IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. So easy!!”

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Posted 10 months ago

Thank you so much for the lovely review Carol!

Posted 10 months ago

“I love my glasses, which I picked out with the help of your staff who couldn’t have been more helpful and kind. I’ve had to go back several times since as they didn’t quite fit right and again your staff was great at being helpful and supportive.”

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Posted 10 months ago

Thanks for taking the time to write us this lovely review Cornelia! Your kind words mean the world to us

Posted 10 months ago

“Great, personable, genuine interaction from Fraser (?) at the Edinburgh store. Really attentive, yet not overly so, and great feedback on what frames suited me the most.”

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Posted 10 months ago

We're so pleased to hear you had a great IOLLA experience Abigail! I'll be sure to pass your kind words onto Fraser, I know he'll be delighted

Posted 10 months ago

“Great service at Iolla Glasgow. Have been recommending your shop to friends and family. Thank you again..”

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Posted 10 months ago

Thank you so much for the lovely review Cheryl! I'll be sure to pass your kind words onto the team at our West George Street showroom, I know they'll be delighted

Posted 10 months ago

“Great freindly service in store”

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Posted 10 months ago

Thank you so much Karen! This is really lovely to hear

Posted 10 months ago

“I couldn’t find any glasses I liked when I received my first prescription (from a well known high street chain). Thankfully I’d passed Iolla in the street previously and thought they would be worth a visit. There’s such a big selection of modern spec’s at a decent price I found it hard to pick a pair!”

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Posted 10 months ago

We're delighted to hear you're happy with your new glasses Pamela! The Stewart frames look great on you

Posted 10 months ago

“These are my second set of clip on sunglasses to go over my prescription varifocles also from iolla . I love these and they also look great too. Great lenses that really filter strong sunlight well. I would say these are a must for anyone who wears prescription glasses , without spending lots on a second pair of prescription sunglasses.”

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Posted 10 months ago

Thank you so much for taking the time to write this lovely review Nyree! You look fantastic in your Somerville glasses and clip-on

Posted 10 months ago

“Amazing service and lovely frames”

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Posted 10 months ago

Hi Iona, lovely to hear you love our IOLLA frames, we hope to see you again soon!

Posted 10 months ago

“the only glasses shop i've ever been in where the person serving you aim is not to try and take as much money as they can away from you. the best glasses buying experience i've ever done Frames are very good quality , and good value for money.”

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Posted 10 months ago

Hi Anthony, wow what a lovely bit of feedback for us. Its great to hear you love shopping in our showroom, we loved having you! Cant wait to see you again soon.

Posted 10 months ago

“The staff in the West George Street store are always so helpful and friendly.”

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Posted 10 months ago

Hey Heather, so lovely to hear how pleasant your experience has been in our showroom! We hope to see you again soon

Posted 10 months ago

“Great service from the team at Manchester. They were really friendly, helpful and couldn’t fault the service. Delivery was a lot quicker than expected and I’ve had no issues with my new glasses - would definitely recommend as they’re such good quality!”

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Posted 10 months ago

Hi Emma, wow what a lovely bit of feedback! Great to hear you had such an enjoyable time in our showroom and we hope to see you again soon!

Posted 10 months ago

“Excellent customer service from the Manchester team”

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Posted 10 months ago

Hey Lauren, thank you for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 10 months ago

“My lenses were badly scuffed and the staff were kind enough to offer to have them repaired free of charge which was very much appreciated, had them back quickly too!”

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Posted 10 months ago

Hi Jordan, Glad to hear you are loving your new and improved glasses!! We hope to see you again soon.

Posted 10 months ago

“Excellent service. Sales people really friendly and helpful. Glasses game on time and I am delighted with them”

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Posted 10 months ago

Hey Mark, thank you for your lovely review! We're delighted to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 10 months ago

“So helpful, so affordable, and so stylish - they made my first glasses experience delightful.”

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Posted 10 months ago

Hey Heather, thank you so much for taking the time to leave us a review! We're so glad to hear that you're loving what we do here at IOLLA. Hopefully we'll see you again soon!

Posted 10 months ago

“Great experience instore and online. Thanks Iolla.”

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Posted 10 months ago

Hey Catherine, thank you for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA, hopefully we'll see you again soon!

Posted 10 months ago

“Brilliant range of glasses and sunglasses. Staff very helpful and give honest opinion and no pressure to buy.”

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Posted 10 months ago

Hey Elaine, thank you so much for taking the time to leave us a review! We're so glad to hear that you've had a great experience with us here at IOLLA.

Posted 10 months ago

“Fantastic glasses at very affordable prices. Staff are super-friendly and helpful. Lovely shop with great selection of stylish designs. Very pleased.”

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Posted 10 months ago

Hey Samantha, thank you for taking the time to leave us a review! We're delighted to hear that you're loving what we do here at IOLLA. Hopefully we will see you again soon!

Posted 10 months ago

“Arms tight , sore on the side of my head behind ears”

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Posted 10 months ago

Hey Murray, thank you for your review. We're sorry to hear that your glasses aren't fitting quite right. We would love to see you back in our showroom so we can adjust your glasses and get these fitting perfectly for you. If there's anything else we can do to support, please reach out to our Customer Support team on help@iolla.com. See you soon!

Posted 10 months ago

“Brilliant experience in-store and after”

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Posted 10 months ago

Hi Daniel, Thanks for this great review! We hope you are loving your glasses and we will see you again soon.

Posted 10 months ago

IOLLA is rated 4.9 based on 5,074 reviews