Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered afternoon t set but one of the cups was broken. Poor packaging”

Helpful Report

Posted 2 years ago

Hi Luanne, I am sorry to hear this. I have sent you an e-mail regarding your review. Best wishes Sue

Posted 2 years ago

“The flowers were very nice but they were 2 days later than the delivery date”

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Posted 2 years ago

Thank you for taking the time to leave feedback, . Please feel free to contact us at Interflora.co.uk/contact, if you haven’t done so already. Kind regards Michelle

Posted 2 years ago

“Disappointed with the choce of flowers expected more quality .appeared ro be full od chrysanthemum and carnations .not worth the money wont be using again”

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Posted 2 years ago

Hi Diane, this is disappointing to hear. If you would like to contact us at Interflora.co.uk/contact we will look into thios for you. Thanks, Liam.

Posted 2 years ago

“The flower basket arrived however it had obviously been treated very badly in transit. I've attached pictures as evidence. The recipient contacted you and a new basket has been sent out, however, this completely spoiled the 30th birthday surprise and I am not happy with the service.”

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Posted 2 years ago

Hello Kieran , I'm sorry to hear this. I've emailed you in regards to this matter. Kind regards Michelle

Posted 2 years ago

“We ordered a bouquet for a friend £50. We usually order from local flower shops but thought we'd try this instead. The flowers arrived at work and we were very underwhelmed it was the smallest bouquet we've ever seen, it was more like a £20 bouquet size. We will definitely not order from here again. We had to tell her we actually paid £50 for it because it looked so small!!!”

Helpful Report

Posted 2 years ago

Oh no Julie,That’s not what we would expect at all. I’d love to put this right for you. Please do contact us at Interflora.co.uk/contact, if you haven’t done so already. Thanks Jo

Posted 2 years ago

“The flowers delivered from the florist in Chicago were not the same or as nice as the ones I chose from your website - even the vase was different and on receiving the photo from my daughter I was very disappointed considering the amount I paid.”

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Posted 2 years ago

Thank you for taking the time to leave us some feedback, I can see our care team have been in touch today. Kind regards, Amy

Posted 2 years ago

“Only 2 days late”

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Posted 2 years ago

Hello Simon, Thanks for taking the time to leave a review. Please feel free to contact us at Interflora.co.uk/contact, if you haven’t done so already. regards Marie

Posted 2 years ago

“Took this picture of the flowers...only delivered on Saturday. Certainly do not look like £40 worth of flowers and some look half dead”

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Posted 2 years ago

Hi Mary, I am so sorry your were disappointed, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 2 years ago

“Flowers were delivered on time but left on the doorstep as the person was out. Thanks”

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Posted 2 years ago

Hi there, Thank you for taking the time leave us a review. We really appreciate this. Best wishes, Vanessa

Posted 2 years ago

“I ordered the flowers early in the day for same delivery. They were not delivered until the following day and as the person was away for the weekend, they did not see them until Sunday night.”

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Posted 2 years ago

Hi , I am sorry to hear about this, it is not the service we aim to provide. Thank you for completing our survey. Best wishes, Vanessa

Posted 2 years ago

“Flowers did not look in the least bit like those I chose and may as well have been a lucky dip! The colours chosen were pinks and purples the ones delivered were orange and yellow daisy's!”

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Posted 2 years ago

Hi Dave, I am sorry you were disappointed with the flowers included in your bouquet. I have sent you an email regarding this, kind regards Marie

Posted 2 years ago

“The replacement plants arrived in the same shoddy condition as the first time. The recipient repotted the bulbs as well as possible, but some were still dead. Not an improvement, imho.”

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Posted 2 years ago

Nicholas, This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks Marie

Posted 2 years ago

“Despite being labeled "this way up" parcel arrived having been 'thrown around' in the van - as such the flowers were not as good as they should have been.”

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Posted 2 years ago

Hi Howard, I'm so sorry to hear this. If you would like to contact us at Interflora.co.uk/contact, we will look into this for you. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“You forgot to put the card in. My Mother had to phone to find out who had sent the flowers. Really unimpressed!”

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Posted 2 years ago

Hi Gaynor, I'm so sorry to hear this. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“Disappointing bouquet. Lots of greenery but two few flowers. Mostly yellow. Not the burst of colour in the picture. Two plants were not in the gel so we’re very droopy. I expected better from Interflora”

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Posted 2 years ago

Hi Judith,I’m so sorry you were disappointed. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Thanks Jo

Posted 2 years ago

“We specifically asked for no Lillies to be included in the bouquet and they were”

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Posted 2 years ago

Hi Fiona, I’m so sorry you were disappointed. If you would like to contact us at hello@interflora.co.uk with your ref:; 60476361 and we will look into this for you. Thanks, Carl

Posted 2 years ago

“Didn’t receive a confirmation e mail and had to resort to Twitter to ascertain if my order was ok. Flowers delivered on the day, but only lasted about 4 days, which isn’t good, considering the flowers and a small box of chocolates cost £52. I will not be using Interflora again. Very disappointed in an organisation which people used to use for quality and reliability. 😬”

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Posted 2 years ago

I am sorry to hear that you were disappointed Christine. If you would like us to investigate this for you, please contact us via https://www.interflora.co.uk/page/contact quoting your order number. Best wishes Valerie

Posted 2 years ago

“Delivery was a day late. No communication or account not updated during the process so no clue as to what stage order was at or when out for delivery. Have since ordered flowers using another company.”

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Posted 2 years ago

Hello Thanks for taking the time to leave a review. Please feel free to contact us hello@interflora.co.uk if you haven’t done so already. Kind regards, Carl.

Posted 2 years ago

“The flowers were great but the card was blank! You didn’t transfer over the message :(”

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Posted 2 years ago

Hi Joachim, This is very disappointing, our sincere apologies, I have sent you an email to address this issue. With best regards Michelle

Posted 2 years ago

“Not delivered on the day request only just delivered in the morning on the day after. Phone call on to tell me it wasn’t going to be delivered the person was rude.”

Helpful Report

Posted 2 years ago

I am very sorry to hear this, please contact us directly so that we can investigate this issue. Please give your order details, including your address and post code, and the nature of your complaint. You can contact us via email hello@interflora.co.uk or via Live Chat by visiting www.interflora.co.uk Best regards Michelle

Posted 2 years ago

Interflora UK is rated 4.5 based on 35,209 reviews