IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

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“I’ve been in store a couple of times and the staff are always really friendly, easy to talk to and knowledgeable. The range of glasses is great and the designs are much better than your Specsavers types. The fact they keep your measurements, prescription etc so you can order more pairs online is great.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you've had a great experience with IOLLA!

Posted 1 year ago

“Beautiful glasses 🥰 Wonderfully helpful & knowledgeable staff Have recommended IOLLA to my neighbours 👊”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“I have bought few pair of glasses from iolla. The staff is always super friendly and helpful(Glasgow town). The glasses are trendy, affordable and excellent quality. Always get complimented and asked where the glasses are from. Few of my customers have already been to iolla and love it too. I won’t go anywhere else!! Overall exceptional”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Friendly left alone to browse and not pounced upon iwill certainly be using iolla in the future”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Brilliant service from start to finish. Really competitive pricing and stylish frames and not plastered with unnecessary designer names. I will be revisiting for sunglasses soon. I’ve already told everyone who’s noticed my new glasses where they are from.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Good value glasses with lenses. Got a nice pair of sturdy sun glasses which I would recommend.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you love your new sunglasses!

Posted 1 year ago

“Returned due to me sending wrong prescription. IOLA we’re really helpful and sent out the correct prescription glasses when others returned Quick easy service from helpful on line advisor’s I have recommended to friends as frames are lovely 💕”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Staff always so upbeat and helpful, professional and full of compliments. Great service, great choice of products.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you've had a great experience with IOLLA!

Posted 1 year ago

“I'd always heard great things about IOLLA and it turns out they were all true! The staff were so friendly and welcoming, I had a really positive experience and was supported to find the right glasses for me. They arrived to schedule and they look fantastic. What's not to love?!”

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Posted 1 year ago

Thank you for this lovely review! We're so happy to hear you've had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Really pleased with my second purchase from Iolla. The whole process from start to finish was simple and staff were helpful, professional and informative.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Went into iolla to have a look, no pressure from staff, they are there to help if needed, my husband and I both got new specs, we where in the shop for over an hour as there is sooo much choice. Got my new glasses in just over a week , absolutely love them, been getting lots of nice compliments. I highly recommend iolla ❤️”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Excellent service with courteous staff”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“I recently ordered a new pair of glasses (Rowling) and had a couple of existing pairs refreshed, collected them and they were fantastic. Many thanks to all the team at IOLLA Finnieston for your help and guidance. Definitely another 10/10 Thanks Colin”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you've had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“The staff in the store in Glasgow city centre were all so helpful and friendly. Really felt me feel at ease picking my first pair of glasses!”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“My 2nd time using Iolla this time getting Multifocals bought two pairs. Fantastic quality and service would definitely recommend them to anyone.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you've had a great experience with IOLLA!

Posted 1 year ago

“Lovely choice of frames and really friendly staff Price is amazing compared to other competitors and I have now used IOLLA 3 times and would highly recommend them to anyone”

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Posted 1 year ago

Thank you for your review! Looking great in your Burns'!

Posted 1 year ago

“Having now bought several pairs. Just shows the great experience I have had. Always friendly and happy to help staff”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“I had an extremely disappointing experience with Iolla, a glasses store which I previously would have recommended to anyone. I went to the new Edinburgh store one morning to buy new glasses as I had recently had my eyes tested and had a new prescription. I also hoped to use my gift card. In my error I realised my gift card had expired a few weeks earlier. I asked the sales assistant if I could still redeem it as I was awaiting my new prescription. She was very standoffish and kept saying she didn’t understand and was fixated on when it was purchased and why I had not redeemed it. I explained I was waiting on my new eye test which is only every two years. She then went on to say I didn’t necessarily need to wait for a new prescription I could have just bought another pair of glasses as a spare. I asked if there was not an extension on on gift cards due to the pandemic as I informed them for months I was isolating due to a high risk pregnancy. She just looked at me and said I would have to ask the manger, who was stood 6 feet away and made me go through everything again even though I was the only customer in the shop. So could clearly hear the initially conversation. The manager stated she would phone head office regarding the matter and to browse the glasses which didn’t make for an enjoyable experience as she and the sales assistant whispered behind the counter. After a while she returned to say that on this occasion they would honour the voucher as a gesture of good will but as it had expired they realistically couldn’t be sure if it had been already redeemed and used before. I asked if it was company policy to return used gift cards back to customers to which she replied no. I questioned her then as to why I would still have this then. Be that as it may, if I couldn’t have used the card then that was my fault and I would have accepted that and bought new a new pair of glasses. However what I really objected to was they way in which those staff members made me feel. As a new mother who gets limited child free time, I was very much looking forward to visiting the new store that morning, having time to sample the new frames and have a bit of me time. Instead I left feeling so low, deflated and like I had effectively stolen my new glasses.”

Helpful Report

Posted 1 year ago

Hi Emma, we're so sorry to hear you feel disappointed by your recent IOLLA experience. Our gift cards are valid for two years and the expiry date is noted on the physical gift card itself. This can be redeemed both online and in the showroom. We can see your gift card was purchased December 2020 and so was valid until December 2022. As processing an order with an expired gift card is not possible on the system, the showroom had to call the head office in order to find out a way to make this happen - which they were able to and so the order was discounted with the full value of the gift card. We're so sorry again that you feel let down by the experience in the showroom and we will pass this feedback onto management to look into with the team.

Posted 1 year ago

“Great glasses, great service and great price!”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“I was extremely pleased with my glasses from Iolla. Tried a few pairs on in store in Glasgow & then ordered online which was easy once I got all the measurements done. I was really impressed with the staff in Glasgow. Attentive but not pushy & very helpful. Online experience was just an good. Would definitely come back for my next pair of glasses. So many frames to choose from and well made.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews