Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

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About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some flowers to be delivered to Canada”

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Posted 1 year ago

Good Afternoon, I'm really sorry to hear this. I have left you a voice-mail and sent an email to you in regards to this review. Kind Regards, Beth

Posted 1 year ago

“Was very disappointed at the cheap selection of flowers in the bunch and the brash colour scheme. Not what I ordered. I ordered the pastel finest flowers.”

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Posted 1 year ago

Hello Sabina, this is disappointing to hear. I have sent you an email in regards to this. Thanks you for your review. Sophie

Posted 1 year ago

“The flowers were very disappointing and died quickly”

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Posted 1 year ago

Hi Pauline, I am sorry to hear you were disappointed with your flowers, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 1 year ago

“Recipient of flowers didn’t contact to say thanks until later date. No message with flowers. They were delivered after 5 pm and she called next day to florist to ask who sent them.”

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Posted 1 year ago

Hi, Thank you for taking the time to speak to me today, I am pleased I could resolve this for you. Best wishes Jo

Posted 1 year ago

“While the flower display was very good it was disappointing to note that the flowers were not delivered on the day requested (a Friday with delivery occurring the following Monday).”

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Posted 1 year ago

Hi Trevor, thank you for your review. I have sent you a separate email with regards to this. Best wishes Deborah.

Posted 1 year ago

“Stated flowers had been delivered. But they were not delivered to the person rather they were left on the door step. The recipient found them the next day.”

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Posted 1 year ago

Hi Roger, really sorry to hear of the issues with delivery. I have sent you an email to address this. Thank you for your feedback. Regards Sue

Posted 1 year ago

“Had to go on to contact centre as my friends flowers never arrived I paid for same day delivery and had email to say they were delivered but they hadn’t even been made up”

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Posted 1 year ago

Hi Carol, Thank you for taking the time to leave feedback, I can see that you contacted us directly and that we have now resolved this issue for you. Kind regards Michelle

Posted 1 year ago

“Cannot fault delivery times but my last flowers in Cyprus were very nice but did not think there were £43 worth of flowers, whereas my flowers you recently sent to Ireland were beautiful and abundant”

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Posted 1 year ago

Hi Rosalind, Thank you for taking the time to leave feedback, I have sent you an email separately to address this issue. With kind regards Michelle

Posted 1 year ago

“Flowers were lovely and arrived as arranged. Unfortunately Champagne was cancelled by you without explanation just advised would get a refund. Your website should not allow you to place an order and pay unless you can provide the goods. If I had known at the time of ordering I would have ordered the two items from another company to arrive together. Very disappointed from a Well established company!”

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Posted 1 year ago

Hi Sharon, this is disappointing to hear about the champagne. I can confirm I have sent you an email addressing this, Kind regards Kate

Posted 1 year ago

“For the 2nd time my birthday order for my sister failed to be delivered despite being shown as delivered. Order number IN50254936902, placed 22nd May for delivery on 30th May. I expect that my order to be respected. It is not just enough to get a refund. It is really not good enough. My sister deserves better than this. Please re-deliver this order and a gesture of recompensation would not be out of order. Please address this urgently. John Miley”

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Posted 1 year ago

Hi John, I am really sorry to hear this. I can confirm that an e mail has been sent to you in response to this. Kind Regards Julia

Posted 1 year ago

“Would of preferred cream flowers as requested when I placed my order , they were for a berieved lady ,she thanked me for the vivid coloured flowers ,not what I asked and paid 42 pounds for and 7 pounds delivery”

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Posted 1 year ago

Hi Sally, this is disappointing to hear, regarding your sympathy flowers, I can confirm I have sent you an email addressing this, Kind regards Kate

Posted 1 year ago

“Very disappointed with my order. I paid extra for same day delivery which would of been Wed 31st May. The flowers weren't delivered until Fri 2nd of June at 9pm at night. Interflora said they could not find the house, or contact anyone. Even though I provided the phone number of 2 people who live at the house. The flowers were for a very important reason and not a happy occasion. The stress added over worrying whether they were delivered or not was not needed, nor the recipent receiveing them at 9pm at night.Very disappointed. Won't be ordering from interflora again.”

