Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,112 Reviews

97 %

of reviewers recommend Internet Ink

Company Reviews

Metrics

Info

4.8

Based on 17,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always a speedy service, items well packed (and shaped to go through the letterbox!) Good value - staff helpful with queries and challenges”

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Posted 1 year ago

“Thje last order i placed i did not get any magenta cartridges. Only noticed when i went to replace some time later”

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Posted 2 years ago

“Disappointed that you do not have a phone service to ask for advice. Doubt if I will use again.”

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Posted 2 years ago

Good afternoon We are a totally internet based company hence our name "Internet-ink". We offer fast emailed advice on all aspects of our product delivery. In 2022 it`s simply too expensive to have staff on hand for 2 or 3 calls per day. I hope you find another supplier that meets your needs.

Posted 2 years ago

“I have only been using internet ink for a short time and I am still observing the quality of the product, however I was disappointed to find out on receipt of my first order, that the cartridge supplied is not recyclable especially as the marketing seemed to imply that all their cartridges where recyclable.”

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Posted 3 years ago

“thank you for the information given and the inks are perfect and fast delivery i will be ordering again as soon s needed”

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Posted 3 years ago

“Prompt delivery within days, well-packaged, communication timely & clear no dault there. Print quality sharp but printer detects non-compatible inks and does not recognise cyan. Fine for draft quality but photos look very livid (irises pictured actually blue-green) so personally I advise leave alone. Thank you for 10% repurchase reduction offer but will not take up. Bought September anticipating End-of-Days' style supply problems only open this morning but don't expect that to cut any mustard. I guess you get what you pay for, eh?”

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Posted 3 years ago

“The ink seems reasonable quality but the experience of putting it into the printer is dire. I found out the hard way that you should only approach these cartridges (for a Canon Pro9000 mk2) with latex gloves on. As soon as they are opened ready for insertion ink drools out and has to be dabbed with kitchen roll before they can be put into place. Another thing I discovered was that the light did not come on even with the contacts cleaned. It will be interesting to see if the printer can monitor ink level...”

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Posted 3 years ago

“Good value but one black cartridge contained air bubbles which meant the ink was dispersed irregularly”

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Posted 3 years ago

“Good ink but total (and probably illegal) failure to stop marketing emails. Today's email is once too many and I'm putting a review on Trustpilot.”

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Posted 3 years ago

Dear Mr. Black, Thank you for taking the time to leave us a review. It is great to hear that you are pleased with the products that you have purchased however, I would like to offer my sincerest apologies for any distress that may have been caused in relation to the amount of marketing emails you are receiving from us. I would like to reassure you that having investigated this further, we believe that this is due to you having registered with several different email addresses on our system - each one creating its own account. I have emailed you directly to discuss this further so that we can try to resolve this for you and ensure that the correct settings are in place on your account(s) to prevent any future un-wanted emails from being received. Thank you. Best wishes, Kirsty H. On behalf of Internet-Ink.

Posted 3 years ago

“No compatible available now - and no loyalty reduction either.”

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Posted 4 years ago

“The colour ink cartridges seem to be less full than when one could get genuine Kodak ones.No problems with speed of delivery from order time.”

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Posted 4 years ago

“Excellent service and first-class products. Would not shop anywhere else! Prices fantastic! Keep it up all round!”

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Posted 4 years ago

“I have just placed a replacement order for inks but the system would not accept the GIVEME10 discount. I've used your company for many years and not had this problem before.”

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Posted 4 years ago

Dear Mr Wiggett, Thank you for taking the time to leave your review. I have looked in to the reasoning behind the discount code not applying to your recent order for you and I can confirm that unfortunately this is because the 'GIVEME10' code is only applicable on compatible ink cartridges and having checked your recent order I can see that you have purchased original Canon ink cartridges. Therefore unfortunately; there is no discount code applicable to these items, I am afraid. Moving forwards; If you were to purchase any compatible ink cartridges in the future then you would be able to apply and make use of this discount code again. Please accept my apologies for any disappointment this may cause. I hope that I have been able to provide you with all the information that you may require but please don't hesitate to get back in if we can be of any assistance to you. Best wishes, Kirsty H. On behalf of Internet-Ink.

Posted 4 years ago

“Delivery and prices very good but ordered large capacity Epson compatible cartridges which I'm not so sure lasted as long as previous ones I've tried. Mind you my previous supplier, firstcallinks, changed their cartridges and seemed to suffer the same fate.”

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Posted 4 years ago

“I bought manufacturer's branded ink because internet-ink compatible products have been unsatisfactory in the past. First they fail to give an indication of ink levels. You are warned about this and that is acceptable. Secondly, at least 20% of them have failed to work at all. This is just a dead loss and negates any advantage in buying own brand. I was disappointed to find that the GIVEME10 code now only applies to own brand products; it used to be all products. The GIVEME10 label is now scraped off my computer.”

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Posted 4 years ago

“Good service over a number of years but very disappointing you don’t do alternatives to Canon inks. This makes them very expensive and no 10% discount either!”

