IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was okay. I paid for express delivery but the actual delivery was outside of their own stated delivery times for standard delivery. Other than that the glasses are fine.”

Helpful Report

Posted 1 year ago

Hi Heather, we're so sorry again that your order arrived over the period for Express Delivery. We currently quote a lead time of 2-4 working days for Express Delivery and 6-12 working days for standard delivery. I can see your glasses were dispatched on working day 5, arriving working day 6 and we had emailed to arrange a refund for the additional £15 paid but had not heard back from you. As this was a showroom order, we just need to pop this through over the phone as your card details are not saved. A member of our Customer Support team will be back in touch to arrange this.

Posted 1 year ago

“Third time ordering with IOLLA and team at Glasgow store could not be more friendly or helpful!”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Love my new fashionable varifocal sunglasses and glasses from Iolla. No eye-watering prices to bring tears to a glass eye :) I'll return.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you love your new glasses!

Posted 1 year ago

“Great choice of frames, I now have two pairs. Friendly and helpful staff. I'll be back.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“fast & affordable!”

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Posted 1 year ago

Thank you for your review! Hopefully we can get that fifth star next time!

Posted 1 year ago

“Excellent service - friendly, warm, knowledgeable and efficient. I'm looking forward to returning shortly to order prescription sunglasses”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Great frames and lovely staff!”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Very happy with my glasses”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you love your new glasses!

Posted 1 year ago

“Awesome. Even more awesome than before. In fact it was an Awesome experience.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Great choice of frames, excellent friendly staff, great prices and service”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Great pair of glasses, light frame and excellent customer service. I accidentally selected the wrong colour and they were able to change my frame (keeping the same lenses). All round positive experience and I will be returning if my prescription changes.”

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Posted 1 year ago

Thank you for your review! We're so sorry to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Such a great range of beautifully designed glasses that will not cost you a fortune! Very pleased with my choice and I am already thinking of getting another pair soon :) Also, very lovely staff at the Glasgow West End branch. Thank you!”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“The staff are extremely helpful and have so much time and patience for there customers”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Real customer care, with attention to detail from Nat in Manchester branch to ensure my glasses were a perfect fit.”

Helpful Report

Posted 1 year ago

Thank you for your review! I'll be sure to pass your kind words onto Nat as I know she'll be delighted to hear!

Posted 1 year ago

“Fast efficient and friendly service and the glasses are great.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Dear Iolla, I am having problems focusing with the sun glasses that I ordered. I will be back up in Glasgow next week and will pop in with them Agnes MUIRHEAD”

Helpful Report

Posted 1 year ago

Hi Agnes, we're so sorry to hear you're having issues with your sunglasses. We'll never see a customer stuck with glasses they can't use, so not to worry, we'll make sure we get to the bottom of this. A member of our Customer Support team will be in touch with you to follow up.

Posted 1 year ago

“I'm really happy with my experience with iolla. I bought glasses from them last year, and they had my prescription saved, so it was really easy to pick out some sunglasses and complete my order instore. The staff were really helpful.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new sunglasses!

Posted 1 year ago

“Cool glasses, really cheap and the staff were so helpful”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 1 year ago

“Love the chilled vibe of the shop, so relaxing to allow you to try on various designs and see what suits you. Staff also know when to step back and when to interact, not all shops do this and can put you off.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

“Excellent value and service.”

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Posted 1 year ago

Thank you for your review! We're so happy to hear you had a great experience with IOLLA!

Posted 1 year ago

IOLLA is rated 4.9 based on 5,074 reviews