International Friends Reviews

Name: International Friends
Address: Kent Innovation Centre, Millennium Way, Broadstairs, Kent
Rating: 4.78

4.8 Rating 1,767 Reviews

97 %

of reviewers recommend International Friends

Company Reviews

Metrics

4.8

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

International Friends 5 star review on 13th September 2023

Valerie G

International Friends 5 star review on 26th June 2023

Kelly G

International Friends 5 star review on 14th October 2019

Mr Wayne S

International Friends 5 star review on 13th August 2019

Mrs Jennifer B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied. Driver was courteous and friendly”

Helpful Report

“Tour guide was very knowledgeable both in the history of the sites visited as well as in practical matters. It was an efficient tour and we were very happy with it.”

Helpful Report

“Overall good. They took good safe care of us, were present when they said they would be. Nice individuals. I think there could have been much better description of the Harry Potter experience, and also what was and what was not included in the tour. We ended up only having about 2.5 hours for a 3.5 hour experience. And most of that was waiting in the initial queue. Despite this, I would definitely recommend them.”

Helpful Report

“Hi \n\nAvery well organized tour \n*** were great and really knew their stuff\n\nWe enjoyed seeing all the sights\n\n*** was very caring and very helpful\n\nNo improvements required\nThe order also went well-covering a lot in one day\nSupport was excellent\nYes we will recommend you\nRegards\n***\n”

Helpful Report

“An excellent service was provided and assistance freely given”

Helpful Report

“The tour/transfer exceeded our expectations. We had plenty of time at each stop and our tour guide's narration along the route was very interesting.”

Helpful Report

“We really enjoyed our tour of Stonehenge, Bath, and Windsor. Our guide was very knowledgeable and lots of fun. It was smart to arrive at Stonehenge early, before the crowds. We had a delay in getting into Bath, which limited our time at that site unfortunately. The Windsor Castle visit was lovely but a bit rushed.\n”

Helpful Report

“Pleasant and gave good advice; both the guide and the 2 drivers. Enjoyed that our hotel area got splintered off to a smaller van so we didn't have to go to every hotel drop-off. \nI will recommend this tour group!”

Helpful Report

“Excellent and informative trip with smooth pick-up at cruise port and smooth deliver to hotel. Recommend!!”

Helpful Report

“This is a very reliable company who looked after us from the moment we made contact with them from Australia months before we cruised UK. We were looking for a disembarkation tour prior to our London Stay.\nWe had a great day tour to Stonehenge, Windsor Castle & Salisbury after our disembarkation at Southampton and then later dropped off at our London Hotel in Kensington. Special mention to both Ben & Sid who looked after us.\nOnly improvement we would suggest is to make the tour for Stonehenge & Windsor castle only. They are both large sites where you can spend much more time. Particularly Windsor Castle.”

Helpful Report

“Communication was very smooth and fast from the start with customer support. All questions were answered as quickly as possible. This gave us reassurance that things will be handled properly.\n\nOur tour guide *** was also very helpful and really knew a lot about the tour spots. He was very organized in managing the whole group. Very pleasant and nice.\n\nHighly recommend this tour!”

Helpful Report

“Great experience!”

Helpful Report

“Great experience!”

Helpful Report

“The bus driver and tour guide were great. The guide was very knowledgeable, personable, and patient with people who kept asking the same question repeatedly. The driver was an artist with the bus. The only complaint I had was with the transfer from the main bus to the 2nd bus at Heathrow -- the process was very chaotic and stressful for everyone involved. We pulled up by a hotel next to another large bus, and we had to take ALL the luggage out for everyone to find their luggage which needed to be put on Bus #2. While we were getting the luggage, we were dodging incoming traffic because we parked IN A ROAD. The whole bus-switching process felt rushed, chaotic and stressful. It would have been easier if a better transfer location had been chosen -- like a parking lot.”

Helpful Report

“This tour was very enjoyable and informative. I am sure it is always hard to give the right amount of time to explore the treasures that we saw but I feel the team we had did very well. The fact that they drop you off as close to your Hotel as they can is truely an appreciated important bonus!! Only improvements for me to suggest would be to have a clearer more organized meeting place as customers come out of the terminal. The second suggestion would be for communication to all customers to be the same. It turned out that some on our Bus were told the departure would be 08:30 sharp, some 0900 sharp, and according to the tour guide departure was 09:30!\nThis created a looong wait for most of us.”

Helpful Report

“\n\nService was excellent.”

Helpful Report

“Our tour guide, ***, was excellent! He was kind, friendly, warm, knowledgeable, and funny. Our only complaint was with the itinerary of the tour. We felt that we needed much more time at the Harry Potter Studio tour. We had 3.5 hours total. We spent about 2.5 hours in the first soundstage (and we didn't even get to participate in everything offered). We rushed through lunch in under 30 minutes and basically had to run through the outside sets (not getting to go into any of them) and the second soundstage. Harry Potter fans will want to see everything available and try everything offered. \n\nOxford was great, but many of the sites were closed by the time we got there. It seems you would need much more time in Oxford as well, to cover everything. We would recommend separating the tours into two days to get the most out of each of them.”

Helpful Report

“When I booked the tour, I purposely chose a smaller size tour group to get a better understanding of the locations and more personal tour. To my delight, the tour group was about half of the size I originally thought it would be(From 16ppl to 7ppl). It was amazing! *** was incredible. The knowledge *** instilled in our group was beyond what we had expected.”

Helpful Report

“Overall, it was a good deal.”

Helpful Report

“We used Int. Friends twice. First, to transfer from London to our cruise ship. We received confirmation for pick up. The driver was prompt and polite. And upon disembarking from the cruise ship we did an all day tour of Salisbury, Stongehenge and Windsor Castle with airport drop off. Driver was right where letter stated and was informative about the itinerary with drop off at airport. Everything went as proposed.”

Helpful Report

International Friends is rated 4.8 based on 1,767 reviews