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Posted 4 years ago

Dear Mr Gorringe, Thank you for your feedback and your continued custom over the years which is greatly appreciated! Although we stock compatible cartridges for most printers, unfortunately we are currently unable to provide Canon PG-545 and CL-546 compatible cartridges due to insufficient stock levels of empty cartridges required for refilling; should the situation improve, we will be pleased to offer these cartridges again as we completely understand the need for cheaper alternative printing supplies. Going forward, we would recommend to try and select a printer that holds x5 or x6 cartridges rather than x1 Black and x1 colour cartridge. The reason for this is there are far less issues with the printers and cartridges that hold more cartridges as they don’t have a print head on the cartridge itself and they are a lot more cost effective too! Unlike cartridges for dual-cartridge printers, consumables for multi-cartridge machines are far easier to manufacture and in most cases we can offer them for under £20 for a complete set of 5/6 cartridges. Many thanks once again! We hope that we will be able to assist you again with any future purchases you may wish to make. Best wishes, Joana on behalf of Internet-Ink Team

Posted 4 years ago

“Internet-ink products and delivery service are GOOD. However - as far as I can recollect I have NEVER managed to get the promised 10% discount (last order No 4860579 Invoiced 16/11/2019) and I have placed several previous orders. Not Happy!!”

Helpful Report

Posted 5 years ago

Dear Mr Chapman, Thank you for reaching out. I am sorry to hear that you have been struggling to redeem your 10% discount code, unfortunately I am unable to apply any codes retrospectively therefore for future reference please ensure that all discounts are applied and amounts deducted prior to making payment, or if you are unable to do so, then please simply give us a call on 0800 612 0874 and we will be more than happy to take your order over the telephone making sure that the 10% discount is applied to your order. I have emailed you a confirmation of your 10% loyalty discount code and also enclosed instructions that will hopefully assist you with applying your 10% discount code correctly. On this occasion, as a goodwill gesture I will refund the amount that would have been discounted from the 10% code that is currently available on compatible ink cartridges therefore I have refunded £1.39 back on to the PayPal account that you had used to pay for the order #4860579 but please be advised that can take up to 3 – 5 working days to be processed by the bank. I hope that I have been able to provide you with all of the information that you require but if I can be of any further assistance to you please don’t hesitate to get back in touch. Kind regards, Joana on behalf of Internet-Ink Team

Posted 5 years ago

“one ink cartridge was faulty but was replaced in good time.”

Helpful Report

Posted 5 years ago

Dear Mr Jenkins, Thank you for your feedback. Having looked in to your order history I note that you have been shopping with us for a number of years now with no issues, apart from x1 ink cartridge that was refused by your printer in September last year. I also note that a free of charge replacement cartridge was posted to you with Royal Mail 1st class post within a few hours of the issue being reported, and arrived shortly after allowing you to continue using your HP printer as expected. Unfortunately due to a number of firmware updates released by printer manufacturers each year in attempt to stop customers from using 3rd party cartridges, from time to time we do encounter recognition problems, especially if automatic-update function has not been disabled on a printer. However all issues are always dealt with in a timely manner to ensure minimal impact to our customers. Furthermore, we constantly monitor changes in firmware and regularly update the microchips that are installed on our cartridges to ensure full compatibility for all of our customers, therefore most our customers have never encountered an issue when using our products. We appreciate how disappointing it was for you to not be able to use your printer until replacement cartridge was received, however please be advised that FoC replacement was issued on the same day, even though in accordance to our T&C's we would usually need to await for defective items to be returned to us before replacements can be issued. However, a decision was made to provide a replacement immediately as a gesture of goodwill as you have been a loyal customer for a number of years, and your continued custom is greatly appreciated. We sincerely hope that our products matter to you as much as the after-sales service we provide, therefore we would be grateful if you could re-consider revising your negative review. However, if the problem was not resolved to your satisfaction, we would like to hear about how your experience with us could have been improved. Please simply send us an email to support@internet-ink.co.uk or give us a call on 0871 288 4549 quoting your order reference 4848857. We're all ears! Kind regards, Joana on behalf of Internet-ink Team

Posted 5 years ago

“Sorry to report that the cartridges are NOT compatible with my new Canon printer (Pixma 5750). They were great for the old one but then when I installed the same printer-new model- it rejected the "compatible"...This is why I said "acceptable"regarding old printer and "very poor" for new model.”

Helpful Report

Posted 5 years ago

Dear Mrs Guyer, Thank you for getting in touch. Having checked your account history we note that the cartridges for your old machine were PGI-550 XL & CLI-551 XL series cartridges and while they look very similar to PGI-570 XL & CLI-571 XL range cartridges compatible with your newly acquired printer, they are not interchangeable unfortunately, therefore you will be unable to use the stock that is left over from your old printer as the new machine takes different cartridges. I hope that I have been able to provide you with all the information that you require, however, please do not hesitate to contact us on 0871 288 4549 should you wish to discuss this further. Many thanks. Kind Regards, Joana on behalf of Internet-ink Team

Posted 5 years ago

“Excellent service, easy ordering, quick to deliver. Packaging though.... not environmentally friendly...surely polystyrene worms died a death long ago?What is wrong with paper and cardboard ?”

Helpful Report

Posted 5 years ago

Internet Ink is rated 4.8 based on 17,112 reviews