Interweave Textiles Limited Reviews

Name: Interweave Textiles Limited
Address: Interweave House Old Power WayEllandWest Yorkshire, ,, Interweave House Old Power WayEllandWest Yorkshire, ,, Calderdale
Rating: 4.58

4.6 Rating 617 Reviews

89 %

of reviewers recommend Interweave Textiles Limited

4.6

Based on 617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Interweave Textiles Limited:

Based in the traditional heartland of the textile industry in West Yorkshire, Interweave Textiles is one of the UK’s largest healthcare textile suppliers.

Specialising in supplying healthcare products and patient handling products to hospitals, clinics and nursing homes.

The Interweave team work hard to deliver an unparalleled customer service experience. We go out of our way to ensure customers’ needs are met - anything is possible.

Visit Website

Phone:

1422 372333

Email:

sales@interweavetextiles.com

Location:

Interweave House Old Power WayEllandWest Yorkshire, ,,
Interweave House Old Power WayEllandWest Yorkshire, ,
Calderdale
HX5 9DE

Write Your review

Tell us how Interweave Textiles Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Interweave Textiles Limited 5 star review on 26th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordered fast delivery.”

Helpful Report

Dear H Thom, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Very quick delivery and nice jackets. The size is a bit bigger than actual size.”

Helpful Report

Dear Karen, Thank you so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. Hopefully the jackets being a little larger will provide added comfort and not restrict your movement when working. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. We thank you for all your hard work and dedication in looking after patients in this difficult time. Kind regards, Interweave Customer Services Team

“Don't usually leave reviews But the product is amazing and saved me so much washing time defantly worth the investment Saves money on washing and new bedding My son seems to keep the duvet on him he looks more comfy And the super fast delivery time was amazing would Highly recommend”

Helpful Report

Dear Cerys, Thank you for taking the time to leave a review! It's great to hear you're happy with your purchase and with the quick delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I received my scrubs but unfortunately they were too big so I sent them back same day via tracking, I also phoned you to explain the urgency at this time as I’m a practice nurse still seeing pts. you assured me they would be sent out as soon as you received them on. You received them midday on Thursday 2/4 when I phoned you on Friday you said they wouldn’t be posted out until Monday ???”

Helpful Report

Dear Lisa, We're so sorry that there was a delay in getting the replacement scrubs out to you. We are managing to keep our logistics team working whilst social distancing so that we can process orders and keep goods moving to get into the hospitals and to key healthcare workers like yourself. Unfortunately the social distancing restrictions does mean that things are taking a little longer than normal. We understand from the team that in this case, the order had missed the carrier pickup on Friday, hence the unfortunate delay until Monday. Please accept our apologies for this delay. We hope you are happy with the replacement scrubs in the smaller size. Thank you very much for what you do, we all appreciate your hard work and dedication in these difficult times. With kind regards, Interweave Customer Services team

“Easy access website On time delivery Good quality hospital gown Size as described on the website Very happy !”

Helpful Report

Dear Pegah, Thanks for your review! It’s great to hear that you were happy with your gown purchase. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Prompt delivery which given the pandemic was excellent. Good quality scrubs and accurate sizing. Bought for personal use as NHS worker. Thank you”

Helpful Report

Dear Shelagh, Thank you so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us especially in times like this, when you must be so short of time. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. We thank you for all your hard work looking after the coronavirus patients, you're a superstar! Kind regards, Interweave Customer Services Team

“I haven’t received my order yet they took the money from my bank on Monday,so I can’t give a review”

Helpful Report

Dear Ms Guest, I’m sorry to hear that you haven’t received your hospital gowns yet. We would have preferred that you enquired with us first to ask about your delivery, before posting a poor review on our profile – this is damaging to our business and doesn’t give us a chance to find out what has happened. However, on checking the status of your order, I can see that we sent it to you via Royal Mail 24 hour Track & Trace service on 25 March – the same day that you purchased. The tracking number shows that the parcel was delivered to you on 26 March at 12:43 and was signed for by GUEST. If this isn’t your signature, please note that the Royal Mail and other couriers are in most cases signing for the delivery on behalf of recipients to avoid passing on Covid-19. This is the information provided by Royal Mail about their policy: https://www.royalmail.com/coronavirus If you can’t find the parcel at your home, we suggest that you contact your local Royal Mail depot at Tipton to see if they have any further information. Please do come back to us if you have no luck. Kind regards, Interweave Customer Services Team

“Excellent service and prompt delivery. Good quality bedding.”

Helpful Report

Dear Rae, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Great product. As described and delivered on time. What else could anyone want.”

Helpful Report

Dear Beverley, Thank you for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I ordered a pack of 5 non slip hospital socks for my elderly mother via your website. They arrived the next morning and are perfect. The website was easy to navigate Thank you.”

Helpful Report

Good morning Diane, Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“An excellent selection of bedding for elderly bedbound customers. Very comfortable pillow whether waterproof or not. All good quality and affordable. Have them delivered to your home, which makes life much easier for carers. The customer services is also very helpful, giving an all round service that I could not fail to give top stars and recommend this company.”

Helpful Report

Dear Betty, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Haven't used the product yet but looks great and really impressed with delivery time.”

Helpful Report

Good morning Christine, Thank you for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“I am really happy with the service I received from yourselves. I ordered and paid on line which was very straight forward. I was also impressed with delivery time. If the need arises I would certainly use your services again.”

Helpful Report

Dear Sue, Thank you for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Items as expected. However I paid extra to have next day delivery. Sent needing signature so instead of packet being put through letterbox (or left with neighbour) the postman left me a card saying g taken back to main drying office. Therefore I had to drive to the sorting office the following day to pick up. If I’d not paid the extra I’d have had it in the same timeframe and wouldn’t have cost me time or petrol.”

Helpful Report

Dear Margaret, Thank you so much for leaving us a review. We really appreciate you taking the time to review us. We're sorry to hear that the postman didn't leave the parcel locally. We use a tracked delivery service to ensure that parcels are, in most cases, safely delivered directly to customers' hands. We're sorry that this caused you to drive to collect it from the sorting office. If you do have any further comments, please don’t hesitate to get in touch with our customer services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Fast delivery and well packaged. Will save me the embarrassment of wandering around showing everything! Thank you!”

Helpful Report

Good afternoon Teresa, Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Kept very well informed of progress of delivery. Very pleased with product.”

Helpful Report

Good afternoon Vanessa, Thanks for taking the time to leave us a review! It’s great to hear you’re happy with your product and delivery information. If you have any queries or comments please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Product fine - just as described. More choice on delivery would have suited me better.”

Helpful Report

Good afternoon Caroline, Thanks for your review, and your helpful feedback on our current 24hr or 48hr delivery options. Your feedback has been passed onto our management team for their consideration. If you have any queries or further comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“As usual a first class service provided by Interweave Textiles Ltd, not only the items ordered but also the delivery of the said items was very good.”

Helpful Report

Good afternoon Mr Holden, Thanks so much for your review! It’s great to hear you’re happy and your delivery! If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“rapid response to order and delivery time”

Helpful Report

Good afternoon, Thanks for taking the time to leave us a review. It’s great to hear you’re happy with the service you received. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

“Excellent service arrived on time, quality as hoped”

Helpful Report

Dear Gillian, Thanks for taking the time to leave a review! It's great to hear you're happy with our products and delivery times. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01422 372333. Kind regards, Interweave Customer Services Team

Interweave Textiles Limited is rated 4.6 based on 617 reviews