International Friends Reviews

Name: International Friends
Address: Kent Innovation Centre, Millennium Way, Broadstairs, Kent
Rating: 4.78

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

Metrics

4.8

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

International Friends 5 star review on 13th September 2023

Valerie G

International Friends 5 star review on 26th June 2023

Kelly G

International Friends 5 star review on 14th October 2019

Mr Wayne S

International Friends 5 star review on 13th August 2019

Mrs Jennifer B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guide did not take care of the group, his directions where to pick up the bus in Bath were not clear not and made us to miss the bus then we have to take a taxi to the next city. Also he did not give a phone number to call him in case of emergency. He spoke to fast and he had a hard accent for us. He has to know that Britain English is not the first language of everybody in the bus. We did not enjoy the trip because this incident that made us nervous and anxious and we spent 45 Euros more riding a taxi.”

Helpful Report

Dear Jorge & Susan, Thank you for your review. I have now investigated this situation by discussing the matter with all staff involved and checking the digital tracker on the coach. I have also sent this in reply to one of the emails that you have sent us since your trip. When Andrew explained to the group where and when you needed to return to in Bath, he did stress the importance of being back by 12.45pm promptly as the lunch was ordered for a specific time in Lacock. He also gave a specific location. After hearing this, you did not express any concern to him about being unsure of the information he had given; had you done so, he would certainly have made this clearer for you. You also had access to our emergency contact number which you could have called at any point to request assistance; you did not. There were 22 other passengers on this tour, all of whom returned to the correct meeting point at the correct time. If Andrew had not given this information, I believe we would have been missing more customers at the designated meeting time; there were not - all other passengers were ready to leave by 12.45pm. When you spoke to Andrew in Lacock, you stated yourself that you had returned to the wrong location. Andrew waited for you for nearly 20 minutes - which I have verified by checking the digital tracker on the coach. It would have been very unfair, and unreasonable to expect the other 22 passengers on board your coach to delay this tour any further, as we would have risked missing the booked lunch slot at the restaurant. I am sorry you feel disappointed by this experience, but we do not feel that Andrew was at fault. Kind regards, International Friends

“A staff member was waiting for us outside customs h all to direct us to the appropriate driver. A short wait for other passengers who didn't show up at the appropriate time so we ended up being the only passengers in the van. The driver was very friendly and helped us take the luggage into our hotel. Very good service and hassle free”

Helpful Report

“Good drivers, good guides, comfortable seats, small number of passengers, on-time departures and arrivals, and people who care about whether you’re enjoying yourself. Couldn’t ask for much more than that.”

Helpful Report

“Traveled from cruise port, Southampton, to London with tour through Bath and Coutswold. Great guide, great driver, very good English Pub lunch. Very enjoyable trip with drop off at the door of our hotel. I would highly recommend International Friends and will use them in the future.”

Helpful Report

“Heather (guide) and Lee (driver) did a great job taking us on Bath & Cotwolds coach tour. Both were outstanding and their lunch selection was very good. We both enjoyed the two tours immensely. Then we were conveniently dropped off at our hotel. Thanks!”

Helpful Report

“International Friends were totally reliable and punctual with both trips we did with them. The drivers were helpful with loading our luggage and were both excellent drivers. The vehicles were as new, comfortable and made the trip enjoyable. A very professional operation.”

Helpful Report

“Great trip with knowledge guides and exceptional stops. We saw Windsor Castle the last day it was open before the Royal Wedding. What great memories! Thanks!!”

Helpful Report

“Excellent places and driver/guide. Comfortable and easy ride. We loved our trip.”

Helpful Report

“Quick easy reliable transportation between downtown London and Southampton cruise terminal and back with side excursions available both ways.”

Helpful Report

“Picked up on time. Very friendly and informative.”

Helpful Report

“Despite the high cost for this 3 day trip, was quite happy with the itinerary, accommodation, very good guides (Jamie, Robin, Artemis) and drivers, yet extremely dissappointed to find out that had to pay extra Gbp19 for the Urquhart Castle and boat cruise, while the optional trip to Highlands and LochNess was already paid when booked the trip package. The day before departure asked for last minute updates and got absolutely no response from Jessica/ agency representative that confirmed my booking. Also, we did not receive any printed itinerary/ program or other specific informative material for those 3 days. Felt a bit that the agency was mainly concerned to get their money.”

Helpful Report

Thank you for your review. I am so glad to hear you enjoyed the tour and will pass your feedback on to those you have mentioned. As per the notes on our website, due to the tour operator changing the tour slightly, the Castle and Cruise upgrade was only included in the tour for bookings made after the 10th May. You booked this tour on the 25th April, therefore the cost of the Castle entry and cruise was not included in the price of the excursion when you booked this. Please note that for bookings made after the 10th May, the price of upgrade is £59 - so by paying the £40, and the £19 on the day, you have paid the same amount as bookings made after the 10th May. I appreciate that this could have been confusing for you, so I do apologise for this. The reason there was no communication regarding last minute updates, is because on the weekend in question, there were not any. Had there been any last minute updates that we were aware of, we would, of course, have contacted you. Had you asked for an itinerary when you contacted us, we of course would have given you one. I am so sorry that you feel we were just concerned about money, I can assure you that this is not the case. Our customer experience is at the centre of everything that we do. Kind regards, International Friends

“We had a lovely trip down to Southampton from London, thanks Daniel”

Helpful Report

“We thought we had a private car. So we were surprised to have two people get into the car.”

Helpful Report

“Excellent customer service”

Helpful Report

“Great ride. Thanks so much.”

Helpful Report

“We had a great time walking the fields around Stone Henge. Pat Shelley is a gifted informator and storyteller.”

Helpful Report

“Very reliable. We used them 3 times in 2 weeks to go back and forth from Southampton pier to London. On last transfer I was concerned we would miss our ride when the ship took longer to release passengers than expected, but they were there waiting for us. No issues.”

Helpful Report

“We had a great experience, both with office personnel and the drivers. Very friendly, knowledgeable, make you feel comfortable, and prompt. Would highly recommend their services.”

Helpful Report

“Our driver was timely,pleasant and professional. We would highly recommend this service.”

Helpful Report

“The representative was just outside of the customs exit, as promised. His signage was large enough to be seen easily. I was told to wait in a specific spot...…...and was loaded into a small van (5 passengers) within 3 or 4 minutes. We were on our way in a flash, and arrived at Heathrow in about 1 1/2 hours...…..plenty of time to relax before my flight. Excellent experience. I will definitely employ this service next time I visit the UK.”

Helpful Report

International Friends is rated 4.8 based on 1,767 reviews