IOLLA Reviews

Name: IOLLA
Address: Unit M13, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Metrics

Info

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About IOLLA:

We offer great quality eyewear at an upfront, affordable price in an environment you can trust.

Gone are the days of stressing over unnecessary add-ons. At IOLLA, your prescription doesn’t affect the price you pay.

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thoroughly enjoy my new shades. Service was fabtastic!”

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Posted 3 years ago

Hi Tarun! Thanks for leaving us this lovely review! We're so glad to hear you've had a great IOLLA experience and love your sunglasses.

Posted 3 years ago

“I dropped into the new St James Quarter shop on its second day and it was fabulous. Lots of space and the staff were attentive and helpful. I bought my second pair of Mures in a second colour way and they arrived in 8 days on my door step!”

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Posted 3 years ago

“Wonderful service and great glasses - won’t be going anywhere else from now on!”

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Posted 3 years ago

“Eye openingly wonderful”

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Posted 3 years ago

Hi John! Check you out in your Clear Crystal frames! Thanks for leaving us this lovely review, we're so glad to hear you've had a great IOLLA experience!

Posted 3 years ago

“Brilliant glasses, GREAT price, fab choice of frames and just brilliant experience NOT being made top pay hundreds for crappy mid market frames like the high st shops make you do. And scratch resistant at no extra cost. Wonderful. And affordable enough to have spare pairs.”

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Posted 3 years ago

Hi Martin! Thanks for leaving us this lovely review! We're so glad to hear you've had a great IOLLA experience!

Posted 3 years ago

“I can’t recommend IOLLA enough. I have to admit I was skeptical at the start - complete glasses for £75, surely not! What’s the catch?! I can 💯 g’tee £75 is all for normal lenses you will pay! Just do it people, they will not disappoint!”

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Posted 3 years ago

Hi Michelle! Thanks so much for your lovely review! We're so glad to hear you had a great experience and love your new glasses!

Posted 3 years ago

“Excellent customer service from staff at Stockbridge store, great selection of eye-wear at down-to-earth prices. Five stars all round!”

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Posted 3 years ago

Hi Jane! Thanks so much for your lovely review! We're so glad to hear you had a great experience and love your new glasses!

Posted 3 years ago

“Very efficient knowledgeable staff. Quality specs. Would recommend to anyone. Well worth it.”

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Posted 3 years ago

Hi Michael! Thanks so much for your lovely review! We're so glad to hear you had a great experience and love your new glasses!

Posted 3 years ago

“Unreal service, I have bought my glasses from specsavers for over 10 years, and fell in love with Iolla instantly! Better frames, better prices better service and no more paying for my glasses to get thinned down!”

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Posted 3 years ago

Hi Cameron! We're so glad to hear you had an excellent experience and that you love your new glasses!

Posted 3 years ago

“Really well organised; staff couldn't be nicer and love the glasses.”

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Posted 3 years ago

Hi Roisin! We're so glad to hear you had an excellent experience and that you love your new glasses!

Posted 3 years ago

“I had a fantastic experience at your Edinburgh store, the two staff offering all the information I required and were really helpful in the purchase of three pairs of frames.The price and quality of your product is fantastic compared to other brands I have looked at recently. My glasses arrived a week later and I'm super happy with the fit and lenses. I have already recommended you to a friend.”

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Posted 3 years ago

Hi Damian! We're so glad to hear you had an excellent experience in our Edinburgh showroom! Thank you for your lovely review and enjoy your lovely new glasses!

Posted 3 years ago

“Very knowledgable and helpful staff.”

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Posted 3 years ago

Hi Veronica! We're so glad to hear you had an excellent experience in and that our staff were able to get you set up with your perfect pair!

Posted 3 years ago

“I visisted The New showroom in st James Centre in Edinburgh and chose a pair of sunglassss with my prescription. Excellent service and love my sunglasses.”

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Posted 3 years ago

Hi Malgorzata! We're so glad to hear you had an excellent experience in our new St James Quarter showroom! Thank you for your lovely review!

Posted 3 years ago

“My glasses needed a few changes to finally get them right and each time the service, help and attention t detail was second to none.”

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Posted 3 years ago

Hi Susan! Thanks so much for your lovely review! We're so glad to hear that we got there in the end and could get you set up with a pair of glasses you love!

Posted 3 years ago

“Beautiful frames , good quality and extremely brilliant value for money, service was very good .”

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Posted 3 years ago

Hi Elspeth! Thanks so much for your lovely review! We're so glad to hear you had a great experience shopping with IOLLA!

Posted 3 years ago

“Great experience! Customer service was brilliant. Thank you, very happy with my new glasses 🤓”

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Posted 3 years ago

Hi Malena! Thanks so much for your lovely review! We're so glad to hear you had a great experience shopping with IOLLA!

Posted 3 years ago

“The stores are merchandised beautifully making them easy to shop, staff were friendly and helpful also.”

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Posted 3 years ago

Hi Kathryn! Thanks so much for your lovely review! We're so glad to hear you had a great experience shopping with IOLLA!

Posted 3 years ago

“I absolutely love their frames, very affordable lenses and even clip on shades, it's totally changed the way I use my glasses, especially now there's toddlers around”

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Posted 3 years ago

“Hi there, first time in Iolla Edinburgh and will definitely be back as the selection is great but… the reason I only gave iolla 3 stars is I didn’t particularly feel welcome in the store I found the Edinburgh staff to be a bit cold and uninspired/uninterested which would normally have caused me to walk out of the shop but I knew the exact pair of sunglasses I wanted so it was a quick in and out. It hasn’t put me off but please can this review be fed through to your new Edinburgh st James quarter store.”

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Posted 3 years ago

Hi Donna, thank you for taking the time to send us your feedback. I'm so sorry to hear about your showroom experience. At IOLLA we strive to provide excellent service to every customer, so your comments are concerning to hear. I have passed your review onto our St James Quarter Manager to be fully investigated. A member of our customer service team has emailed you also to get a little more information about this.

Posted 3 years ago

“Very good prescription glasses, love them!”

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Posted 3 years ago

IOLLA is rated 4.9 based on 5,074 reviews