Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.58

4.6 Rating 617 Reviews

89 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Interweave Textiles Limited 5 star review on 26th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and efficient service. Unfortunately I need to return the item as it's not what I thought it would be.”

Helpful Report

Good morning Tracy, Thank you for taking the time to leave a review! We're sorry to hear that the item you ordered isn't suitable. If you haven't already arranged the return, all Returns information can be found here: https://www.interweavetextiles.com/returns-and-exchanges/ If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Blankets are brilliant and without a doubt high quality. Well recommend anyone to get one!!”

Helpful Report

Good Morning Joshua, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order. We're so pleased you are happy with your blanket! If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I didnt receive my order and I am asked to leave a review. I can't even track my items.”

Helpful Report

Good Morning Saida, We apologise for the wait on your item, we are experiencing a wait time with these items and have provided this information on our website. Your parcel is now on it's way to you, and we apologise again for any inconvenience. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“The blanket are of good quality and the colours are very nice. Price wise not really happy that you have to buy two you can’t buy in singles. Also the delivery cost is the same price as one blanket. My email confirmation said dispatch time 4-5 weeks but then I received the blankets 3 days after placing my order. Not complaining about that but it’s misleading and it was lucky I was in to receive the delivery. All in all would buy more blankets but I would try to find them elsewhere for either cheaper or where I can buy them in singles.”

Helpful Report

Good morning Samera, We apologise for any inconvenience you have experienced, unfortunately the blankets are only available at a minimum of 2 as you mentioned. We will look into the delivery time confusion right away. We appreciate you taking the time to give us feedback and we will take this onboard. We are happy that you are pleased with the quality of the blankets and hope they work well for you. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Fast delivery, excellent quality. Thank you!”

Helpful Report

Good afternoon Helen, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and are really glad you received your order promptly! If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Good quality. Used on my patient and was easy for handling for transition. Thank you. I ordered few more as bought size over too large..but is good to have..waiting for smaller to arrive..”

Helpful Report

Good afternoon Kim, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. We're pleased the slide sheets work well for you! If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I've used Inerweave a few times, I find the staff knowledgeable & helpfull, the quality of the various items I have purchased is of a good standard & the service is brilliant.”

Helpful Report

Good morning Mark, Thanks so much for leaving us a review! We love to hear when customers are pleased with their experience, we hope to see you again! If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Excellent! Very fast delivery. Lovely soft sheets.”

Helpful Report

Good morning Robert, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“The sheets are great. Very soft, stretchy and fit my father’s hospital bed (with length extension) really well. Wish I’d bought them sooner.”

Helpful Report

Good morning Emma, Thank you for taking the time to leave a review! It’s great to hear you and your father are pleased with the sheets. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“When requested goods were not available, Interweave offered an alternative, of a higher quality. These goods were delivered on time.”

Helpful Report

Good afternoon Elizabeth, Thanks so much for leaving us a review! We apologise for the stock issue, but are glad to hear it was resolved promptly. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“very good service and prompt no problems with order”

Helpful Report

Good afternoon Simon, Thank you so much for leaving us a review! We love to hear when customers are pleased with their ordering experience. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Good quality product. Use of ordering via Supply Chain”

Helpful Report

Good afternoon Christine, Thanks so much for leaving us a review! We love to hear when customers are pleased with their product. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“very good service”

Helpful Report

Good afternoon Janene, We love to hear when customers are pleased with their order experience, and really appreciate you taking the time to review us. If you do have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Very happy to report that the customer service I have received has been commendable. The issue regarding size and fit I had was dealt with promptly and the replacement XXXL socks I was sent were just what was needed. it is very reassuring to know that I have found a quality product from a source that I can use in the future.”

Helpful Report

Thank you for your review! Your positive comments have been passed around our Customer Service team to let them know that their hard work is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Glad I found your website the socks has worked a treat, was worried about my elderly parent falling over, excellent customer service too”

Helpful Report

Dear Monique, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Service was efficient, delivered the next day. wensite easy to use. will use your services again if necessary.”

Helpful Report

Dear Margaret, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“My mum is 93 and Was recently discharged from hospital requiring a hospital bed. I carried out an internet search for hospital bedding and found interweave textiles. The sheets are exactly as found in hospitals, great fit and fantastic quality. The service was very impressive with a next day delivery. Due to a requirement to change the bed a number of times a day I have since placed a further order which again was delivered the following day Overall I have no hesitation in giving 5 stars.”

Helpful Report

Good afternoon Cameron, Thank you for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Excellent our order was delivered within 24 hours. Containing what we expected.”

Helpful Report

Good afternoon Susan, Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I ordered beige but grey was delivered”

Helpful Report

Dear Ms Seagroatt, Thank you for taking the time to leave a review. We can see that you purchased the double tread slipper socks in size XXL. The slipper socks are colour-coded, i.e. one colour per size. This is because they're designed for NHS hospital staff to quickly find the right size for the patent by choosing the right colour. Therefore if it's the XXL size you need, then this is only available in the grey colour. We're sorry if this is disappointing. Hopefully the socks will work well for you and keep you safe. If you have any further queries, please do contact us on 01422 372333. With kind regards, Customer Services team Interweave Healthcare

“Very fast delivery and item exactly as described , I'm a homecare and these were for a service user ,who struggled with mobility problems, there great”

Helpful Report

Good afternoon Nicola, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Customer Services Team Interweave Healthcare

Interweave Textiles Limited is rated 4.6 based on 617 reviews