Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.58

4.6 Rating 617 Reviews

89 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

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Interweave Textiles Limited 5 star review on 26th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing not accurate - choose bigger non-slip socks”

Helpful Report

Dear Mr Iverson, We’re really sorry to hear that you found the non-slip socks too small. If you would like to exchange them for a larger size please do get in touch with our Customer Services team, via Contact us on the Interweave Healthcare website. We’d be very happy to help get this sorted for you. Kind regards, Elisabeth, Ecommerce Manager, Interweave Healthcare

“First time buying and satisfied with delivery and bedding I ordered. Would shop again. My chosen charity would be Parkinsons”

Helpful Report

Dear Grace, Thanks for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

Dear Grace, Thanks for taking the time to leave a review! We’re proud to offer a next-day delivery services for most orders placed before 2PM, and it’s great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I ordered the socks for my sister, she is very happy about the quality and the fitting. The socks arrived very quickly”

Helpful Report

Good afternoon Elaine, Thanks for your review! It’s great to hear that your sister was happy with her non slip socks. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Very quick and efficient service, product as I expected.”

Helpful Report

Dear Eleanor, Thanks for taking the time to leave a review! We’re proud to offer a next-day delivery services for most orders placed before 2PM, and it’s great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Still havent received the goods. I purchased online, (before 2pm as specified, so my goods could be dispatched that day) They were not. I got a call saying they were held up due to 'computer problems' - whatever that is. Seven days later, they have still not arrived. No reasons. Their claim that if goods are ordered before 2pm, then they will be dispatched same day, usually arriving by post after 2 days...... ABSOLUTELY FALSE. Misleading (illegal) website. I would have expected that if they wanted my business (and my order was a test one to see if we want to order more for our daughter's home) then if something unexpected delayed dispatch, then the goods would be sent by courier. That way, Interweave's claim on the website about dispatch/delivery would be correct - and the customer would be likely to order again.”

Helpful Report

Dear Mrs Dobson, We are really sorry that your parcel was delayed. Unfortunately the day you placed your order we did indeed have an unplanned IT system outage that lasted a few hours. This meant that all orders placed that morning weren't picked and parcelled in time for the courier pickup that afternoon. Our Customer Services Manager personally phoned you to let you know that the delivery would be a day late, so that you wouldn't be too disappointed. Your parcel left our warehouse the following morning, on 17th April. Under usual circumstances this should have arrived with you the following day - this would have been on Thursday 18th April. Having checked the ParcelForce tracking details this morning it does appear that the parcel was waiting at a depot local to yourself since 18th April but it has just been delivered at 10am this morning and was signed for by yourself. We do apologise that the parcel was delayed by the courier over the Easter break, we will be investigating this delay with their customer services team. Just to allay your fears about the Interweave delivery promise, since our website launched in October last year we have delivered over 2,300 parcels with an average delivery time of 0.94 days. As you have expressed your extreme disappointment we have credited you for the cost of delivery. This £6 refund will appear on your statement in the next 5-10 days. I hope you enjoy your blankets and that you find the confidence to try our service again. Kind regards, Elisabeth Ecommerce Manager, Interweave Healthcare

“Great value Fast delivery”

Helpful Report

Good afternoon Rachel, Thanks for taking the time to leave a review! We’re proud to offer a next-day delivery services for most orders placed before 2PM, and it’s great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“order arrived in good condition and in a prompt manner! well packaged.”

Helpful Report

Dear Ruth, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Excellent product & delivered on time.”

Helpful Report

Good afternoon Wendy, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Easy to order and very prompt with delivery will tell people how good the service is.”

Helpful Report

Dear Emily, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“First time order from this company. The blanket ordered was as described and arrived promptly. Thank you Interweave!”

Helpful Report

Good afternoon John, Thank you for taking the time to leave us a review! It’s great to hear you’re pleased with your order experience. We pride ourselves on offering a next-day delivery service for most orders placed before 2PM, or a two-day delivery service for orders placed after 2PM. If you have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I was going into hospital for a procedure and as I am quite fussy I wanted my own gown to go in with, I was impressed with the service received and the quality of the goods”

Helpful Report

Dear Robert, Thanks for your review! It’s great to hear that you were happy with your gown purchase. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Very helpful when ordering as unsure as to which size to order. Parcel arrived on date given.”

Helpful Report

Good afternoon Pamela, Thank you for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Arrived very quick. Excellent quality”

Helpful Report

Dear Gary, Thanks for taking the time to leave a review! We’re proud to offer a next-day delivery services for most orders placed before 2PM, and it’s great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Brilliant”

Helpful Report

Good morning Peter, Thanks for leaving us a (very succinct) review! Please let us know if there's anything further you need. Kind regards, Interweave Customer Services Team

“Good quality items and as described. Delivery very prompt”

Helpful Report

Good afternoon Jane, Thank you for taking the time to leave a review! It’s great to hear you’re pleased with your order and delivery times. If you have any queries or comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Good advice on phone. Arrived a day later. Husband is delighted with the colourful light yet warm cellular blanket after his return from hospital.”

Helpful Report

Good afternoon Valerie, Thank you for taking the time to leave a review! It’s great to hear your husband is pleased with your his blankets. If you have any queries or further comments you’d like to pass on, please don’t hesitate to get in touch with our Customer Services team on 01422 372333, who are always happy to help. Kind regards, Interweave Customer Services Team

“Gavin and Tim are always willing to help no matter what circumstance. When not available the support staff always try to resolve any issues . The product range is price competitive, comprehensive and normally can be delivered in a short space of time. The team at the Huddersfield office always place the customer needs first and are a credit to their organisation and industry.”

Helpful Report

Dear John, Many thanks for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I ordered a couple of blankets and they were exactly as described. The Web site was very easy to use and I couldn't believe the speed of delivery. Would definitely use this company again.”

Helpful Report

Good afternoon Lorraine, Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“delivery quick enough, thank you for refund, including delivery charge. We recommend Interweave.”

Helpful Report

Good afternoon Christopher, Thanks so much for your review! We’re proud to offer next-day delivery for orders placed before 2:00PM, because we know how important this is to our customers. Please get in touch with our Customer Services team on 01422 372333 if you have any queries. Kind regards, Interweave Customer Services Team

“very good service, and customer service, next day delivery is always good and always very helpful. With very good salesmanship Gavin Scott.”

Helpful Report

Good afternoon Angie, Thanks so much for leaving us a review! We've passed your lovely comments onto Gavin, and the rest of the team, who are all pleased they could help! Please get in touch if there's anything we can do for you. Kind regards, Interweave Customer Services Team

Interweave Textiles Limited is rated 4.6 based on 617 reviews