IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

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“Great selection, good price and friendly staff.”

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Posted 2 years ago

Thank you for your review Thomas! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Absolutely delighted with my sun glasses. They are fabulous”

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Posted 2 years ago

Thank you for your review Catherine! We're so happy to hear you love your new sunglasses!

Posted 2 years ago

“Friendly staff, nice glasses. Even accommodated a pickup when I wasn't able to have a delivery due to moving.”

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Posted 2 years ago

Thank you for your review Matt! We're so happy to hear you had a great experience with IOLLA!

Posted 2 years ago

“Fantasic experience from trying on glasses through to receiving them. Perfect fit and I am so pleased with them. Iolla definitely my go to place for glasses now.”

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Posted 2 years ago

Thank you for your review Jackie! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 2 years ago

“Lovely glasses, just what I expected. Very nice fit and quality, amazing value for £75. Get lots of compliments on them! Great staff, very helpful. Would recommend.”

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Posted 2 years ago

We're so pleased that you love your glasses Hannah! Thank you so much for the great review

Posted 2 years ago

“Great service in the glasgow shop, to many styles to choose from, that good i even ordered prescription sunglasses”

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Posted 2 years ago

Thank you so much for this lovely review John! I'll be sure to pass on your kind words to our showroom team, they'll be delighted

Posted 2 years ago

“Amazing company! Excellent service, quality product and superb price. What’s not to love!”

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Posted 2 years ago

Thanks for this amazing review Sue! Your kind words mean the world to us

Posted 2 years ago

“Great service as always. Ordered clip ons for my murray frames online and received them in a couple of days. Delighted with them as I can easily transform my glasses into sunnies when the sun comes out. Really nicely packaged in a neat pouch which is easy to carry in pocket or handbag”

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Posted 2 years ago

Thanks so much for the lovely review Margaret, we're delighted you had a great IOLLA experience!

Posted 2 years ago

“What a great experience from start to finish. I was so unhappy with my usual optician and thought I would give Iolla a go, I was not disappointed at all, with the great service in-store and the very quick delivery. I could not be happier with my glasses.”

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Posted 2 years ago

We're absolutely delighted that you love your glasses Arlene! Thanks for this lovely review

Posted 2 years ago

“I compared my experience this year with when you first opened I did not find the experience compared Processes have been developed that suit you as seller but do not suit the customer”

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Posted 2 years ago

Hi Henriette, we are so sorry to hear that you have not enjoyed your most recent IOLLA visit as much as you had done in the past. A member of the Customer Support team will be in touch shortly to ask a little more about your experience.

Posted 2 years ago

“The staff in the Edinburgh store were so helpful and friendly. The whole experience, from choosing my glasses to receiving them, was really easy and I liked that the glasses are mailed to your home rather than having to pick up from store. I'm really pleased with my prescription sunglasses and the quality is great. Especially for the price. Thanks IOLLA!”

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Posted 2 years ago

Thanks for taking the time to write this lovely review Kirsty! I'll be sure to pass on your kind words to the team at our St James Quarter showroom, they'll be delighted

Posted 2 years ago

“Really good quality glasses, with quick delivery time and very reasonable prices. Will definitely be ordering again in the future.”

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Posted 2 years ago

Thanks so much for the lovely review Natalie, we're delighted you had a great IOLLA experience!

Posted 2 years ago

“Great efficient service and very professional and friendly staff.”

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Posted 2 years ago

Thank you so much James! We really appreciate your kind words

Posted 2 years ago

“Delighted with the selection of frames and the ability to try on virtually before visiting the store. The straightforward pricing and the very quick turnaround time meant the whole process was dreamy. This was my first ever pair of glasses but I'll be an iolla customer for a long time now.”

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Posted 2 years ago

Thanks so much for taking the time to write this lovely review Heidi, we're delighted you had a great IOLLA experience! We can't wait to have you visit our showroom again

Posted 2 years ago

“A smooth and seamless experience from start to finish. Already thinking about ordering another pair in a contrasting colour!”

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Posted 2 years ago

We're over the moon that you enjoyed your IOLLA experience Carole! We'd love to see you back in the showroom any time

Posted 2 years ago

“Just quite simply quality made to last.”

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Posted 2 years ago

Thanks for your kind words Robert, they really mean the world to us!

Posted 2 years ago

“Spectacularly good experience! Turn up, try on what you fancy from a great range of frames. Pick a pair. Pay £75 (a bargain) and this includes getting them sent out to you. I wouldn't go anywhere else to buy glasses.”

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Posted 2 years ago

Thanks so much for the lovely review Gordon, we're delighted you had a great IOLLA experience!

Posted 2 years ago

“Excellent customer care and attention”

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Posted 2 years ago

Thank you so much for your kind words Sarah! They mean the world to us

Posted 2 years ago

“Non fuss shop with great selection of frames. I would not go past them on price and style. Excellent staff and great approach to the customer. Fab!!”

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Posted 2 years ago

Wow, what a lovely review. Thank you so much Grahame! We're delighted you had a great IOLLA experience

Posted 2 years ago

“Really happy with my glasses and how they fit. One downside, if you are going to continue to post glasses out to to people, perhaps revert back to the old style box. The new triangle cases don’t fit through the letter box… 🙃”

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Posted 2 years ago

Thanks for taking the time to write this review. We're delighted to hear that you love your glasses and we take your point on board. I'll be sure to forward your suggestion to our design team

Posted 2 years ago

IOLLA is rated 4.9 based on 5,074 reviews