International Friends Reviews

Name: International Friends
Address: Kent Innovation Centre, Millennium Way, Broadstairs, Kent
Rating: 4.78

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

Metrics

4.8

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

International Friends 5 star review on 13th September 2023

Valerie G

International Friends 5 star review on 26th June 2023

Kelly G

International Friends 5 star review on 14th October 2019

Mr Wayne S

International Friends 5 star review on 13th August 2019

Mrs Jennifer B

Anonymous

Anonymous // 01/01/2019

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“Driver was prompt and very friendly.\nDid a great job.\n”

Helpful Report

“I was on the North Wales tour last weekend. I was really satisfied, thanks for all. Excellent guide, professional organization, great hotel on BB base!\nIs there any chance to add Caernarfon Castle visitation to this program?\nTo be honest I was looking for a longer Welsch tour (3-4 days with more attraction). But I am happy, because after the last weekend I applied to the next Southern Welsh tour. So, see you on Sunday!”

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“This was my second tour with this company and I'm going on the next one in a week's time so I love travelling with them and I almost only have positive thoughts about them.\nBoth on the first tour to the Cotswolds with *** and on the dmsecond one to Wales with *** we saw amazing villages, landscape and towns and I loved both.\n However, I would like to mention that the description of the tours from the website is not always what we get in reality. For example it says 'Cotswolds tour with country pub lunch' but the pub we ate in was a fancy and very expensive one that not only made the costs go up but it wasn't traditional English pub food.\n Another example is that in the text about the Wales 2 day trip it says we explore the towns and cities with a guide and we do guided walks. In reality *** drove the bus and told us a few things but he wasn't a proper guide and he always stayed on the bus while we went around on our own. I feel like if I pay for a guide and I get someone like him who didn't point out where the film about King Arthur was made or who had no idea about the waterfalls is very disappointing and unfair,especially because he mentioned going with tourguides on other occasions.\nAll in all, I'm satisfied with the tours but they could improve the parts I mentioned above.”

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“Excellent service! The on-line order process was easy. Boarding process at the pier was handled very well. The itinerary was incredible. *** is an exceptional tour guide. He even assisted us with our bags to the hotel front desk! We did not expect this service. Thank you for a wonderful experience.”

Helpful Report

“The overall experience was great. One minor issue was that our guide was not easy to see in a crowd. If he would have had a bright hat, or some sort of tall identifier, it would have been easier to follow him through the crowded streets. \nLastly, being dropped off in Downtown London was not smooth. So of the hotel were on streets that were hard for the large bus to go down. And we had to go backwards down many streets. And one hotel, the driver could not find, and after about 15 mins of going in circles, he said that he should have turned on the ***. That probably should have been done first. \nBut overall, great experience.”

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“Driver very helpful and courteous. Clean vehicles. On time with pick-ups and drop-offs”

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“*** and *** were amazing! Both were enthusiastic and had an amazing sense of humor, keeping everything fun on our European vacation. I especially liked the history Ben spoke on. Many guides only tell anecdotes, whereas Ben had a deeper knowledge. They both also worked their *** to get us to the airport in time.”

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“Yes, I would recommend your service to others. But our experience at Stonehenge was TERRIBLE! We had 1 1/2 hours there. There was a line to get on the shuttle bus of more than twenty minutes. After we got to the stones, there was a line to return on the shuttle bus that was a half-hour (according to a staff person at the line.) So I had to take a picture of the stones from a distance and begin waiting in the return line immediately. We had no lunch and if I didn't eat anything at Stonehenge we were not getting to our next stop until 3:00PM. At the refreshment area there was another ten minute line to pay for a pre-made, wrapped sandwich. \n\nThe visits to Salisbury Cathedral and Windsor Castle were ok, but short. You couldn't see the Castle in the time we were there. I didn't have time to listen to the audio tour because of the shortness of the available time at the site.\n\nMy recommendation would be to either explain the shortness of the stops in the literature or cut out one of the stops.”

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“Give concession rates for private group tours.”

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“Placing an order online was easy. The pickup prompt and the bus was new and clean. Tour guide was awesome and very informative. Highly recommend. Only improvement I can see is to have water on bus for guests. The lines in the shops were long on the stops we made and not enough time to grab some.”

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“We were a bit worried as our Private Transfer from London TO Southampton with 2 hrs in Stonehenge with a different driver(not tour guide) barely had enough room to cram in all of our luggage and had no commentary - understandable as that's what we hired. In contrast, had David as a guide for Private Transfer and Tour from Southampton to London with quick stop in Salisbury and then Bath and Cotswolds. *** did an excellent job of advising as well as guiding and even fit in additional commentary on Avesbury stones that we happened to pass on the way into London. Dealt with unexpected bad traffic in Bath and revised the itinerary a couple of times on the fly to get the best day in. VW Van was new, spacious for 7 passengers and all of our luggage. *** is very knowledgeable and experienced guide - as good as it gets! Thanks for a great day!”

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“We were fully satisfied with the driver and the car.”

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“Our tour was fantastic. The tour guide did a phenomenal job, very knowledgeable and friendly. Only improvement would be to start the tour at Stonehenge as the que there ate up the bulk of our time on site.”

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“Highly recommend! What a great option for getting from your cruise ship to your hotel.”

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“*** and driver *** were excellent”

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“The drive from London to Southampton was pleasant and very good. The driver was on time when he picked us up and he got us to our destination on time which was great!!. The stop to Stonehenge and the time given to us to enjoy the tourist attraction was more than enough. The driver also mentioned landmarks along the way.”

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“My cruise ship arrived in Southampton and I needed to get to London. Could not believe my luck in finding International Friends. They picked me up at the port, took care of luggage, took us to Stonehenge, Salisbury and Windsor Castle on the way to London and dropped me at the private home where I was staying in London.Easy Peasy, good tours and good price. Good communication and very professional. Would recommend to anyone,”

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“Village is less of interest.”

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“I assure you I do not know where service could be improved. International Friends service was very professional and very efficient and very comfortable.\nWe enjoyed all our tours and transfers . Everyone was very friendly. I am so glad I found International Friends because they helped me get the most out of my short time in England.”

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“Discover Downton Abbey, Literature & Landscapes at Highclere Castle.\n\nI was extremely satisfy with the tour, first of all we were in a small group on a comfortable coach. Our guide was, aside from knowledgeable , very kind and full of wit. Bampton is how I imagined, a small lovely place. Highclere Castle and the gardens are stunning. We attended an illustrated presentation about Jane Austen and the English garden, and then visited must part of the ground and first floor of the house, guided by a lovely lady, after this I dedicated the rest of my journey to visit the gardens.\nIn all this was a must pleasant journey, and probably one of the best experiences I have had in my trips. it was so very well organized and flow so smooth and easy that I will recommend it without any hesitation.”

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International Friends is rated 4.8 based on 1,767 reviews