Internet Ink Reviews

Name: Internet Ink
Address: Unit 4 Ensign Yard, 670 Ampress Lane, Lymington, Hampshire
Rating: 4.81

4.8 Rating 17,112 Reviews

97 %

of reviewers recommend Internet Ink

Company Reviews

Metrics

Info

4.8

Based on 17,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Internet Ink:

Supplying the Best Value Compatible Printer Ink Cartridges since 2002; Internet Ink is the place to come for all your printing needs. We supply cartridges for HP, Canon, Brother, Epson, Samsung & Xerox printers as well as selling a range of printing & office supplies.

We offer a full range of Multipacks & Bulk Packs, meaning you can stock up on your cartridges for amazing prices.

All our orders come with Free Delivery and a 1 Year Guarantee, so why not switch to Internet Ink today!

Visit Website

Phone:

01590481311

Email:

support@internet-ink.co.uk

Location:

Unit 4 Ensign Yard,
670 Ampress Lane,
Lymington
Hampshire
SO41 8QY

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought several compatible inks from you and have never had any issues”

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Posted 5 years ago

“Excellent web pages to guide selection. Prices reasonable. Delivery prompt.”

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Posted 5 years ago

“I found their after sale service excellent and the product is of good quality. Delivery was better than promised. Thank you”

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Posted 5 years ago

“one ink cartridge was faulty but was replaced in good time.”

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Posted 5 years ago

Dear Mr Jenkins, Thank you for your feedback. Having looked in to your order history I note that you have been shopping with us for a number of years now with no issues, apart from x1 ink cartridge that was refused by your printer in September last year. I also note that a free of charge replacement cartridge was posted to you with Royal Mail 1st class post within a few hours of the issue being reported, and arrived shortly after allowing you to continue using your HP printer as expected. Unfortunately due to a number of firmware updates released by printer manufacturers each year in attempt to stop customers from using 3rd party cartridges, from time to time we do encounter recognition problems, especially if automatic-update function has not been disabled on a printer. However all issues are always dealt with in a timely manner to ensure minimal impact to our customers. Furthermore, we constantly monitor changes in firmware and regularly update the microchips that are installed on our cartridges to ensure full compatibility for all of our customers, therefore most our customers have never encountered an issue when using our products. We appreciate how disappointing it was for you to not be able to use your printer until replacement cartridge was received, however please be advised that FoC replacement was issued on the same day, even though in accordance to our T&C's we would usually need to await for defective items to be returned to us before replacements can be issued. However, a decision was made to provide a replacement immediately as a gesture of goodwill as you have been a loyal customer for a number of years, and your continued custom is greatly appreciated. We sincerely hope that our products matter to you as much as the after-sales service we provide, therefore we would be grateful if you could re-consider revising your negative review. However, if the problem was not resolved to your satisfaction, we would like to hear about how your experience with us could have been improved. Please simply send us an email to support@internet-ink.co.uk or give us a call on 0871 288 4549 quoting your order reference 4848857. We're all ears! Kind regards, Joana on behalf of Internet-ink Team

Posted 5 years ago

“Excellent prices and prompt delivery. Whether own-brand or OEM, always first-rate.”

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Posted 5 years ago

“Having had the company recommended and seen the good prices offered I tried a cartridge. It arrived promptly but sadly it was not recognised by my (Epson) printer. The after sales support looks good, but I did not feel it was worth the time involved in sending it back etc.so I doubt if I’ll use them again.”

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Posted 5 years ago

Dear Ms Lochner, I am sorry to hear of the issue that you have experienced in regards to the yellow ink cartridge that you had purchased from the order 4860386. I have looked in to this for you and I can confirm that unfortunately from time to time when using compatible ink cartridges, printers will experience a variety of issues. However these are generally very easily resolved by completing some simple trouble shooting steps such as a reset procedure. I am going to send you a separate email that contains all of the relevant instructions for future reference. We will also need to confirm the model number of your Epson printer and obtain more information regarding the other x3 cartridges that you had tried to use alongside our yellow ink tank when it failed to be recognised in your printer. Please rest assured that a free of charge replacement cartridge or a refund will be provided once we have discussed this issue further. I would just like to add we completely understand that you had purchased an ink cartridge from us in good faith and that you find it difficult to allocate free time to contact us. Please be assured though that you can get through to us very easily, without having to wait in any queues, and most phone calls don't last more than a few minutes. Furthermore, depending on the situation and the products purchased, we usually can provide free of charge replacement cartridges without having to arrange return of defective products. We will always do our utmost best to accommodate each and every one of our customer's circumstances. Finally, I would like to reassure you that all of the products we sell are high quality reliable cartridges. We regularly update the microchips that are installed on them to ensure full compatibility for all of our customers, therefore most our customers have never encountered an issue when using our products. However, we do advise to purchase and install a complete set of our cartridges rather than mix them with cartridges obtained from other sources, simply because mixing stock with different microchips can sometimes upset the printer resulting in error messages. We will be in touch again very shortly regarding replacement/refund to ensure you are not left out of pocket for the item you purchased from us. Many thanks once again for reaching out. Kind Regards, Joana on behalf of Internet-Ink Team

Posted 5 years ago

“Very good price and fast, cheap delivery. But I have had a great deal of trouble getting the Epson printer to accept the non-Epson cartridges. In desperation, I have now replaced the printer.”

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Posted 5 years ago

“Have used you for many years. Last purchase of inks for HP Envy 5030 waste of money; didn't work .Feel free to send replacements FOC that will work.”

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Posted 5 years ago

Dear Mr. Heck, Thank you for leaving a review. We are sorry to hear of your disappointment with regards to your recent purchase from Internet-Ink. Having checked your account we note that we have not been contacted regarding any issues. However, as your cartridges are still covered by our 12 months warranty please could we ask that you contact our customer support team on 0800 612 0874 or send us an email to support@internet-ink.co.uk with further details of the issue. This will enable us to look into this further for you and either provide free of charge replacement cartridges or reimburse you for the faulty items. We look forward to hearing from you shortly. Kind Regards, Kirsty on behalf of Internet-Ink Team

Posted 5 years ago

“Never a problem, excellent quality, great price, have been using for years!”

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Posted 5 years ago

“Great value ink, perfect for everyday printing with good colour matching. Does fade over time if kept in daylight but otherwise excellent”

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Posted 5 years ago

“I have always had very good service from internet ink and if I have had a problem it was soon resolved with a phone call”

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Posted 5 years ago

“I've bought from Internet ink for several years now for previously a Canon and now an Epson printer and never had any problems. Great value product.”

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Posted 5 years ago

“As usual, fast service and excellent product. I always look at other companies online when purchasing cartridges, but always finish ordering from Internet-Ink.”

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Posted 5 years ago

“Good quality ink - just isn’t recognised by my Epsom printer”

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Posted 5 years ago

“I am satisfied with service and products”

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Posted 5 years ago

“Very good ink. You would be hard pushed to notice the difference from original ink.”

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Posted 5 years ago

“Good products, Good service, Good prices!”

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Posted 5 years ago

“good company fast delivery compatable ink good quality would recommend”

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Posted 5 years ago

“Fast service and excellent quality ink. Thank you.”

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Posted 5 years ago

“I have used internet-ink for many years now and they always provide a speedy service at great prices.”

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Posted 5 years ago

Internet Ink is rated 4.8 based on 17,112 reviews