Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not at all like the picture I chose. I was so disappointed. My cousin in law who had just lost her mother in-law . Had to transfer the flowers to a vase and in her words to tweek them. I was gutted. Delivery was spot on but the arrangement certainly was not. Frankly I could have done better myself. . 😟”

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Posted 5 years ago

Hi Mandy, this is very disappointing to hear. I can confirm that I have had a look at your order and have sent you an email to resolve this matter for you. Thank you for taking the time to send us your feedback, best wishes, Conor.

Posted 5 years ago

“The flowers died within about 48 hours”

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Posted 5 years ago

Hi there! Thank you for taking the time to send us your feedback. I have had a look at the order and I have since sent you an email with a resolution included. Best wishes, Conor

Posted 5 years ago

“Raised a complaint with your customer service dept who did resolved.”

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Posted 5 years ago

Hi there, thank you for your review. I have checked your order and can see a resolution was reached. Many thanks, Sophie

Posted 5 years ago

“Some flowers of the bunch not fresh. Spoke to florist not helpful at all.”

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Posted 5 years ago

Hi there Kevin, thank you for taking the time to send us your review. I have sent you an email. Best wishes, Sophie

Posted 5 years ago

Hi there Kevin, thank you for taking the time to send us your review. I have sent you an email. Best wishes, Sophie

Posted 5 years ago

“We all have bad days and get things mixed up but the flowers were delivered to my address instead of my mothers for her 70th birthday. I got the phone call when I was in work :/ not my mother. Happy it was rectified but the suprise was spoiled when I had to call her and see if the person was standing at her door with her flowers when they were not.”

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Posted 5 years ago

Hi Devinder, thank you for your review and I am sorry there was an issue with your delivery. I have checked your order and I have sent you an email in regards to this. Best wishes, Sophie

Posted 5 years ago

“The flowers were for a birthday and whilst nice delivery at 9:09pm was too late in the day”

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Posted 5 years ago

Dear Nick I'm very sorry for this delivery experience. We have contacted our florist and will be in touch as soon as possible. Thank you for bringing this to our attention, we will do whatever we can to put this right. Kind regards, Dan

Posted 5 years ago

“I was very disappointed to receive a photo of the flowers I sent to a friend for her birthday. Having seen the picture on the interflora website I was stunned to see what they actually looked like in real life! Very very disappointing!”

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Posted 5 years ago

Hi Gary, this is not the level of service we aim to provide. I have sent you an email with my apologies. Best wishes Stacey

Posted 5 years ago

“Was not impressed with the flowers they were not the colour I ordered and the spray itself seemed very scarce I was a little bit embarrassed by the quality of the spray.”

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Posted 5 years ago

Hi Linda, I am so sorry to hear of this. Thanks for speaking with me today. I am pleased I have been able to help you. Kind regards Stacey

Posted 5 years ago

“Some of the bouquets that were advertised on the website were not available, and the one that was available was a higher price than advertised. The delivery fee was very expensive. When my sister sent me a photo of the flowers they definitely wasn't worth the money I'd paid for them. Frankly I felt ripped off. Won't be sending flowers again unfortunately.”

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Posted 5 years ago

Hi, this is not the service we aim to provide. I have sent you an email with my apologies. Once again I am sorry we let you down. Kind regards Stacey

Posted 5 years ago

“Need to work on effective communication when deliveries are not made as instructed and definitely leaving flowers in a bin shed and expecting customers to figure out it will be in such a location is just illogical. For the above incident the notification message was sent as delivered without any other explanation. Will use other services in the future”

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Posted 5 years ago

Hello, thank you for taking your time to leave a review. I'm sorry to hear that there has been a problem with your delivery - I can see however that this has now been resolved. We'll certainly look into why no notification was sent. Best wishes, Dawid

Posted 5 years ago

“I paid extra to have the flowers delivered early as a surprise for my wife, first thing on the morning of her birthday. Important, as I had to be away on business. Half way through the morning, I got a message saying that the driver couldn't find the house - although the address was full and accurate, and no other deliveries have had a problem. They wanted the driver to call her (thus destroying the surprise). I told them to get him to call me. When I heard no more, I called again, to be told that he had eventually found the house. When, later, I got home I saw the "extra large" bunch of flowers delivered. Nothing extra large about the bunch in my view. But very expensive. For our anniversary, I had bought flowers from a different florist. The price was a third lower than Interflora, and the bunch unarguably "extra large".”

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Posted 5 years ago

Hi there, this is disappointing to hear. I have sent you an email in regards to this. Best wishes, Sophie

Posted 5 years ago

“Very disappointed with flowers. Looked nothing like the picture on the website.”

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Posted 5 years ago

Hi Joy, this is disappointing to hear. I have sent you an email so we can investigate this with you. Best wishes, Sophie

Posted 5 years ago

“Incorrect item delivered, refund given after live chat complaint, but a still doesn't take away the fact of spoiling a moment on a special birthday”

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Posted 5 years ago

I'm sorry to hear that your delivery did not arrive correctly, Wayne. I am pleased to see that a resolution has been reached for you. Thank you for your review. Luke

Posted 5 years ago

“I couldn't get past leaving the address on line - it kept asking for a number. We are a school and don't have a number. I rang and a very helpful lady took all the details and then put me through to an automated service for the payment. I wasn't quick enough with the long number and then the phone just rang and rang. I had to call back.”

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Posted 5 years ago

I am sorry to hear that you did not have a great experience with our system, but I am pleased to hear you were happy with our agent on the phone. I can confirm that your comments will be passed on. Many thanks, Luke

Posted 5 years ago

“the service was poor, due to the fact that the person to whom the flowers where to be delivered was at home, (I had ticked the box please be patient due to the person being elderly) the delivery service placed them outside in the neighbours porch!”

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Posted 5 years ago

This is very disappointing to hear, Nicholas. I can confirm that I have sent you an email in relation to this. Many thanks, Luke

Posted 5 years ago

“Left in strange box.she didn't know they were their.”

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Posted 5 years ago

Hi Tony, I was really sorry to hear of the problem with the delivery and thank you for taking my call today. I am pleased we have managed to get this sorted for you. Regards Sue

Posted 5 years ago

“Delivery was good. Flowers are guaranteed for 7 days but looked awful after about 5 days.”

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Posted 5 years ago

“My girlfriend's name is Jem, however, Jen was on the card. Even though, the lady on the phone checked that it was jen before I said , no, please put Jem J.E.M. Then we had a laugh about how awkward that could have been.”

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Posted 5 years ago

“I ordered some flowers to be delivered on the 12th April and was very disappointed with the size. I paid for extra stems and it was costly in my opinion for the size of the arrangement. I was that disappointed, I have decided to shop elsewhere. Thanks.”

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Posted 5 years ago

“The roses/flower bouquet arrived promptly with no problems however... 1. The bunch wasn't truly representative of that viewed on the website, not a major issue, however when spending £70.00 plus on a flowers from the "Premium" label I was expecting something fairly close to the photos on the website. A LOT of greenery and leaf filler which seemed far too disproportionate to actual flowers, which were somewhat swamped by green. I found this very disappointing for the price. 2. The condition of the flowers was inconsistent; lilies firmly closed whilst roses were already looking particularly tired. Some of the smaller flowers were already beginning to wilt and droop on arrival. 3. A bouquet purchased from Tesco which also included roses (reduced to clear @ £10) a week earlier looked far more fresh and outlasted the Premium Bouquet by an additional week before looking even remotely as tired by the end. 4. Also very little wow factor to justify the price which was particularly disappointing. My girlfriend was fairly satisfied (if not exactly overwhelmed) with flowers until I mentioned the price in passing a week later, she was somewhat gobsmacked as she thought they had cost nearer £25! I have used Interflora in the past with no real issues and appreciate website photos are not truly representative, however when purchasing a bouquet specifically labelled as being from a “Premium” range for the best part of £70.00 I don’t think it’s unreasonable to expect a superior and longer lasting product which this certainly didn’t feel like. Will certainly not be looking to spend that much again nor consider anything again from the upper range(s) should I buy from Interflora again (My girlfriend has already suggested an alternative company to consider in future).”

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Posted 5 years ago

Interflora UK is rated 4.5 based on 35,213 reviews