International Friends Reviews

Name: International Friends
Address: Kent Innovation Centre, Millennium Way, Broadstairs, Kent
Rating: 4.78

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

Metrics

4.8

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

International Friends 5 star review on 13th September 2023

Valerie G

International Friends 5 star review on 26th June 2023

Kelly G

International Friends 5 star review on 14th October 2019

Mr Wayne S

International Friends 5 star review on 13th August 2019

Mrs Jennifer B

Anonymous

Anonymous // 01/01/2019

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“Great tour. Guide and driver were excellent. Customer support was great in notifications- change of pickup location. Order of tour was superb. Will highly recommend to others”

Helpful Report

“Would have liked being provided with a bottle of water for day trip.”

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“I had no improvements to suggest since your firm provided exactly what was agreed to and in a timely fashion. In Travel a great deal of time timing matters to catch flights and also with tours etc. You were on time each time and your personnel were friendly and full of the information about places and events as the traveler would want and need. I was impressed with your firm and would tell all to use it for travel in the UK.”

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“The only suggestion I would have to make things a little better is to have each person on the tour wear a little sticker on their clothes so that the tour director and the rest of the group can easily identify each other.”

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“He was very professional yet still friendly. His driving was great and he knew where he was going to drop all passengers off at their hotels.”

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“The actual trip was very good. The driver was courteous and helped with luggage loading. The drive into London was quick (as traffic allowed) and we got an interesting tour of the Mayfair area as the driver used a number of small streets to reach the first destination. We ended up second for drop-off and the driver helped us unload our collection of luggage. The only issue was actually getting to the pick-up point, with concern that we might be left behind based on the confirmation email that said the shuttle would have to leave at 9:30. Even though we picked the 8:20 departure time from the ship (earliest time to leave the ship with luggage pick-up), it was closer to 9:00 before they even started calling the various groups. It was reassuring to see the person holding the "International Friends" sign when we finally exited the terminal. We would have no qualms, though, about booking this service again to travel to or from London to Southampton.”

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“Our tour guide was very good and talks were informative.\nHad a little trouble locating our initial tour bus - signs were not prominently displayed at port. Yes, I would recommend to others.”

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“*** did a wonderful job. Although *** was 5 hours late getting us off the ship he waited patiently and did a great tour of local color for the time we had on land. Tom was also patient with the booking as we had many uncertainties due to *** problems. thank you”

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“Driver was prompt and friendly and very knowledgeable about getting around London and Southampton.\n\nAnd... special thanks to the driver and Louise who helped me recover my BlackBerry which I left in the shuttle van. They made a very panicky situation on my part very comforting,”

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“Best way to go to and from the cruise port.”

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“Perfect transportation from hotel to cruise in Southhampton with stop in Stonehedge. The coach was at our hotel early (we were first stop). Along the way, we picked up other passengers at various stops. It was great to stop at Stonehenge along the way. The driver and guide were both very professional. The guide was able to tell us information about the areas we were passing. I would highly recommend International Friends.\n”

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“Kept in good communication prior to the trip and arrived at the designated time. The driver was professional and friendly. No problems, which is of course exactly what you want. This is the 2nd time we've use IF and would use them again.”

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“a more local place to be pick up like Victoria coach station”

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“We took three day trips out of London with International Friends this April and May. All were excellent--guides were professional and interesting, and the small group trips allowed us to go to places other tours cannot go. Booking online was easy, and pickups at our hotel were ontime. We enjoyed each of the trips. Highly recommend International Friends.”

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“Enjoyed the tours but had issues with the guide. He walked well ahead of 90% of the group so it was very difficult to follow him. We have no disabilities but could not keep up with him. When asked a question upon getting off the bus at Stonehedge, he was rude in answering the question. We sat toward the back of the bus and had difficulty understanding him. We did not provide a gratuity because of his attitude. \n\nThe driver was very good and helpful.”

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“I thought the trip to Salisbury on a day when viewing the Magna Carta isn't possible was sort of a waste of time. Although I think I could have used a little more time in the town, I also could have used more time at Stonehenge and Windsor. Big crowds everywhere because of the nice weather. Maybe you should consider a trip just with Stonehenge and Windsor for people not interested in Salisbury. That way everything wouldn't seem rushed. Driver great, Guide prettty good. Pick up on time but a little confused although it did not affect us other than getting a late start because someone didn't show up and others were moved around from other buses I think. Will recommend to others'”

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“It was great, I would like to say our driver *** was fantastic. I would use you again.”

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“*** our tour guide was very knowledgeable and we enjoyed our trip ! We highly recommend this company.\n”

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“We were very pleased with our entire day with you. It was very well organized, things stayed on time and we were able to see Salisbury, Stone Henge and Windsor, all with plenty of time. Our guide was friendly, knowledgeable, and very good. Yes, we will certainly use you again!”

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“The ride was great and on time.”

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International Friends is rated 4.8 based on 1,767 reviews