Helpful Report

Posted 1 year ago

Hi Rebecca, I'm so sorry to hear about the issues you have experienced sending your gift to Canada. I have E-mailed you personally to discuss the points you have raised in your review with a hope of getting this resolved for you. Kind regards Danny

Posted 1 year ago

“The flowers were not the quality I expected”

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Posted 1 year ago

Hi Amanda, I am very sorry to hear of the issues you have had regarding this order, especially for such an important occasion. I have E-mailed you personally to discuss the points you have raised with a hope of getting this resolved. Kind regards Danny

Posted 1 year ago

“Afternoon, I have been buying flowers from you and sending them for many years. But was very unhappy with last arrangement I sent. Definitely not up to interflora standards. But you have kindly offered to refund me. Kind regards Carol”

Helpful Report

Posted 1 year ago

Hello Carol. Once again, we're extremely sorry that the bouquet wasn't up to our usual standards, and we thoroughly appreciate you letting us know, so we can use this to better our services. Thank you for also letting us try to resolve this, we are grateful for this. Many thanks, Andre.

Posted 1 year ago

“As handy as it is to be able to send loved one flowers from a local florist it is expensive. I wasn’t able to afford a large bouquet for my mother-in-law’s 70th birthday. The bouquet cost £42.00 including delivery. Overall it didn’t feel like value for money as I think a £20.00 bunch from Tesco would’ve been bigger and better.”

Helpful Report

Posted 1 year ago

Dear Debra, I am so sorry you were disappointed with the flowers sent to your mother in law for her 70th birthday. Thank you so much for taking my call today and I am so glad we were able to resolve this issue with you. Kind regards Deborah.

Posted 1 year ago

“The flowers looked nothing like the ones I ordered”

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Posted 1 year ago

Hi Sheila, I am so sorry to hear about your experience. Please, contact us at hello@interflora.co.uk, providing more details on the appeared issue, so that we could assist you further. Thank you for taking the time to leave a review. Kind regards, Anastasiia

Posted 1 year ago

“I ordered flowers to be delivered to a friend in the USA. I placed the order on Friday & requested delivery on Monday, got an email on Saturday to say delivery moved to Wednesday, but nothing was delivered and I didn't receive any update that any date changes had been made. I then contacted Interflora to inform them of non-delivery and was told the local florist is actually closed on Wednesdays, so they hope to deliver the next day. I hope my friend receives her special delivery ASAP, but won't be holding my breath. I was offered a delivery charge refund as an apology. Very disappointing service when the dates were clearly offered when making the order and now my order is at least 4 days late.”

Helpful Report

Posted 1 year ago

Hi Beverley, thank you for your review and feedback about your recent order. I can see that we are currently awaiting an update from our partners in the USA regarding your order so one of my colleagues will be in touch as soon as we receive it. Best wishes, Dawid

Posted 1 year ago

“1. Despite me including the full address and postcode, the florist attempted delivery to the wrong address, then sent a text to say they were unable to deliver (I then got a puffins call from the admin team & delivery was redirected). 2. The floral arrangement delivered bore no resemblance to the example photo on the website & did not include either of the 2 flowers I requested. The flowers looked, in the main, cheap and were not arranged so much as bunched together. I could have got better from Tesco. I am unlikely to use Interflora again, at least in the area my mother lives. Quality control across distributors needs improvement.”

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Posted 1 year ago

Hi, sorry to learn of your disappointment. I do see my colleague has sent you an email. Thank you for your review. Sophie

Posted 1 year ago

“Really unimpressed with the size of the bouquet. Photos on the website when ordering made the bunch appear at least twice the size vs what arrived. Several of the flowers only lasted a day or two.”

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Posted 1 year ago

Hi Gary, I'm really sorry to hear this. I have sent you an email in response to this. Best wishes, Liam.

Posted 1 year ago

“Hi I asked for neutrals and lilac. Instead my friend got all bright colours, which she dislikes. The florist obviously did not take into account my note attached with the order. I am disappointed as it cost quite a bit.”

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Posted 1 year ago

Hi Donna, I am sorry to hear you are unhappy with the colour of the bouquet received by your friend and can confirm I have sent you an email regarding this. Best wishes, Valerie

Posted 1 year ago

Interflora UK is rated 4.5 based on 35,209 reviews