Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You delivered the wrong wreaths to the wrong addresses. Ordered 2 and they went to wrong people”

Helpful Report

Posted 2 years ago

Hi Wendy, Thank you for taking my call today. I'm glad we were able to clear up the query with your orders. Kind regards, Linda

Posted 2 years ago

“Was not impressed with quality of flowers”

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Posted 2 years ago

Hi James, I am so sorry to hear this, I can confirm I have sent yourself an email addressing this, many thanks, Amy

Posted 2 years ago

“The order simply did not arrive. I used a chat to complain and they said they would send again . But I am very disapointed. I have discovered also that the value for money is simply not there. FInd a local florist and befriend them would be my advice. I say this also as a platinum paid customer. Which I will not do again.”

Helpful Report

Posted 2 years ago

Dear Kevin, I'm so sorry we let you down, this is not our usual standard of service. Thank you for taking the time to leave a review. Kind regards, Linda

Posted 2 years ago

“Whilst the bouquet turned up on time, it was very sparse in terms of actual blooms and a number of flowers were dead or missing leaves. Not great Interflora, below expectations especially for a special occasion. Disappointed.”

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Posted 2 years ago

This is very disappointing to hear Neil. I can confirm that I have sent you an email regarding this. Best wishes, Valerie

Posted 2 years ago

“The service was fantastic and so easy to process. But the flowers weren’t as fresh as I would have hoped. They looked sparse and like the flowers that were ready to be thrown out. I was a little embarrassed to see the picture my friend had sent me of the bunch she recieved. I would have expected better quality for £30”

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Posted 2 years ago

Hi Jacinta, I'm sorry to hear this. I have sent you an email in response to this. Kind regards, Liam.

Posted 2 years ago

“Although I paid £66 for the bouquet ( that it would have been £20 at the most here in England) , some of the flowers were half dry, not really the picture I have chosen, and there was a lot of greenery. Not a service I will use again, sadly”

Helpful Report

Posted 2 years ago

Hi Marinela, I'm so sorry to hear this. I have sent you an email to address these issues. Kind regards, Linda

Posted 2 years ago

“I spend £35 on delivery but was not impressed with the bouquet that was delivered to my contact. When I was choosing the bouquets, the pictures that came up on website were far more appealing. Even my local florist has better bouquets for £30 than what Interflora created. So disappointed”

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Posted 2 years ago

Hi Charu, So sorry you were disappointed on this occasion. I have sent you an email addressing this. Thank you for your review and feedback. Regards Sue

Posted 2 years ago

“I paid extra money for the flowers to be delivered in the morning and they were delivered in the afternoon. That’s not right.”

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Posted 2 years ago

Hi Michelle, thank you for your review and in bringing this matter to our attention. I have sent you an email with my apologies. Kind regards, Brian, Interflora Customer Care Team.

Posted 2 years ago

“The bouquet was pretty bare vs what was in the pictures. Disappointed.”

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Posted 3 years ago

Dear Customer, Sorry for your disappointment on this occasion. I have sent you an email to address this. Thank you for your feedback. Regards Sue

Posted 3 years ago

“Got below ordinary bunch of flowers and not so fresh either for £80 paid. Disappointed!!”

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Posted 3 years ago

Dear Shahzad - I'm really sorry to hear about this. This is not our normal level of service and I can understand why you are disappointed. I have sent you a separate email to address this. Best Wishes Anita

Posted 3 years ago

“Order IN365196857 very disappointing poor quality basket of plants. An embarrassing welcome to new home gift. Normally I am delighted with interflora.”

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Posted 3 years ago

Hi Daphne, I am sorry to hear that you were disappointed. I have sent you an email about this. Thanks for taking the time to let us know. Best wishes Stacey

Posted 3 years ago

“Very dIsappointing collection of flowers for the price paid for this Anniversary gift. Does the local florist get told how much is being paid to interflora? In fairness, I received a refund but the damage was done.”

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Posted 3 years ago

Hi Michael, I am sorry to hear you were unhappy with your recent purchase. Thank you for your feedback. Best wishes, Vanessa

Posted 3 years ago

“Product is fine but I was overcharged - I paid for annual deliveries but was charged anyway. Seems difficult for Interflora customer services to deal with. Disappointing.”

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Posted 3 years ago

Hi Iain, thank you for getting in touch. I have checked your account and your delivery pass expired in September as it only lasts for 12 months. Kind regards, Carl.

Posted 3 years ago

“I ordered and paid for a morning delivery and the flowers arrived in the afternoon!”

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Posted 3 years ago

Dear Anonymous - I'm really sorry to hear that your flowers were delivered later than requested. I can understand how disappointed you are and I have sent you a separate email to address this. Best Wishes Anita

Posted 3 years ago

“No text message to say flowers had arrivedl When they did arrive, looked nothing like the picture on the internet and definitely not worth the money spent.”

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Posted 3 years ago

Dear Maria - I'm really sorry to hear about this. I can understand why you are disappointed. The pictures used on the website are for illustrative purposes only and I have sent you a separate email to address this. Best Wishes Anita

Posted 3 years ago

“Unfortunately the bouquet that arrived for my mum from my dad for their 60th Wedding anniversary was very disappointing, it contained only 3 roses and the rest were small flowers, my parents just felt for the money spent there wasn’t alot to show for it”

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Posted 3 years ago

Dear Anonymous - I'm really sorry to hear about this. I can understand why you were disappointed - 60 years married is a very special occasion. Your comments have been fed back to our Quality Assurance Programme and I have also sent you a separate email to address this. Best Wishes Anita

Posted 3 years ago

“The delivery was great but for £7 I would expect it to me. I spent £40 on a bunch of flowers which looked like they came from the supermarket. They used the exact flowers you get in the standard supermarket flowers and looked like they were worth around £10. I normally love interflora but this was a complete let down.”

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Posted 3 years ago

Dear Kiran - I'm really sorry to hear that you were disappointed. I can see that you have been in touch with one of my colleagues and they have addressed this issue for you. Your comments have also been fed back to our Quality Assurance Programme. Kind Regards Anita

Posted 3 years ago

“I thought it was very poor value for money. For the amount I spent, I expected a larger fuller bouquet”

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Posted 3 years ago

Hi Mark, this is disappointing to hear. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“Although I can’t fault Interflora for their speedy delivery service, I would prefer to wait one more day to know that the flowers selected were going to be a really beautiful arrangement. In actual fact, the flowers which I ordered and were delivered to a friend who was unwell were a really ugly mix of clashing colours and included bright yellow chrysanthemums and bright pink carnations…the two types I had expressively asked not to be included. For the cost paid, I would have expected something of a much higher quality and an arrangement with some degree of aesthetic merit. This is not difficult to achieve. If I lived closer to my friend I would have done it myself and achieved something altogether more pleasing. Very disappointed.”

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Posted 3 years ago

Thank you for taking the time to leave feedback, I have sent you an email to address this issue. With kind regards Michelle

Posted 3 years ago

“Very expensive for what you got. The flowers didn’t look anything like the picture and I won’t be using the service again”

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Posted 3 years ago

Hi Raymond, thank you for your feedback, I can confirm you have ordered a Surprise me handtied so the item will not reflect the image at all- it is a surprise mixture of stems to value as advertised. I can confirm I have sent yourself an email, kind regards, Amy

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,209 reviews