Inventory Hive Reviews

Name: Inventory Hive
Rating: 4.89

4.9 Rating 307 Reviews

97 %

of reviewers recommend Inventory Hive

4.9

Based on 307 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Inventory Hive:

Our reporting software allows inventory and 'right to rent' reports to be created in a snap - from desktop or App (or both).

Visit Website

Email:

paul@inventoryhive.co.uk

Write Your review

Tell us how Inventory Hive made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online page crashed constantly whenever I tried to upload pictures. It became very frustrating having to start over and over again on my iPhone. As I did not have broadband at the property I had to source a mini hub and then use my laptop which again took hours for each click and upload to take effect. In total it took over 2 days to complete and then wouldn’t submit. Very disappointed in tool as I had to submit all my photos to the agent in another form as the report had many inaccuracies.”

Helpful Report

Posted 5 years ago

We're sorry to hear you experienced difficulties uploading images as part of our tenant feedback process. It's certainly not the standard experience for it to take hours for each image to upload, so something wasn't right there - as with a good connection it should only take seconds. Typically speaking we generate up-to 60k of these tenant approval emails each month and it's rare we experience any bad feedback like this, because the process we have pioneered is designed to make things fair and audit-trailed for tenants. Rest assured we'll be in-touch to establish some more details and we'll put right anything that's required.

Posted 5 years ago

“Great system and great customer service.”

Helpful Report

Posted 5 years ago

“As a new user, the system can look a little unwieldy, especially when you go straight in with a 8 bed HMO inventory! They do tend to rely on video helps which, if you don't know what you are looking for, aren't particularly helpful. Can also be frustrating to have to raise a support ticket for every query - so I thought. Now on to the good side - called Support and spoke with Tayler - so, so helpful, he walked me through what I needed and made it sound so simple (and it actually is!, after the online help just complicated things further), even threw in a few extra questions to him, and he dealt with those as well. Was very pleased to have spoken with him, incredibly helpful.”

Helpful Report

Posted 5 years ago

“I was dealing with Taylor regarding a syncing issue and he was very helpful. He managed to resolve the issue very quickly. Thank you for your help.”

Helpful Report

Posted 5 years ago

“i find that this is the easiest inventory system that i have ever used. Everything is self explanatory and the system is almost idiot proof, just follow the prompts..! If you do have a problem or a question using the 'Help' system is excellent and if that does not answer your question or query, you can go and drop a message to support who will respond to you is a very short space of time. They may even call you back to make sure you have been able to sort out your query. Excellent service run by people who really seem to care - Thank you.”

Helpful Report

Posted 5 years ago

“Their recent update is brilliant. Being able to connect to my Ricoh theta 360 camera within the inventory hive app makes it so easy and so much quicker. You only have to use one app instead of two.”

Helpful Report

Posted 5 years ago

“Tayler gave a really proactive and speedy response to a query. Just what you want from a business supporting your business to deliver the best possible customer service”

Helpful Report

Posted 5 years ago

“Great platform and a support team who are not only friendly but go out of their way to help.”

Helpful Report

Posted 5 years ago

“Excellent service and patient operative. Josh helped me with everything I needed and nothing was left out. He was approachable, friendly and helped me get exactly what I needed.”

Helpful Report

Posted 5 years ago

“early days - all seems OK”

Helpful Report

Posted 5 years ago

“Absolutely fantastic from Richard and his team. I have started using the system and is extremely easy and user friendly.”

Helpful Report

Posted 5 years ago

“Fantastic product and service, I highly recommend”

Helpful Report

Posted 5 years ago

“Thanks Richard for your help. Problem solved and the swift response from you is highly appreciable.”

Helpful Report

Posted 5 years ago

“great support and a great product which will cut time spent on inspections and make our staff more productive.”

Helpful Report

Posted 5 years ago

“Great service and software, Highly recommend !!!!”

Helpful Report

Posted 5 years ago

“Brilliant service from the start. Very impressed”

Helpful Report

Posted 5 years ago

“Still in the trial phase so haven't yet completed a whole inventory, however I have used the interim report options and the time I have saved on this alone will be worth every penny of the monthly fee! The outgoing reports are professional and in depth at a click of a button. The support from the HIVE team is second to none. Well done Inventory Hive, great piece of software!”

Helpful Report

Posted 5 years ago

“Victor Cyan said "I was impressed, so impressed, I bought the company!"..... yes I'm really old ok ?!?! I didn't buy Inventory Hive, but I would if I could ! Seriously, there isn't anything out there that compares to this system. It's dirt cheap even though it's feature packed! 360 video in your inventory, digital signatures, check-in/check-out/interim inspection comparison, the lot! The team are also friendly and always happy to chat.”

Helpful Report

Posted 5 years ago

“I cannot recommend the guys at Inventory Hive enough. Although I sold the lettings side of my business in December 2018 I would not hesitate in putting them forward to any other company who could use their services. They will always put themselves out to overcome issues with you and as a business partner they were superb”

Helpful Report

Posted 5 years ago

“Dear Inventory Hive team, the software is amazing and works seamlessly, my team and I have been trying out the features within your platform for the past week. However, we have not conducted any on site jobs using the software. Unfortunately after testing the platform on our phones we realised that 8 photos per item would not cut it. Here in Singapore the houses are much bigger and require detailed conditions due to the nature of the market. With your current limitations we are unable to fulfil the requirements of our clients. If InventoryHive is unable to increase the number of photos per section, thé team at Meridius Inventories would not be able to use the platform.”

Helpful Report

Posted 5 years ago

Hi Imran, Thanks for taking the time to feedback with some detail : ) Firstly, we glad to hear you think the software is amazing - we think it is too, but there’s always work to be done. In terms of 8 photos per item (eg each door, light switch etc) we generally find that’s more than sufficient in the UK when combined with 10 ‘Room Overview’ photos and the option of adding 360 photos. Most of the deposit schemes here look for a balance of written descriptions with photos, rather than relying too heavily on photos themselves. As the founder of Inventory Hive I’m always keen to learn more about different markets and I will message you directly so we can have a chat. If there’s ways we need to adapt to fit the market in Singapore then we’ll certainly look into it. Thanks again and hopefully speak soon...look out for my email. All the best - Richard Abbots

Posted 5 years ago

Inventory Hive is rated 4.9 based on 307 reviews