there bloody brilliant”

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Posted 8 months ago

Thank you for the wonderful review, Tom! We're delighted to hear that you had such a great experience at our Manchester store!

Posted 8 months ago

“Great service from start to finish from a very knowledgable team! My new glasses are perfect! The store in Glasgow smells so lovely too!!”

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Posted 8 months ago

Hey Fiona, thank you for your review! We're delighted to hear that you're loving your new glasses and that you've had a great experience with us too. Hopefully we'll see you again soon!

Posted 8 months ago

“Very happy with the quality, design and delivery. Especially the lenses”

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Posted 8 months ago

Hey Kristofers, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA 🤓

Posted 8 months ago

“Friendly and professional. Very nice product and experience. Would definitely recommend.”

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Posted 8 months ago

Hey Gillian, thank you for your review! We're so glad to hear that you've had a great experience with us. Hopefully we'll see you again soon!

Posted 8 months ago

“Helpful staff, good range of products and styles”

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Posted 8 months ago

Hey Gary, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA! 🤓

Posted 8 months ago

“Good price for lovely frames. I was so happy when IOLLA brought out the frames I had my eye on in my colour — Amber. As a fair skinned ginger person, I am always looking for lighter coloured frames. Thank you!”

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Posted 8 months ago

Hey Bethan, thank you for taking the time to leave us a review! We're delighted to hear that you've had a great experience with us here at IOLLA and that you're loving your new glasses.

Posted 8 months ago

“Great service, great store!”

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Posted 8 months ago

Hey Matt, thank you for your review!

Posted 8 months ago

IOLLA is rated 4.9 based on 5,074 reviews