Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything worked out fine, but the problem I always have is putting in the address for the credit card. It's just not setup well for people sending from the US, and we have City and State, whereas in the form it as district and area. Whenever I save the address for future use, it doesn't save it properly and I always have to re-enter it, and I never know where to put the state, and inevitably I always put it in the wrong field. Please can you tailor the address to match the country.”

Helpful Report

Posted 4 years ago

Hi John, I'm sorry to hear you had a problem with our website. We always welcome feedback as it helps us improve our service. Thank you for leaving the review. Kind regards, Linda

Posted 4 years ago

“considering I gave several days notice of the order I found a delivery between 5-6pm too late for a birthday gift. I had to email to ask the receipient to stay in. Noy good”

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Posted 4 years ago

Hi Heather, I'm sorry to hear you were unhappy with the delivery time. Thanks for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“My local florist would have provided a better quality display of flowers for the price I paid. Delivery was prompt, but the flowers were a huge disappointment. I wouldn't recommend.”

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Posted 4 years ago

Hi Jeanette. Thank you for taking the time to send us your feedback, it is appreciated. Best wishes, Sophie

Posted 4 years ago

“My sister who lives in melbourne had just got out of hospital and the bouquet i picked with the yellow roses is not what she received”

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Posted 4 years ago

Hi Sharon, thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Sophie

Posted 4 years ago

“I was unable to track my order and didn't know if the recipient received flowers. No confirmation they were received. Very disappointed. Eventually managed to check myself they had arrived.”

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Posted 4 years ago

Hi Elizabeth, this is disappointing to hear. If you do ever have any problems tracking your order please contact us and we'll be happy to help you. Kind regards, Liam.

Posted 4 years ago

“Order didn’t arrive when it was meant too. Courier stated it was the wrong address on the order! Uh I think I know my own address and it it has a address scanner using your postcode to find the address!!!!!”

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Posted 4 years ago

Hi Philip, I'm sorry to hear there was an issue with your order. I can see you contacted us directly and a member of our care team resolved this for you. Kind regards, Liam.

Posted 4 years ago

“Flowers were nothing like I was led to believe I was ordering. Very disappointing”

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Posted 4 years ago

Hi Nancy, I'm sorry to hear you were disappointed. After reviewing your order, I can confirm that you selected a Florist’s Choice arrangement of seasonal flowers to be delivered. We do advise on our website, on the product page, the following: "Please note that the images shown are for illustrative purposes only – colours and stems will vary. That’s because every Florist's Choice Hand-tied is completely bespoke." Kind regards, Liam.

Posted 4 years ago

“delivered on time but the bouquet had no resemble to the bouquet online.”

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Posted 4 years ago

Hi, I am pleased to hear the gift arrived on time. We were only offering florist choice at the time you placed your order. All florist choice images are for illustration purposes only. This is explained on every product page on our web site. Kind regards Stacey

Posted 4 years ago

“Although I ordered a handpicked for you bouquet, they bared no relevance to the flowers in the picture and were not to my taste. Wouldn’t use this service again”

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Posted 4 years ago

Hi Joanne, I'm sorry to hear this. I can see you contacted us directly and a member of our care team did reply to your email. Kind regards, Liam.

Posted 4 years ago

“I was disappointed with the actual arrangement. There was an obvious front to the bouquet, but some of the flowers were not in appropriate places. The only huge rose should have been in the centre. The tallest (aster) was in a peculiar position. The twig in the bouquet was not fresh and started to fall out straighaway.”

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Posted 4 years ago

Hi Alistair, I'm sorry to hear you were disappointed with the arrangement. Thank you for bringing this to our attention. Kind regards, Liam.

Posted 4 years ago

“The flowers we choose we’re not delivered colour different Disappointing”

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Posted 4 years ago

Hi, sorry to hear you were disappointed. All florist choice images are for illustration purposes only. This is explained on every product page on our web site. Kind regards Stacey

Posted 4 years ago

“Only positive was flowers delivered promptly and on time flowers looked nothing like one ordered also tired and dying Very disappointed believe wont use this service again”

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Posted 4 years ago

“Ordered for birthday for morning delivery - did not arrive until 4pm when recipient was out, so had to be left in porch; she did not get back until late, so very late gift.”

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Posted 4 years ago

“The website and ordering service are brilliant, however, the one set of flowers that were delivered were all dead within two days of being delivered, my poor Nan was so upset she didn't want to tell me in case it upset me as well!”

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Posted 4 years ago

Dear Georgina, I am sorry to hear this, I have sent you a separate e-mail regarding this. Kind regards Jo

Posted 4 years ago

“Interflora itself great service but the provider of the flowers were poor, we could have got better flower at the garage for less then half the price! I understand there may be a shortage due to the covid but the bunch my brother brought from a shop we’re double in size 😪 just wanted a nice bunch for a special occasion.”

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Posted 4 years ago

“I ordered a bunch of flowers from you but nothing like the size show on the picture on line was really disappointed 😞”

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Posted 4 years ago

“Did not get a confirmation of delivery. When checked, the reference number was not recognised! So assumed it was not delivered. Called the number provided- it did not work, the only option was to send an e- mail. Got response within 2 hours. Do not recommend, will not use the company again”

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Posted 4 years ago

Hi Nicolas, Thanks for your review. I am sorry we do not offer automatic delivery confirmation on International orders and unfortunately our call centre is still closed due to the covid situation. I am please we were able to respond to your email quickly and confirm your order was delivered as requested. Your feedback will help us improve our services in future. Kind regards Clare

Posted 4 years ago

“Beautiful bouquet for a birthday. Put in water on arrival. Only lasted two days. Very disappointing!”

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Posted 4 years ago

Hi, this is disappointing to hear. I have just sent you an email. Best wishes, Sophie

Posted 4 years ago

“The flowers were not delivered on the day expected. The reason given was that no one was at home and didn’t answer the phone. Both our daughter, son in law And the maid were in the house and the phone didn’t ring. It was disappointing as when they did arrive the next day it was no longer the surprise we wanted it to be. Joan Brown”

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Posted 4 years ago

Hi Joan, thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Sophie

Posted 4 years ago

“You really have taken too much of my time I just don’t want any contact with you again as you did when I was complaining on the day the flowers were meant to be delivered Please stop now”

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Posted 4 years ago

Hi, thank you for your review

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews