Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers all to similar in colour making the bunch look plain. Jug (vase) not very nice. Previously had better quality. After 3 days flowers are dying. Ordered many times before, this is definitely the worst received”

Helpful Report

Posted 4 years ago

Dear Customer. I am sorry to hear you were disappointed on this occasion. Thank you for taking the time to leave us a review and your feedback. Best wishes Sue

Posted 4 years ago

“Name missed off message. Very disappointing & annoying. Unacceptable mistake to make.”

Helpful Report

Posted 4 years ago

Hi Deborah, this is disappointing to hear. If you would like me to look into this further for you please email a brief description along with your order number and billing address to quality.assurance@interflora.co.uk. Thanks Sophie

Posted 4 years ago

“More expensive than going direct to the florist and the quality of the arrangement and vases that arrived were not the same as depicted on the website.”

Helpful Report

Posted 4 years ago

Hi Jason, Thanks for your review. We are offering florist choice bespoke arrangements only at present. All florist choice images are for illustration purposes only. This is explained on every product page on our web site. I am sorry you were disappointed on this occasion. Kind regards Clare

Posted 4 years ago

“The booking & delivery process was all very good & nice to get a text telling you it’s been delivered. But I feel the bunch of flowers my friends received were a lot smaller than I thought and they didn’t really have the wow factor like the pictures showed. I appreciate that they’re different to the ones in the pictures due to different seasons etc, but I felt let down & having paid £42 for that was really over the top as the flowers received looked quite cheap. I could have easily have bought 2 bunches of flowers from a supermarket & put them together in a vase that would have looked better for a fraction of the price. So overall I was a disheartened with what my friends received which was meant to be something to cheer them up.”

Helpful Report

Posted 4 years ago

Hi Fran, thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Sophie

Posted 4 years ago

“Arrived on the day. Wasn’t at all impressed with the flowers, cheap appearance, not the colours in the picture. I understand a slight difference with what’s available however, very, very poor choice of flowers by the florist”

Helpful Report

Posted 4 years ago

Hi Lisa, Thank you for taking time out to leave us a review. I am really sorry you were disappointed on this occasion. Kind regards, Clare

Posted 4 years ago

“I gave used Interflora a lot over the years and, generally speaking, have been very pleased with the service. On this occasion, however, I was most disappointed... Firstly, I did not receive a notification as to whether my order had been delivered, secondly when I used the tracking link in my original email I got an error message stating that my order couldn't be found and telling me to contact customer services by means of a telephone number. Thirdly when I called the telephone number I received an automated message to say that I could not speak to anyone by phone. I then emailed customer services detailing my issue, to which I had (and still have not) received a response!”

Helpful Report

Posted 4 years ago

Hi Gillian, Thank you for your review. I am pleased to see that we have now emailed you to confirm delivery of your order at 08:34am on the requested date. I am sorry for any inconvenience caused. Kind regards Clare

Posted 4 years ago

“Although the service was good, I thought the bouquet itself was poor value. Firstly I thought it looked small, and secondly the petals have started dropping after just two days.”

Helpful Report

Posted 4 years ago

Hi Robert, thank you for providing your feedback. It is appreciated. Best wishes, Sophie

Posted 4 years ago

“I ordered a new baby arrangement which was shown in pinks and whites, and excepted that arrangement may differ to photograph, however on seeing the picture my friend sent of said flowers I was bitterly disappointed, no pinks like the photo at all and not as many flowers or foliage as the picture depicted, was the first and probably last time I'd use this service.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear you were disappointed. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Yes the flowers got delivered but there was no note saying that they’d delivered them to next door as we were out. We did leave a note on the door saying leave them at the door ? So without realizing that they were left next door, we’d sent an email stating that they hadn’t been delivered. Just a little note would of been appreciated.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear this. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“The rose Bush was out of the container it looks like it had being turned upside down in box so the surprise was spoiled for our anniversary”

Helpful Report

Posted 4 years ago

Hi Michael - I'm really sorry to hear about this. I have emailed you separately regarding what has happened. Kind Regards Anita

Posted 4 years ago

“no contact after order placed. Don't know if flowers were delivered or not. Poor customer service for this level of cost”

Helpful Report

Posted 4 years ago

Hi there David, sorry to hear this. I have sent you an email. Kind regards Sophie

Posted 4 years ago

“I am totally disappointed as considering I paid 45 pounds their was only a couple of stems in the pot”

Helpful Report

Posted 4 years ago

Hi Karmi - Thank you for leaving your review. I can see that my colleague has contacted you about this. Kind Regards Anita

Posted 4 years ago

“Not impressed with the flowers that were sent,my partner hates sunflowers,nothing like the flowers in picture .”

Helpful Report

Posted 4 years ago

Hi Stephen, I'm sorry to hear you were disappointed. All our florist choice products are bespoke and the photos are for illustrative purposes as advised in the product description. Kind regards, Carl.

Posted 4 years ago

“The bunch I picked looked big and colourful what turned up for my sister is poor”

Helpful Report

Posted 4 years ago

Hi Diane, sorry to hear you were disappointed. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 4 years ago

“Recipient of flowers told me they lasted two days,petals dropped,no ribbon, and they were cheap flowers.”

Helpful Report

Posted 4 years ago

Hi Stephen, I am sorry to hear this. I have sent you an email with my apologies. Thanks for letting us know. Best wishes Stacey

Posted 4 years ago

“I ordered a set of flowers for my Nice and the flowers a had chosen and paid for were not the same as the delivered ones. Very dissatisfied with your service Kind Regards Ezequiel Camacho”

Helpful Report

Posted 4 years ago

Hi Ezequiel, thank you for getting in touch. We are offering florist choice bespoke arrangements at present. All florist choice images are for illustration purposes only. This is advised in the product description when you place your order. Thanks, Carl.

Posted 4 years ago

“Disappointed with arrangement given the price”

Helpful Report

Posted 4 years ago

Hi there, thank you for getting in touch. We are offering florist choice bespoke arrangements at present. All florist choice images are for illustration purposes only. This is advised in the product description when you place your order. Thanks, Carl.

Posted 4 years ago

“The floral arrangements was not the one I picked also the flowers where only 3 and didn't have a base”

Helpful Report

Posted 4 years ago

Hi Claudia, I am very sorry to hear this, I have sent an email in reply to this kind regards Jackie

Posted 4 years ago

“Unfortunately my friend had to contact the florist as some of the roses were brown around the edges and dying, the flowers had to be replaced with fresh ones by the florist.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your feedback and for taking the time to post this review. Its disappointing that the flowers had to be replaced, but I am pleased our florist was helpful. Regards Sue

Posted 4 years ago

“I ordered. Hand tied Spray/bouquet of flowers for my daughter but she received a flower display/presentation which did not resemble my selection not happy customer”

Helpful Report

Posted 4 years ago

This is disappointing to hear, Susan. I am pleased to see that we have since been in contact and a resolution reached for you. Best wishes, Luke

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews