IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

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“very friendly staff and good general experience”

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Posted 3 years ago

Thank you so much for taking the time to write this lovely review Michael, we really appreciate it!

Posted 3 years ago

“Would highly recommend. Great staff, stunning selection of frames, ease of purchase and even easier on the purse! Love my new specs. Thank you!!”

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Posted 3 years ago

We are delighted to hear that you love your glasses Meg. Thanks for the lovely review!

Posted 3 years ago

“Fabulous as always, loads of different styles, super affordable and the staff are awesome. They leave you to browse at your own pace and very helpful once you make your decision. I was very torn between 2 styles and the lady who served me was very reassuring. Now my glasses are here and I love them. I love the funky case they came in too.”

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Posted 3 years ago

Thanks for taking the time to write this lovely review Aileen! I'll be sure to pass on your kind words to our showroom team, they'll be delighted!

Posted 3 years ago

“Very much style over quality. I've been wearing glasses for almost 40 years and the glasses I've had from Iolla are the worst. They look good but the coating on the lenses they use comes off far too easily. Apparently they don't expect it to last longer than three years which is way too short.”

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Posted 3 years ago

Hi Rory, we are sorry to hear that you were disappointed with the coating on your glasses. Over time lenses do inevitably end up with small scratches due to wear and tear and this does result in scratches in the coating which over enough time will become noticeable. We never like to hear that we have disappointed any customer, so we are sorry that these did not meet your expectations.

Posted 3 years ago

“Great service, great styles, fair price… simple!”

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Posted 3 years ago

Thanks for the lovely review Amanda!

Posted 3 years ago

“lovely staff, excellent help, speedy turn around a lovely glasses. very happy.”

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Posted 3 years ago

We're so happy to hear you enjoyed your IOLLA experience! Thank you Alexandra

Posted 3 years ago

“Great service as always. Staff are always friendly and happy to give advice 🙌🏻 Will be back again next year.”

IOLLA 5 star review on 18th October 2021

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Posted 3 years ago

Wow, what an absolutely stunning couple! Thank you for sharing this gorgeous photo with us and for taking the time to write this wonderful review. It really means the world to us!

Posted 3 years ago

“Great service love the specs thanks”

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Posted 3 years ago

We're so pleased to hear that you love your glasses Judy! Thanks for the great review

Posted 3 years ago

“Friendly, helpful staff and excellent value.”

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Posted 3 years ago

Thank you so much Sandra. We really appreciate your kind words!

Posted 3 years ago

“The staff at the Stockbridge store are really helpful and friendly. We travel from Aberdeen to shop in Edinburgh and I have bought countless pairs from them now! Lovely wee shop, nice area and great service with a great product. Thank you very much. Andy Findlay”

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Posted 3 years ago

We're delighted to hear that you had such a great IOLLA experience Andrew. I'll be sure to pass on your kind words to the team at Stockbridge!

Posted 3 years ago

“I absolutely love iolla. The quality of the frames is amazing. The fact the lens thinning is included in the price? Yes! Every glasses wearer needs to get these. The staff are lovely too.”

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Posted 3 years ago

Thank you so much for taking the time to write us this lovely review Ruth, we really appreciate it!

Posted 3 years ago

“Really love my new glasses- they look great and are very comfortable. It was quick and easy to order in the shop and they arrived fast. Thank you x”

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Posted 3 years ago

Thank you for your review Erica! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“The service was excellent as were the staff.”

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Posted 3 years ago

Thank you for your review Gloria! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“Delighted with the service as always. Staff are always so friendly & helpful (even when you are trying on 20+ pairs of glasses) . After care serice is second to none - I got 3 pairs of iolla glasses fixed and they are perfect to wear. Just my favourite place to buy specs from. Thank you”

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Posted 3 years ago

Thank you for your excellent review Kieran! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Brillant service. Lovely glasses. Had to buy two pairs! Quick delivery.”

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Posted 3 years ago

Thank you for your review Elaine! We're so happy to hear you had a great experience with IOLLA!

Posted 3 years ago

“The staff at finneston Iolla were fantastic, so pleasant and approachable when I needed help deciding what glasses to pick(I wanted them all!! So much choice👌🏼) I’m loving my new glasses and will definitely be going back for another pair soon!! Xx”

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Posted 3 years ago

Thank you for your review Linda! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Excellent service and I love my new glasses. I really enjoyed my visit to Iolla in the St James's Quarter and got great advice before ordering my glasses which were delivered just over a week later. I'll definitely be getting more. Excellent value, quality and made in Scotland too. Brilliant!”

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Posted 3 years ago

Thank you for your review Vanessa! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Excellent quality”

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Posted 3 years ago

Thank you for your review Dawn! We're so happy to hear you love your new glasses!

Posted 3 years ago

“Visited the Edinburgh Store recently, lovely shop and lovely staff. Lovely range of glasses, bought two pairs receiving them in around 8 days after I ordered them. The whole process was very easy and I would recommend them to anyone.”

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Posted 3 years ago

Thank you for your review Jamie! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

“Excellent service and really like my glasses. Would recommend IOLLA and will use them again.”

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Posted 3 years ago

Thank you for your review Simone! We're so happy to hear you had a great experience with IOLLA and love your new glasses!

Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews